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Sold.co.uk Reviews 

1,086
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond expectations. The service provided is frequently described as superb, with many people appreciating the efficiency and clear communication throughout the process. Reviewers are particularly impressed with the quick response times and the continuous updates they received, making the experience smooth and stress-free. However, some customers also noted issues with initial contact, experiencing delays in receiving callbacks. A few other people also felt that communication was poor, with instances of unreceived emails and conflicting information. There were also mentions of strong sales tactics and advice regarding recommended lenders and solicitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as superb, excellent, and amazing,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

Response time

Consumers generally find the response time to be positive, with many reviewers highlighting quick and... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising staff members for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

Company replied

Rated 5 out of 5 stars

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

Company replied

Rated 5 out of 5 stars

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week. What has not been a straight forward Journey, was carried out with the utm... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,086)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service , our house sat on the market for 13 months horrendous experience with other estate agents , I marketed with sold on the 1st of march got offered a price we were happy with on the 4th and we have completed the sale today , I cannot thank Ella Seki enough she is an absolute thorough professional at what she does , kept us in the loop , rang us literally on a daily basis and if we gave her something to address it was done ,I truly hope the powers that be at sold really appreciate what a diamond they have in her , I was going through an extremely tough time with a death and she made everything so much easier , thank you Ella I am so sad we won’t be chatting now we are beyond grateful to you and Hredi at XYZ for getting us over the finish line, I can’t recommend you enough!!!!!!!

29 May 2025
Unprompted review
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Reply from Sold.co.uk

Thank you so much for this incredible review. We’re over the moon to hear how smooth and quick the process was after such a long and difficult journey with other agents. Ella will be absolutely chuffed to read your kind words. She really does a great job, and we’re lucky to have her. Wishing you all the best moving forward, and thank you again for placing your trust in us.

Rated 5 out of 5 stars

Fast and efficient.

I have used Sold previously in order to sell a property and my current experience this time with Sold was just as good. Although the fees are quite high they earn their money and they are very quick and very responsive. Ella was our main contact and she kept us informed of progress via e mail and phone. I have found Sold and XYZ Legal (who Sold used for the conveyancing) excellent. Far less hassle than using the conventional route to a sale. If I have any more properties to sell I wouldn't hesitate to use them again.

23 May 2025
Unprompted review
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Reply from Sold.co.uk

Thanks so much for coming back to us and for sharing such a thoughtful review. We're really pleased to hear your experience was just as positive this time around. Ella will be delighted to know her regular updates made a difference, and it's great to hear XYZ Legal helped things run smoothly too. We really appreciate your trust in us and would be more than happy to help again in future.

Rated 1 out of 5 stars

Time waister, false, Rude service

They don't deserve one star but I had to so that I can write about them, first I contacted with CHRIS JACKSON, I spoken with him over the phone he said clearly buyers are ready to Purchase all he needs 30 days from me, I wish that time I recorded the conversations, provided me fake hope, he even told
me that he got many INVESTOR are ready to Purchase my property, I know now he will denay that, and than so many times he was chasing me to sign the 28 days contract with them, once his job is complete than real struggling start with SOLD.CO.UK. DAHNISH KHAN member of staff very rude person never listen to people,talk very very rude, not willing to help or listen what the customer needs, if this guy still working for the company
Than I feel sorry for the owner , they done nothing for me just wasted my time, they only a online state agents who only depends on right move and Zoopla, in 28 days they couldn't even get 1 viewing for me, now my property with a local state agents and within 2 weeks I Sold my property. I know now they will come up with some nice,sweet, words defending reply but please believe me most of there word is not true, People's I have learned my lessons, if you wish to sell your property please stay with local agents or any one better but not SOLD.CO.UK, I only share my experience what I had with them, end of the day if people still wish to received there services that would some one very unlucky like me, PLEASE EVERYONE before you get involved with any commitments with them think 1000 times, All they gonna provide you just waste your time, thanks everyone for reading my experience.

10 March 2025
Unprompted review
Rated 2 out of 5 stars

Hard to contact them

Hard to contact them. If you have choice go with a local estate agent. They will say they have list of investors but it is just a trick to get you into listing the property. Not worth your time.

25 April 2025
Unprompted review
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Reply from Sold.co.uk

We’re sorry to hear that your experience didn’t meet expectations. We work with a genuine network of buyers and aim to offer a straightforward alternative to the traditional sales route. That said, we clearly fell short in maintaining clear and consistent communication, and we’ll take your feedback on board to improve.

Rated 5 out of 5 stars

Excellent company to sell your home - they get the job done!

Sold my property through this company and found them excellent from start to finish. Communication was excellent and found the whole of the team to be helpful.
I have to say Thea Willsmore was absolutely outstanding. Her communication skills, helpfulness and patience were excellent throughout this difficult sale. She went above and beyond to help this process and found her to be very empathic and understanding overall.
Would definitely rate her more than 5* - what a credit to the company. I used the Solicitors they recommended too as part of the process and again found them very helpful - quick response to emails etc. Thanks you all very much in helping me sell my home and move into the home of my dreams.
Special thank you to Thea - you are a STAR.
My very best wishes to you all, I will certainly be recommending you. Kindest Regards, Kim

1 April 2025
Unprompted review
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Reply from Sold.co.uk

Thank you so much, Kim. We're delighted to hear everything went smoothly and that Thea made such a difference during what sounds like a challenging sale. Your kind words mean a lot, and we’re so glad the team and solicitors helped you get to your dream home. Wishing you all the best!

Rated 5 out of 5 stars

Fantastic buying experience

We have battled with estate agents for the past 6 months looking for a house for our family. When we saw the house advertised with sold.co.uk we were unfamiliar with them and how they work. I can honestly say save yourself stress and purchase with this company. The house prices are realistically and fairly priced, the service we have received is fantastic ( shout out to Dahnish ) and 100% definitely use the solicitors they recommend. At every stage they have been informative , courteous and honest. The house buying process has gone so smoothly and quickly which has been such a relief. We viewed the property end of March this year ( think 19th of March ) and as of today 4th of April have been told the contracts will be sent out next week. We are very much looking forward to moving in and enjoying our family home with our two small children.

19 March 2025
Unprompted review
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Reply from Sold.co.uk

Really appreciate you sharing this, and we’re so pleased to have helped after what sounds like a frustrating few months. It's brilliant to hear how smoothly things have gone and that you've felt supported throughout. Big thanks for the kind words about Dahnish, we'll be sure to pass them on. Wishing you and your family many happy years in your new home!

Rated 1 out of 5 stars

Keep well away from this online estate…

Keep well away from this online estate agent. I requested a viewing for a house in Somerset.
I had to phone them numerous times for an update of THEIR progress in arranging with their local viewing agent for a viewing.
I could only be in the area on a certain day and they did not see their would be a problem. They promised to inform me by close of work yesterday.
They eventually emailed me this morning to say that they would only be able to arrange a viewing on a suggested list of dates and times.
There is only one house on their listing for Somerset, so I definitely do not think their local viewing agent is over worked or overbooked!
Read their negative reviews on Trustpilot and you will get an idea of this firm’s shoddy customer care!

4 April 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating it must have been not to get the viewing arranged within your available timeframe. While we do our best to coordinate viewings promptly, in some areas we rely on third parties which can sometimes cause delays. That said, we take your comments seriously and will review what went wrong here to make sure we improve.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ – If I Could Give Ella Seki a Whole Galaxy, I Would!
I don’t even know where to begin because Ella Seki is beyond exceptional—she is a rare gem in the world of real estate. From the very first moment, she wasn’t just an agent; she was a lifeline, a guide, and a true support system.
Through one of the most stressful transitions of my life, Ella was the only person who consistently checked in on me, reassured me, and guided me every step of the way. She went above and beyond her role—not because she had to, but because she genuinely cares. While others did the bare minimum, she did everything in her power to make sure I was informed, supported, and never left me feeling alone in this process.
She spent so much of her time (though I’d never call it wasted) just to make sure I was okay, and I will never forget that.
If you are lucky enough to have Ella Seki handling your property matters, know that you are in the best hands possible. She is professional, kind, incredibly knowledgeable, and truly one of the best people I’ve ever had the pleasure of working with.
Thank you, Ella, from the bottom of my heart. I would give you a whole galaxy of stars if I could! Five stars aren’t enough for you.
Highly, highly recommended!
Cat

13 March 2025
Unprompted review
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Reply from Sold.co.uk

Wow – thank you so much for this incredibly moving review. Your kind words mean the world, and we’re so glad Ella was there for you during such a stressful time. She truly is one of a kind, and your heartfelt feedback perfectly captures the care and dedication she brings to every client. We'll make sure she sees this, it will mean everything to her. Wishing you all the very best in your next chapter.

Rated 5 out of 5 stars

Ella S was absolutely amazing

Ella S was absolutely amazing, she calmed me down when there were delays and was always clear, knowledgeable and efficient in answering any queries.

The price was lower than market value but they are clear from the start that its going to be.

11 March 2025
Unprompted review
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Reply from Sold.co.uk

Thanks for the kind words. We're so pleased Ella was able to keep things clear and reassuring throughout. We really appreciate your understanding on the pricing too.

Rated 4 out of 5 stars

Brilliant communicators and so helpful…

Brilliant communicators and so helpful throughout the process of selling. They are very proactive and Sarah was an absolute professional and made everything simple for me during a very busy time.
Highly recommend this company and if they are all like sarah that would be great.

6 March 2025
Unprompted review
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Reply from Sold.co.uk

Thanks so much for the great review. We're really glad Sarah made things simple and smooth during such a busy time. Your recommendation means a lot and we'll be sure to pass on your kind words to her.

Rated 1 out of 5 stars

AVOID AT ALL COST

AVOID AT ALL COST. I will be making my way to the Ombudsman to see how i can report these guys for having such business practices and thanks to the rest of the reviewers here confirming my suspicions. They really push you hard into chosing their conveyancy services and they add the ending...if you chose our services this could add lot more weight to your offer...guess what, we didn't and despite having made a strong offer (their own words) our offer was rejected. Trully harsh trading policies.DO NOT USE

5 March 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback, and we're genuinely sorry to hear how disappointed you are. We never want anyone to feel pressured, and while we do recommend services we know can help move things along smoothly, choosing them is entirely up to you. We understand this experience has left a bad impression and will make sure your concerns are reviewed by the team.

Rated 5 out of 5 stars

5*!!

Just purchased a house with sold and Dahnish and Ella were absolutely fantastic! Really good communication throughout, didn't need to chase for updates and made what is usually a very stressful process feel so easy! Also really recommend the solicitors they may advise you to instruct (XYZ Law) as the communication between them and sold.co.uk is also fantastic. Thank you both so much, fantastic experience with these agents 😊

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

What can i say ! Sold was very professional Ella and her team was always just on the other end of the phone or email. Weekly updates and nothing was to much trouble for them.
I had quite a few problems with the high street agents after weeks of messing about countless people in and out of my house we turned to sold.
Within 2 weeks we had a cash offer from our buyers and everything ran smoothly afterwards. I would recommend Ella.sek to anyone in need of a quick hassle free sale. Thankyou so much SOLD

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great services

I was a first time buyer and Ella was amazing, she explained all the steps to me and was so helpful every time I called. (Which was a lot of times 😂😂)

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Ella Seki LEGEND

Ella Seki has been absolutely incredible. An absolute boss babe legend. She has gone above and beyond. I hope she is recognised for her hard work and awarded for it. Has truly been a shining light in my house buying process.

As a first time buyer I know little of this experience, she has helped me throughout this entire process in many ways. Unfortunately I was stuck with a terrible solicitor therefore encounted many problems, problems which she resolved and kept me from going crazy.

Not only did she keep me in constant update with the progression of my case, she wrote me a draft letter of complaint to my solicitors, which helped so much. She didnt have to do this, but she did, it made things so much easier and achievable.

As someone with adhd, she has helped me more than she knows and truly made a positive difference. She provided me with updates from the sellers solicitors which helped me challenge my solicitor when they were not performing their due diligence. She is always fast in her communication, replies to emails immediately, calls regularly as well, communicates between myself, the seller , the solicitors. Ella genuinly cares and is a dedicated, respectful, loyal, tenacious, strong, diligent person. She has saved my sale from falling through. Literally owe her so much. More people with her drive and mindset would make the world go far and be a better place. Thank you.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Good

I had a good experience with SOLD.CO.UK. In the beginning, there was a bit of a lack of communication, and I understand that every party involved is extremely busy, but communication with the client is key, especially when selling a house, which is no small matter. However, I would like to sincerely thank Ella Seki for her communication and for answering my endless questions. Selling a house may seem simple, but the amount of paperwork can be overwhelming. Despite her heavy workload, Ella responded quickly and was the only person in this entire storm of stress who kept me informed. I mentioned to Ella that her communication helped me understand my situation and what would happen next. I deeply regret that the lawyers I dealt with didn’t grasp this, and their lack of communication caused a lot of stress.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Sold finally with the help of Sold…

Sold finally with the help of Sold specially Ella who was always there to chase the buyer & Solicitor whenever we needed to speed up the process. Thanks for all your help. Would highly recommend Ella and her team

24 January 2025
Unprompted review

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