Solenco Reviews 

634
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, effectiveness, and sturdy build, with many noting their satisfaction with items like dehumidifiers and fans. The ordering process is frequently described as smooth and easy, often with quick dispatch and impressive delivery times, sometimes even on the same day. Reviewers also highlight the excellent service, appreciating the helpful communication, quick responses, and efficient support from the company's staff. However, some people mentioned issues with delivery, including squashed boxes, delayed orders, and a lack of communication regarding delivery status. A few customers also experienced problems with product sensors or received incorrect items, though these were often rectified promptly.

What people talk about most

Product

Customers had positive experiences with product, often highlighting its high quality, effectiveness, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, describing it as excellent, prompt, and... See more

Order

People report positive experiences with order, highlighting the ease and smoothness of the ordering process,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was introduced to your Solenco CF8500 in 2021 after 3 weeks in hospital with COVID. It is a sturdy product. I'm waiting for the filters to arrive August to replace mine. I live in Newcastle KZN... See more

Rated 5 out of 5 stars

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... See more

Rated 5 out of 5 stars

The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more

Rated 5 out of 5 stars

I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more



Company details

  1. Appliance Store

Written by the company

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

634 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(634)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful. New legee 8 is a big improvement on the 688. Cleans way better. I still find that it battles with stains like coffee or tea spill drops specially if they are on the edge of the room. Have to say it copes with all the hair and sand very well, which is the major benefit for me. I run feral cat programme and also have very hairy dogs. We live on the coast in the desert. No lawn, Just sand.

27 October 2025
Rated 5 out of 5 stars

Awesome service!

Easy to find the relevant item, stock available, easy payment, super quick delivery! What else can a client ask for? Keep up the good standard.

3 November 2025
Rated 5 out of 5 stars

Well done!

Well.... all I can say this company is the best.... on customer and after sales service. I order online Friday morning and was delivered same day!

17 October 2025
Rated 5 out of 5 stars

A fantastic company

It is an absolute pleasure to deal with Solenco. I have a Meaco fan that stopped working and in just over a week it has been collected from Knysna, repaired in PE and returned in perfect working order. The service they provide is amazing, and yes the Brands they sell are more expensive than the regular brands, but they are high quality brands backed by excellent service. So unique for South Africa. Well done Solenco!!!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Always the best service

Always the best service. I added a product to my "notify me" as it was out of stock, received the email when it was restocked, placed my order and received constant updates on the status of my delivery which arrived on time. Always a pleasure shopping with Solenco.

1 October 2025

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