SOLADO Reviews 

417
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

If I could give 0 stars i would. I recieved only half of what i ordered, and wrote an email i never got a response on. The quality is also so bad that the clothes are literally unwearable.

Rated 2 out of 5 stars

They are not transparent about returns. Basically, you can't return anything unless you want to pay more than the cost of the clothes to ship back to China. Even then, they may reject the return becau... See more

Rated 1 out of 5 stars

Items that came looked nothing like the picture: they were a different colour and material. The clothing also is not accurately sized (pieces are far too small to be considered clothing). One top that... See more

Rated 1 out of 5 stars

I placed an order 2 weeks ago today so I thought I’d email customer service to see what’s going on, as I had no tracking information as of yet. A member of the Solado team emailed back to say there ‘h... See more

Company details

  1. Clothing Store

Written by the company

SOLADO is an online fashion and social driven brand inspired by you, where you can shop hundreds of affordable pieces to be worn again and again. From dresses, to denim, to crop tops and more, you can order with free delivery over $59 and student discount. Here at SOLADO, we're on a mission to influence the future of fashion, empowering people to wear whatever TF they want without fear of stereotype or judgement. From our first ever brand campaign with a focus on gender inclusivity, to our ambition to revolutionise fast fashion through sustainable practises, we and our team are fuelled by this purpose to do things a little differently. We strive to be a collaborative brand; learning, sharing and growing together with our customer and the creators around us, putting them and their feedback at the core of everything we do, to design and curate products that we are proud of, and that our customers can feel comfortable enough to express themselves in. Bold Collaborative Powerful Inclusive SOLADO is for you, SOLADO is for them, SOLADO is for everyone.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

417 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(417)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Solado

My order took about 9 days to arrive. The material of the clothes is pretty good for the price you’re paying. The fit of the clothes also fit true to size based on their size guide. Only issue is that the tracking information they provide you with isn’t accurate, so you’re kind of guessing when the package will arrive. Other than that, this shop is legitimate and worth the money!

2 August 2022
Unprompted review
Rated 1 out of 5 stars

I am very unsatisfied with the order

I am very unsatisfied with the order. For the first time I order from a merchant who is not giving any expected delivery date. Even when I write to support team about that, what I receive is an apology, but again no responsibility about prospect delivery date. If my order is not delivered by tomorrow I won’t be able to pick it as I am leaving the delivery address. I will never shop from Solado again.

31 July 2022
Rated 1 out of 5 stars

Bad quality

The quality is really bad, there are loose threads everywhere and the fabric doesn’t feel like a quality fabric. Sizing is inconsistent, one skirt I ordered is too big for me but shorts are almost too small. Both items were the same size. The first and last time when I order from them.

28 July 2022
Unprompted review
Rated 2 out of 5 stars

Sent me a thong that looked used and wrong size and refused to return it

I ordered two lingerie sets from them. The first one fit great and was super cute. Then I got to the second one. It was a size too small in the bra (I ordered small and recieved XS), and the panties literally didn't have a tag, like the sizing tag on the back of the panties was clearly cut off. Not by me! Why would I cut it off when they sent me a size that doesn't fit anyways? They refused to accept the return even though they were the ones who sent the wrong size plus a thong that seemed to be worn and returned. The whole process was sketchy. Why did they have this thong in the first place if they don't accept lingerie returns? They refused to exchange it. They said they don't do lingerie exchanges, period. So basically if they send you a wrong or faulty lingerie item, there's nothing they will do to fix it. You will be out that money and unable to wear their item. It's very unfortunate considering I believe they have cute and unique styles.

26 July 2022
Unprompted review
Rated 1 out of 5 stars

The worst experience with any online…

The worst experience with any online shop. Truly disappointed by the quality of the clothing. They fit super small and they arrived 3 days late. Emailed them and said I can get a $30 refund for my order which cost $100+ like W T F No reason for a customer to be paying a return label and having to go through all that hassle to return clothes that don't even fit. They say they're a "small business" and can't pay for return labels when I've shopped multiple small businesses and they have gladly paid for return labels. So annoyed like truly I was better off buying these items on Shein. I will not be purchasing anything from here again. I'm not one to make a big deal out of stuff like this but just the way everything was handled made me very upset. I don't see this shop succeeding in the near future if this is how they're handling their customers and that says a lot. DON'T buy from here i'm %100 sure this a scam

25 July 2022
Unprompted review
Rated 1 out of 5 stars

HAVENT RECEIVED MY ORDER

I ordered over 2 months ago and I haven‘t received anything until now. I‘m not even sure if I‘ll ever receive the order or get my money back. Never again!!!!!!

4 July 2022
Unprompted review
Rated 1 out of 5 stars

Poor quality

The tops did not look like the pictures. There were missing details in almost all 5 of them. One was supposed to have "glove"-sleeves and it did not even have the wholes for thumbs. Poor quality materials and sizes con't match( especially for bodys).

2 July 2022
Unprompted review
Rated 1 out of 5 stars

Bad quality, expensive returning costs, Service zero

Quality is really really Bad, not worth the price. Every single piece was fragile and had a bad smell. Returning pieces must be paid by customer to China, so from Germany this is 40 Euro. Never ever will I order again and do not recommend anyone to do so.

28 June 2022
Unprompted review
Rated 2 out of 5 stars

Solado is a very shady brand

At least I received the items from Solado , but I paid extra shipping costs for it to be faster.— It’s very bad quality , the dress seems like it’s about the fall apart after 1 time wearing it , the colors and details on the website are not the same as in real life , I bought a crop top , it’s white on the website and beige in real life . The necklaces I got are also very different in real life than on the website , one of them arrived broken in the package … You can clearly see that they cut the tag inside the dress , which is quite suspicious I think they take all their stock from another brand , cut the tags and re-sell it for more money to make Profits. I think it’s probably coming from Shein , so order from Shein directly instead if you dont wanna get taken advantage of by Solado . Very Shady brand , will never order again.

14 June 2022
Unprompted review
Rated 1 out of 5 stars

worst!!!

worst!!!! experience!! ever!!
quality of clothes 0/10
smell of clothes 0/10 - disgusting
no option for returns
i would say its a scam :)

14 June 2022
Unprompted review
SOLADO logo

Reply from SOLADO

Hey mm,

Thanks for leaving us this Trustpilot review.

Firstly please accept my sincere apologies that the item you have received is not up to standard. We'd love to get this raised with the relevant teams and also work on a resolution with yourself.

If you could please pop and email over to support@solado.com with your order number, full name and email address we will get back to you with returns information ASAP.
In the meantime you can also check out our return policy here - https://www.solado.com/policies/refund-policy

Hope this helps!

Thanks,

Jocelyn
Team Solado x

Rated 3 out of 5 stars

I loved it

I loved it. But i want to return the mini dress . I want to return it and buy something else. Come on guys

13 June 2022
Unprompted review
SOLADO logo

Reply from SOLADO


Hey Rebecca,

Thanks so much for getting in touch!

Sorry to hear the item wasn't right for you this time and we'd love to get this sorted for you.

If you could please pop and email over to support@solado.com with your order number, full name and email address we will get back to you with returns information ASAP.
In the meantime you can also check out our return policy here - https://www.solado.com/policies/refund-policy

Hope this helps!

Thanks,

Jocelyn
Team Solado x

Rated 1 out of 5 stars

Im so disappointed at solado

Im so disappointed at solado. On their website they say that you could do a return. I wanted to do one, because the clothes didn’t look like it did on the picture. The answer I got was “can’t you sell them to a friend?”
I replied that I wanted a return and my money back and I was told that all I could get was a discount code. DO NOT SHOP HERE

12 June 2022
Unprompted review

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