solacebands.com Reviews 70

I ordered the wrong size bands. This was my first time ordering. Emailed Solace, received an answer the same day about exchanging bands. New bands were shipped same day and the best part— I didn’t have to send back the old ones. Can’t wait to receive and I will be ordering more, I am sure. Thanks Solace!

The fact that emails promoting a product arrive before it is posted on the site was disappointing.

Love this band, very easy too slide on my Apple Watch. It’s comfortable and lightweight. Highly recommend, might buy another one.

The bands are great. I took advantage of the 5 bands for $99 and am very happy with my choices. The only problem was that one was missing. I contacted customer service and within a day, the missing band was on its way. Quality products and Great Customer Service.

I am satisfied with the over quality of the product that I receive. However, I took a star off regarding the quality of service. It took multiple attempts to get someone from customer service to reach out to me. Once they did get in contact, they did have the situation resolved quite quickly. There has to be a better system in place to recognize when a customer‘s package has been lost by the shipper.

I absolutely love my Solace Bands They are the most comfortable watch bands I have encountered. Their customer service is excellent! Due to the fast response time to my questions and the courteous interaction, I purchased a couple more bands. I highly recommend this compnay!

The shipment was sooo slow. The did not like the clasp on the stretchy bands. The straps weren’t very long, and where I had to adjust the clasp to fit it sat at a very weird spot on my wrist and made it super annoying when typing or resting my hand on a table/desk. It’s pretty big. And I have tiny wrists.

Also, I order a tortoise shell band. It felt and appeared like very cheap plastic. Didn’t love the look of it, looked nicer as displayed on the site.

Lastly, they did not include one of my items in shipping. I sent an email to customer service and still have received no reply.

However the cofounder did call and leave me a voicemail. At first I was impressed until I listened to the voicemail. It wasn’t personalized. It was a basic “one r warehouse ran out of items so lots of shipping delays and our service team is busy”. He offered an $8 coupon that had to be used that day… towards a new purchase. lol no thanks. I’m returning my entire order.

Not impressed. I feel there are much better, cheaper options available out there with better service.

I placed an order and did have a small issue with what I received. I contacted customer service and they quickly resolved my issue. The representative was very courteous and helpful. I will definitely buy more bands as I love that they don’t irritate my skin.

Product was amazing. Customer service was great. Return policy is simple and easy.

I evidently ran out of writing ability as I tried to explain that …the add on sales to a completed order needs another step.
Let the customer see the complete new
Order with total price and have the ability to
Delete new part before you all finalize and close off your site. Thanks

Excellent product and customer service!

Excellent customer service. Quick reply and completed my request with no problem.

I emailed about my order and they responded so quickly and was able to resolve the issue I had !

I ordered 5 watch bands for $99.00. Which I thought was a good buy ,but I was wrong. They don’t fit my wrist. Mind you I don’t have a big wrist about a 7.5 in normal bracelet. I have emailed them 3 times with no response. I just want a bigger size band medium to large size is great. I am going to give them 4 more days to answer if not I’m calling my bank to get a charge back. Because this is unprofessional not have a phone number to talk to someone about this issue. Just an email that they don’t answer. I would not recommend Solace watch bands to anyone. Go to tj maxx, Marshall or even Ross to look for band that are way cheaper and easy to exchange!!!!

I emailed I was responded to right away, and I was given the benefit of the doubt. I really appreciate that.

I have purchased 3 watch bands from Solace and really like them. One of the bands was not functioning properly and wouldn’t slide into the watch, so I requested a replacement outside the 30 day return policy. They were very responsive and helpful reminding me that there was actually a lifetime warranty. I only had to pay a small shipping fee for them to replace the band. Their customer service is excellent.

My bands were sent to the wrong address, not sure who's fault it was. Rea in customer service confirmed they went to the wrong address and reordered them for me. I can't wait to get my bands.

I WAS going to place an order, however their size chart link does not work, so I don’t know what size to order. I have emailed customer support “for a faster response”, THREE times and have yet to receive a response. Additionally the “free” band I was offered changes sizes when I add it to the cart. I’m moving on to another company. Too sketchy!

Have NOT received my order and it has been almost 2 weeks. Have NOT received a shipping update either. No phone number so I emailed and have not yet received a response. The "FAST SHIPPING" they claim is false advertisement. DO NOT BUY.

Very happy with the bands and the customer service!