Solar Scooters Reviews 

858
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers consistently praise the incredibly fast delivery, often receiving orders within a day or two. People frequently highlight the brilliant and impeccable service, noting the staff's helpfulness and ease of communication when resolving issues, diagnosing problems, and ensuring satisfaction. However, some people were dissatisfied with product quality, noting issues like fragile screws, wobbly handlebars, and manufacturing defects such as splitting steering locks or faulty stems. Additionally, a few customers experienced various component failures, including brakes, melted wires, motors, and sensors, sometimes shortly after purchase.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some consumers praising the high-quality materials,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the speed and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the top-tier customer service and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and excellent communication.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your customer service is actually amazing! Easy to talk to even went the extra mile when I was ordering my parts and when I had issues with the orders. The prices on the other hand are ridiculou... See more

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

858 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(858)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Scooters are amazing I have a p1 3.0…

Scooters are amazing I have a p1 3.0 and it is fantastic maybe it could be more durable for the price as certain things break easily and are not cheap but speed doesn’t disappoint and the repair team are fantastic fixed my scooter in 2 days and sent it back right away and always keeping me updated with the repair and adding a lot of stuff for free

2 May 2025
Unprompted review
Rated 1 out of 5 stars

£2400 Scooter sold on lies.

Pre-ordered a £2400 scooter, was delayed 5 total times, arrived after a 7 month wait.

Scooter was faulty from day one, broken lights, cosmetic wear, missing bolts etc.

Rode in light rain once for a short duration, scooter deck was flooded, suffering water damage despite an IP66 rating when advertising (can sustain jet washes). Suspect that the lack of mudguards caused water to spray into the small holes as there was no effort to make any water resistance where wires go to and from the motors to the battery.

False advertisement was removed from the website after this fact, they refuse a refund because I voided my warranty with water damage despite their water resistance rating being a complete lie and a selling point for me initially.

Scooter has never been close to it's advertised top speed, simply lacks the power as the components get bottle-necked.

24 April 2025
Rated 5 out of 5 stars

Fantastic scooter

Fantastic scooter, delivered on time and the support staff are very professional and helpful.
The Hyperion is my absolute favourite between my innmotion rs and wolf warrior.

7 April 2025
Rated 5 out of 5 stars

Amazing company and amazing service,

Amazing company and amazing service,
Had a motor issue/error also I cracked my rear rim brought a new one the team fitted it and sorted the error out Bought it into the warehouse and had it fixed same day! Now back to riding. Couldn’t be happier with the service we received and the guys at solar are amazing at what they do

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company and amazing service

Amazing company and amazing service, had a slight issue with a brake and rear rim error code. Bought it into the warehouse and had it fixed same day! Now back to riding. Couldn’t be happier with the service we received and the guys at solar are amazing at what they do

21 March 2025
Unprompted review
Rated 5 out of 5 stars

I purchased my solar P1 a year and 3…

I purchased my solar P1 a year and 3 months ago and it been a wonderful scooter. It stopped working 3days ago and the very helpful people at solar scooter have been brilliant in helping me sort it out. They are sending a new controller free of charge. Well done for their wonderful service

13 March 2025
Unprompted review
Rated 1 out of 5 stars

really poor experience with

I have a really poor experience with solar scooters

Their website clearly states prices include UK VAT (20%). However, they invoiced me the full amount (2400 pound) even tho its being shipped internationally. As a result, I had to pay VAT again upon import, increasing the total cost by over €500.

Despite multiple emails to their support, the company failed to correct the reported value or address the issue with FedEx, leading to double taxation. Customer support responded promptly but showed little understanding and did not take responsibility for the mistake.

I recommend caution when ordering from Solar Scooters, especially if you're outside the UK, due to their poor handling of taxes and import fees.

16 February 2025
Rated 1 out of 5 stars

DONT EXPECT A WARRANTY.... DONT EXPECT ANYTHING EXCEPT TROUBLE

Awaiting the replacement parts they are sending me to get my scooter back working.. once i receive it ill alter my review further.....
My controller arrived and I've been sent 5 different diagrams and videos and still not match the part connections on my scooter... Told to superglue broken things at 5days old.
Told warranty was voided because I followed there instruction video on sim installation for the gps.. I've been trying to get the issues fixed.. due to water getting in for 3months still no joy... Time to try and get my money back legally... As there customer services just seem to only be helpful if your sending them money.... DONT EVER BUY.....
THE 1 AND 2 STAR REVIEWS ARE TAKEN OFF BY THEM BLACKMAILING CUSTOMERS TO REMOVE THEM.... I WISH PEOPLE HAD THE BALLS I HAVE NOW TO JUST LEAVE MY REVIEW ON FOR EVERYONE TO SEE FULLY.... CHECK SOME OF THE FACEBOOK GROUPS AND CHATS AND YOULL FIND PROBLEMS EVERYWHERE.... scooter was Ff 2.0.... :)scooter i bought that it says is ip66 rated has been seriously effected and damaged throughout the majority of the internal wiring and connections by normal usage in our normal uk weather... I had issues from day 3 when the rear indicators came apart from there rubbery stalk like a bad choice of material the way it had broken.. they said could i not glue it back together.. that was there answer to me asking if they would send me a replacement for it... Now im trying to get them to replace a motor controller thats died and they want me to pay for it... I followed there guide videos when i set up the scooter and installed a sim in the gps... But they say i voided the warranty by doing that and now im stuck with 3k of badly made and wrongly advertised scooter that i wish i never even laid eyes on.... Its awful how they have been blamin me for there bad product and having no contact number to get them on in the uk is shocking but i see why they dont now... It would be a constant complaints line.

6 March 2025
Unprompted review

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