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Rated 1 out of 5 stars

If I could give 0 stars i would. I recieved only half of what i ordered, and wrote an email i never got a response on. The quality is also so bad that the clothes are literally unwearable.

Rated 2 out of 5 stars

They are not transparent about returns. Basically, you can't return anything unless you want to pay more than the cost of the clothes to ship back to China. Even then, they may reject the return becau... See more

Rated 1 out of 5 stars

Items that came looked nothing like the picture: they were a different colour and material. The clothing also is not accurately sized (pieces are far too small to be considered clothing). One top that... See more

Rated 1 out of 5 stars

I placed an order 2 weeks ago today so I thought I’d email customer service to see what’s going on, as I had no tracking information as of yet. A member of the Solado team emailed back to say there ‘h... See more

Company details

  1. Clothing Store

Written by the company

SOLADO is an online fashion and social driven brand inspired by you, where you can shop hundreds of affordable pieces to be worn again and again. From dresses, to denim, to crop tops and more, you can order with free delivery over $59 and student discount. Here at SOLADO, we're on a mission to influence the future of fashion, empowering people to wear whatever TF they want without fear of stereotype or judgement. From our first ever brand campaign with a focus on gender inclusivity, to our ambition to revolutionise fast fashion through sustainable practises, we and our team are fuelled by this purpose to do things a little differently. We strive to be a collaborative brand; learning, sharing and growing together with our customer and the creators around us, putting them and their feedback at the core of everything we do, to design and curate products that we are proud of, and that our customers can feel comfortable enough to express themselves in. Bold Collaborative Powerful Inclusive SOLADO is for you, SOLADO is for them, SOLADO is for everyone.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

418 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

CLOTHES ARE TOO SMALL

The sizes of the clothing are 3 times too small and the customer service is only over email. I asked to return the clothing and they weren't that helpful and eventually stopped responding. $400 went to waste.

7 June 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, ordered cashmere sweater and got a cheap polyester sweater from china.
All products are from china.
No refunds, expect to ship back for refund, shipping they know cost the same price almost of purchased item. Then they try to offer you 25% and then 50% which i ended taking. Now there product is in my Bin.

12 November 2023
Unprompted review
Rated 3 out of 5 stars

Sizing is Off

The co-ord I ordered is gorgeous and flattering. However, I ordered a small in the bottoms which were labelled as suitable for over a 27inch waist (which reassured me these would be a perfect fit). When they arrived they fit okay, but I wasn't confident I felt comfortable in them (put it to a bloaty day), but after a couple of months thought I'll order a size M, they fit basically the same annoyingly. The quality is better than other fast fashion brands (PLT a big offender & Missguided), but still be cautious when ordering. I didn't have problems with delivery personally but I did look on here first so expected it to be slow (ordered first order 24/10/2022, wasn't shipped until 02/11/22).

24 October 2022
Unprompted review
Rated 1 out of 5 stars

No shipping, no respond

I ordered from the website 6th of august with express, still haven’t received shipping confirmation. I’ve wrote them 3 times including in Instagram, no respond. I’ve ordered from this website once before a year ago, where I got my items, don’t know what happened. Hope I can get my money back.
#SLD39670

6 August 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

I ordered a dress from the site. I recieved a confirmation and after 3 weeks still didn’t have my dress. After I contacted them and asked about the dress, they said it was oht of stock (even though they confirmed the order and didn’t update me on it). They said I could chose something from the site, but there wasn’t anything I liked. When i asked for a refund they ignored me. I filled in the contact form multiple times. It’s been some months and I still haven’t heard from them.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

Scam!!!!

Scam!!!!! Don’t buy here. I’ve ordered a dress from this site and received a confirmation. Now, two weeks later I still did not receive the dress (I selected express delivery). The website is shutdown and customer service is won’t respond. Don’t buy here.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Just placed another order

I really enjoy shopping here. The first one that was delivered is of very high quality and is really slender and thin. The next day, I took another. Purchase it if you like it.

25 February 2023
Rated 4 out of 5 stars

size down!1!

I purchased a size M since I am 1.65 meters tall and weigh 53 kilograms. However, it is a little big for me, so, you can just to get a lower size.

24 April 2023
Rated 4 out of 5 stars

As expected for color

The dress's brilliant color appeals to me, and it looks fine while worn, however after washing it, it became a bit shriveled.Nevertheless, adorable.

12 July 2023
Rated 5 out of 5 stars

I ordered 3 items

I ordered 3 items, one of them wasn’t as expected but after emailing the company they gave me a generous refund and also a coupon code. Amazing customer service, thank you!!!

31 July 2023
Unprompted review
Rated 5 out of 5 stars

I currently own 4 dresses from this…

I currently own 4 dresses from this company and I love them . Quality was nice and price are great. I give 5 stars also because the costumer service was excellent. I emailed the company and I got a quick respond and also solve the issue with the dress. Thanks again.

31 July 2023
Unprompted review
Rated 5 out of 5 stars

So Pretty

I am a loyal customer of this brand, and I have put more than ten orders here, and all goods are of good quality and fit me well.

26 July 2023
Unprompted review

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