Solar Scooters Reviews 

858
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company, consistently mentioning the exceptional service they received from the team. Customers frequently praise the incredibly fast delivery times and the exceptionally helpful support staff who quickly resolve any technical issues that arise. Many people also highlight the impressive overall performance, smooth daily ride, and high quality of the electric scooters. Some reviewers were not happy with unexpected mechanical issues, faulty wiring, and premature component failures experienced on their new devices. A few other people also felt that certain products arrived with manufacturing defects or design flaws.

What people talk about most

Product

Clients share ambiguous opinions on product performance, with many reviewers praising the high quality... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions on product durability are sharply divided. Many... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that packages frequently arrive... See more

Service

Consumers find service to be positive, highlighting absolute top tier support and fast response times. People... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and willingness to go the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your customer service is actually amazing! Easy to talk to even went the extra mile when I was ordering my parts and when I had issues with the orders. The prices on the other hand are ridiculou... See more

Rated 5 out of 5 stars

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service. It's so easy to order on line and l do know from previous experience that if you n... See more

Rated 5 out of 5 stars

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the t... See more

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more


Company details

  1. Motor Scooter Dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

858 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(858)

41 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammers

just now
New
Absolute bunch of scammers. I bought p1 3.0 and from the first time I turned the key it was displaying e-01 on the screen. I done around 6 miles with it before realising this is an error code. Took it back to solar and they are trying to charge me 180 for a new motor. Warranty is non existent they will just lie and worm out of it.

25 June 2025
Unprompted review
Solar Scooters logo

Reply from Solar Scooters

Hi Jack

Thank you for your feedback.

When you brought your scooter in, our technicians carried out a full diagnostic as part of our standard process. As we explained from our health check, the E-01 error code is related to motor or controller communication failure. Upon inspection, we found clear and extensive signs of water ingress inside the scooter, which was documented in the evidence video we shared with you directly.

Unfortunately, water ingress causes electrical component failure and, as per our published warranty policy, is not covered under warranty. This is a standard exclusion across the electric scooter industry, as water damage is considered environmental and not a manufacturing fault.

This can be seen in the link below as clear evidence:

https://drive.google.com/file/d/1YEQCBKZp9ZsTTML1duY-3K-zzd8-lEPW/view?usp=drive_link

We understand that this may be disappointing, but we have been transparent in both our diagnosis and our warranty terms. We remain happy to carry out the repair for you at cost, and you’re welcome to review the evidence again or bring in an independent technician if you wish.

We are committed to fair service, and while we respect all reviews, we do not believe it’s appropriate to demand free repairs under threat of reputational damage when the issue falls outside warranty coverage.

If you’d like to proceed with the repair or have further questions, we’re here to help.

Best regards,
Solar Scooters Support Team

Rated 3 out of 5 stars

I have been threatened to have my…

I have been threatened to have my warranty canceled if I don't change my review that was previously a 1 star I have had two faults that needed repair the second fault was repaired quickly which is why I give 3 star but the threats were out of order they need to learn to be more accommodating people spend all there money to buy these things

8 June 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the scooter and it arrived on…

I ordered the scooter on Friday and it arrived on the following Monday with everything I ordered with no issues whatsoever. It was also in two boxes for added protection. I had an eEnvirorides PVR Pro previously with dual 1600w motors and this solar P1 Pro with dual 2000w motors is considerably faster. I couldn't be more happy with my purchase.

2 June 2025
Rated 5 out of 5 stars

Brilliant Customer Service

Don't normally leave reviews but felt the guys at Solar really deserved one ! Honestly, they've been brilliant. Had a couple of issues with our P1 Pro, but their repair and customer service has been second to none. They have always responded to my emails incredibly quickly, and are always polite and helpful. If you want a super fast escooter, I would thoroughly recommend you get it from these guys - five stars !!

29 May 2025
Unprompted review
Rated 1 out of 5 stars

One star is for putting my life at risk…

One star is for putting my life at risk and my home and putting the blame on me for the faults with the p1.30.

Everything was going good with the p1 3.0 it’s quite fast and been a blast but it only lasted 1 year and five months before it went all down hill from the scooter itself and how management and customer service handle the situation. I started getting error codes like 08, 01, 10. Inside the scooter it started melting plastic connectors. It needed several trips to solar to repair it. Every time I got it back it would start melting plastic connectors again. The last visit they had the scooter for five weeks and I was notified they need to speak to management because it’s a recurring issue.

Management response was “your to blame be quiet” they basically said it’s my fault due to the way I ride the scooter 🤔 I’ve had it for a year and five months not once had this issue. They said all different things like the way I use it, I been using it on single motor. When I never ever do. I might as well buy a peddle scooter. Trying to shut me down and said they would repair it again as good well gesture and repeated it after further response to the email. The tone in the email was like be quiet that’s it we’re not taking responsibility.

So I get the scooter back after the “good will gesture” and few days later what happened! Melting again but this time the damn battery. Luckily the error 10 popped up to prompt to look inside. Not only that they wired up the single and dual buttons up wrong from the same “good will gesture” also left the stem loose both bolts and quick release. They said there not much they can do rectify it after seeing photos of the melted battery and to bring it in again, no way I changed my mind and slung the scooter away it must poor quality to only of last this long through normal use. Either that or they lying and it’s a fault with parts but it cost more to replace than the scooter current value. I asked for refund, replacement and told no, shifting the blame on me. The experience at first with solar was great they response on emails great but as soon had this recurring issue it totally changed. I cannot recommend them to anyone. I would advice to save up more and invest in something better quality than solar scooters. The battery also useless. After a year I started only getting around 8/12 miles on setting 2. Please don’t be tempted to buy one of these scooters it won’t last and when a recurring issue comes up that they can’t or won’t sort out they won’t help you and leave you with nothing.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

All good

All good, no issues. Delivery on time. Have not yet tested as it’s raining but will test over weekend and update review.

19 May 2025
Rated 1 out of 5 stars

Poor stock control

Advertises item takes your payment but does not have the item in stock or sends you the wrong item and expects you to pay to send the item back even though they made the mistake.

30 April 2025
Rated 5 out of 5 stars

Riding the Solar E-clipse 2.0 feels…

Riding the Solar E-clipse 2.0 feels like owning a mini electric motorcycle—it’s fast, powerful, and turns heads everywhere I go. The acceleration is insane, and the fat tires plus full suspension make the ride super smooth, even on rough streets. I love the built-in lights, turn signals, and the overall design—it looks and feels premium. It’s perfect for commuting, cruising, or just having fun. Easily one of the best electric bikes I’ve ever owned.

6 May 2025
Rated 5 out of 5 stars

After tons of research I landed on

After tons of research I landed on
Solar, there are many different brands but this company has blown me away from its amazing service, after sales support and quality.

The P1 Pro and P1 3.0 are amazing scooters and have help up well for the few months I’ve had these for.

6 May 2025
Rated 5 out of 5 stars

Great Engineers

Engineers at the West Drayton hub are great to deal with in person. They are knowledgeable and very helpful. Much better experience dealing directly with the hub.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, delivered on time. The Hyperion is absolutely beautiful and very stable. I hit 62mph on a private runway next to me and got the best adrenaline of my life, highly recommended if your looking for a performance scooter.

2 May 2025

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