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Sold.co.uk Reviews 

1,086
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, often going above and beyond expectations. The service provided is frequently described as superb, with many people appreciating the efficiency and clear communication throughout the process. Reviewers are particularly impressed with the quick response times and the continuous updates they received, making the experience smooth and stress-free. However, some customers also noted issues with initial contact, experiencing delays in receiving callbacks. A few other people also felt that communication was poor, with instances of unreceived emails and conflicting information. There were also mentions of strong sales tactics and advice regarding recommended lenders and solicitors.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, with many describing it as superb, excellent, and amazing,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

Response time

Consumers generally find the response time to be positive, with many reviewers highlighting quick and... See more

Customer communications

People report ambiguous experiences with contact, with some customers praising staff members for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more

Company replied

Rated 5 out of 5 stars

I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more

Company replied

Rated 5 out of 5 stars

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week. What has not been a straight forward Journey, was carried out with the utm... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,086)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Ella Seki is my hero..

Ella Seki is my hero... She happily managed all my questions, provided plenty of updates and nothing seemed to be too much trouble. Highly recommend this company and Ella in particular.

17 September 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the kind words. We're so pleased to hear how helpful Ella was and that her updates made everything feel easy. We'll be sure to pass on your lovely feedback to her.

Rated 1 out of 5 stars

I would strongly advise avoiding this…

I would strongly advise avoiding this company at all costs if possible. My experience was extremely negative. They were very pushy and applied constant pressure, trying to force decisions without providing full information.

I was asked to pay solicitors’ fees before the property had even been valued, just to have it taken off the market. This made no sense, as no buyer should be expected to commit money without knowing the full facts.

The daily emails and constant pressure created a stressful experience. To make matters worse, they would say one thing over the phone and then contradict themselves over email. If you do proceed with them, I would strongly recommend recording calls to protect yourself.

On the very day the property was valued, I received a late evening email saying there was suddenly another offer on the table, and that I had until midday the next day to increase mine. This kind of pressure tactic felt manipulative and unfair.

I was also told I could only use their recommended lenders and solicitors, which was misleading and restrictive.

Overall, the process was rude, pushy, and unnecessarily stressful. I would not recommend them.

26 August 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for sharing your experience, and we’re sorry to hear how stressful it felt for you. What you’ve described isn’t the way we want our service to come across, and we understand your concerns about pressure and communication.

To clarify, you are never required to use our recommended lenders or solicitors, while we do suggest firms we know can move quickly, the choice is always yours. We also want to reassure you that if another buyer is introduced, this should always be communicated transparently and with enough time for you to make an informed decision. We’re sorry if this wasn’t the case here and will be reviewing how that was handled.

We appreciate your feedback and will use it to improve how we support and communicate with customers going forward.

Rated 5 out of 5 stars

Great Experience Buying Through Sold.co.uk

I recently bought a property through Sold.co.uk and the service was excellent. Sarah, Hector and Ella were brilliant to deal with - professional, responsive, and genuinely supportive. They helped resolve an issue that could have delayed completion and got everything sorted quickly. Couldn’t recommend them more!

22 August 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the great review. We're so pleased to hear Sarah, Hector and Ella were able to support you so well and help resolve things quickly. It’s fantastic to know the team made the buying process smooth for you.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ – Absolutely Superb Service!
Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was professional (special thanks to Ella Seki - she chased everybody, buyers, buyer-buyers, bottom chain etc.), transparent, and always on hand to answer questions. What impressed me most was their efficiency — they delivered exactly what they promised and kept me updated every step of the way.

If you’re looking for a trustworthy, reliable, and hassle-free way to sell your home, I can’t recommend Sold.co.uk enough. A truly superb service!

14 August 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the wonderful review. We're so pleased to hear the process felt clear, quick, and stress-free. Ella will be delighted with your kind words, and it’s great to know her efforts to keep everyone moving made such a difference. We really appreciate your recommendation.

Rated 5 out of 5 stars

Wendy Saxton

Thank You to Hector Hadow and the rest of the Sold Team for ensuring the Sale of my Mums property was completed this week.
What has not been a straight forward Journey, was carried out with the utmost respect, keeping me informed along the way, going above and beyond to ensure all parties were happy and that the final goal was reached.
Thank you to such an amazing team.

29 July 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the kind words. We're so pleased Hector and the team were able to support you through what sounds like a challenging journey. It's great to hear you felt respected and well-informed throughout. We'll be sure to pass on your thanks to everyone involved.

Rated 5 out of 5 stars

Extremely helpful and knowledgeable

Ella Seki and the team have been extremely helpful on every step of the house-buying journey.

They have been in regular contact throughout the process, and any questions we raised were always dealt with promptly.

They also kept in touch with all interested parties to ensure that everything was dealt with in a timely manner.

All this made for a quick and easy transaction.

We would definitely use them in the future.

Thanks Ella

25 July 2025
Unprompted review
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Reply from Sold.co.uk

We're so glad Ella and the team were able to support you throughout the process and keep everything moving smoothly. It's great to hear the regular updates and quick responses made the transaction feel easy. We'll be sure to pass on your thanks to Ella.

Rated 5 out of 5 stars

Hector!

We can't recommend Hector Hadow highly enough. From start to finish, he has been absolutely amazing—professional, attentive, and genuinely supportive throughout the entire process. His communication has been spot-on, always keeping us updated and clearly explaining each step along the way.

Hector went above and beyond to help us make real progress, and his dedication never went unnoticed. It's rare to find someone so reliable and committed, and we're incredibly grateful for everything he's done for us. Thank you, Hector!

17 July 2025
Unprompted review
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Reply from Sold.co.uk

Thank you so much for the lovely review. We're delighted to hear how supportive and dedicated Hector was throughout your journey. His clear communication and commitment really do make a big difference, and we’ll be sure to pass on your kind words.

Rated 5 out of 5 stars

Sarah James helped sell my property

Sarah James helped sell my property. She is really communicative by phone and email and got the job done! Always helpful and responsive!

14 July 2025
Unprompted review
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Reply from Sold.co.uk

Thank you Kiran! We will pass this on to her, happy to help.

Rated 5 out of 5 stars

Hector Hadow at Sold

Hector Hadow at Sold was extremely helpful friendly, and reliable nature! He assisted us during our purchase journey at high professional level. He played crucial part in coordinating between our solicitors and the seller’s solicitors and was always going that extra mile to make the transaction completed smoothly. Thank you so much Hector for your valued efforts.

10 July 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for the kind review. We're so pleased to hear how helpful and reliable Hector was throughout your purchase. His efforts to keep things moving and make the process as smooth as possible really do make a difference. We'll make sure he sees your lovely feedback.

Rated 1 out of 5 stars

I was interested in a property

I was interested in a property, after contacting them 4 times I finally had a call back. The agent was rude & dishonest, I have seen the reviews on here but as a buyer I will be taking a wide birth & I would think twice about buying any properties from them. As a seller, I wouldn't be happy that people interested in buying my property are not getting called back

10 July 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback, and we're really sorry to hear about your experience. You should always expect polite and honest communication from us, and it’s clear we didn’t meet that standard here. We understand how frustrating this must have been and will be reviewing what happened to make sure it’s addressed properly.

Rated 5 out of 5 stars

Sarah, super helpful and recommended.

Sarah James was brilliant, super helpful
and knowledgable and kept me updated regularly by phone and emails. I felt in very safe hands and would highly recommend.

28 June 2025
Unprompted review
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Reply from Sold.co.uk

Sarah does know her stuff! Glad we could help.

Rated 5 out of 5 stars

Great service can not fault the process

It’s been a journey to get the house sold but just issues on my side and cannot fault the help and persistence of the sold team to help me get to this final stage! Sarah especially has been so helpful and kept us updated at every stage. Managed to sort the sale so quickly and professionally at all times. Thank you Sarah!

30 June 2025
Unprompted review
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Reply from Sold.co.uk

Thanks so much for the kind words. We're really glad we could support you through the ups and downs and help get the sale over the line. Sarah will be so pleased to hear your feedback. She’s always happy to help and we are lucky to have her. Wishing you all the best moving forward.

Rated 5 out of 5 stars

Great service that delivered

The service we received from Sarah at Sold uk was professional, helpful and very supportive, updating us on a regular basis for viewings that eventually lead to the house being sold She delivered great customer service throughout the sale always going that extra mile. Thank you Sarah you are an asset to the company .

27 June 2025
Unprompted review
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Reply from Sold.co.uk

Really appreciate you taking the time to share this. It’s fantastic to hear how supportive and committed Sarah was throughout your sale. Keeping you updated and going the extra mile is exactly what we aim for, and we’re so pleased it paid off. We’ll be sure to pass your thanks on to her.

Rated 5 out of 5 stars

Sarah at Sold was brilliant

Sarah at Sold was brilliant! She was honest and efficient and kept me updated promptly on my initial enquiry, viewing and subsequent follow-up. She was also extremely helpful in helping both the vendor and myself agree to a price and get the ball rolling towards moving day.

27 June 2025
Unprompted review
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Reply from Sold.co.uk

Thanks for the great review. We're so pleased Sarah was able to guide things along smoothly and keep you well updated throughout. It's great to hear she helped both sides reach an agreement quickly. We'll be sure to pass on your kind words.

Rated 1 out of 5 stars

Truly the most incomptent estate agency…

Truly the most incomptent estate agency in the UK. If you are considering selling through sold..co.uk, please avoid them.

Having called them 7 times in attempt to view a flat, they have no staff available to take calls, book viewings or do anything at all really.

The receptionist says it's not possible to speak to anyone and couldn't suggest a time or date that it would be worth calling back.

Because of the service they provide, the vendor has lost a sale.

Please do not waste your money or time. Do not employ them. Go with a reputable agency instead.

16 June 2025
Unprompted review
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Reply from Sold.co.uk

Thank you for your feedback, and we're really sorry to hear about your experience. It’s clear we fell short in getting your enquiry handled properly, and we understand how frustrating that must have been. We’re looking into what went wrong here so we can improve our response and communication going forward. We appreciate you taking the time to flag it.

Rated 1 out of 5 stars

I’ve had my property ready for market…

I’ve had my property ready for market for a few years. I saw a potential old property I’d like to view that’s in with Sold.co.uk. Sent an email enquiry to arrange a viewing as there was a pretty poor listing containing only 6 photos in total.
A few days later I was called by a young lady who informed me that as my property wasn’t on the market or under offer I couldn’t possibly view their 6 photo listing!
That wasn’t negotiable and I ended the conversation saying I didn’t like taking property buying advice from a 19 year old girl.
A few days after that the same girl rang me to ask if I’d like to start marketing my property with Sold.co.uk. Hilarious.
I reminded her that she refused me a viewing on the property they were listing and she put the phone down on me.
I swear this is all true. I’m pretty certain I don’t want my property listed by an agent that refuses to arrange viewings.
The one I wanted to view now has a price reduction.
I wonder why….?!

27 May 2025
Unprompted review
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Reply from Sold.co.uk

Thanks for sharing your experience, and we're really sorry to hear how it came across. It sounds like there was likely some confusion around our viewing process, and the follow-up call clearly wasn’t handled as it should have been. We completely understand your frustration, and we'll be looking into this internally.

Rated 5 out of 5 stars

Fantastic service

From start to finish sold it have been amazing and helpful. Always on other end of phone when needed. Made the whole experience stress free. Great advice lovely people.

29 May 2025
Unprompted review
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Reply from Sold.co.uk

Thank you so much for the lovely review. We're really pleased to hear that the team made the experience stress-free and were always there when you needed support. It means a lot to know you felt well looked after throughout.

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