Solace Health Reviews 

778
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and compassionate approach. Many people highlight the company's service in navigating complex medical situations and cutting through bureaucracy. Consumers appreciate the efficiency and support provided, making their overall user experience positive and less overwhelming. However, some people mentioned issues with the contact process, including difficulties with scheduling appointments and unreturned calls. A few other people also felt that communication could be inconsistent, with some experiencing delays or a lack of follow-up from representatives.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their caring nature, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, with many expressing gratitude for their advocates'... See more

Service

Consumers find service to be positive, with many reviewers highlighting the caring and professional approach... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising helpful contacts and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use solace to help find some medically equipment for my house which was not covered by insurance. Jessica Nelson continually worked for weeks to find the equipment I needed to help get simple living... See more

Company replied

Rated 5 out of 5 stars

Kira has been wonderful, she has answered all of my medical questions and made good recommendations for me. I have become increasingly disgusted with our current health care system. Appointments take... See more

Company replied

Rated 5 out of 5 stars

My experience with my solace advocate, Nina has been a true blessing. She's always there for me when the nursing facility in temporarily at doesn't do what there supposed to do, she helped with neglec... See more

Company replied

Rated 5 out of 5 stars

The doctor in the first phone visit listened to me while I explained my complicated medical situation for an hour! She had a new suggestion about one possible cause of my problems. So valuable! Then L... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

778 reviews

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4.5

All reviews

(778)

772 reviews in the last 12 months

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Rated 5 out of 5 stars

A RAY OF SUNSHINE !

I called in for information; Molly was such a sweet spirit to talk. She was able to address my concerns and give guidance on what I should do. I wasn't hurried, and she took her time. She even mentioned that if I needed anything else, I could call anytime. I appreciated her.

30 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so glad to hear that our team member was able to provide such a positive and helpful experience for you. It's wonderful to know that your concerns were addressed and that you felt supported and unhurried.

Rated 5 out of 5 stars

Deb is very kind helpful understanding…

Deb is very kind helpful understanding and has informed me of things I would have never known about i truly appreciate her

29 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear about your positive experience and that our team member was able to provide such helpful information. We truly appreciate your kind words!

Rated 5 out of 5 stars

Solace Health is amazing!

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1 at the unbelievable price of $50/month! They cut through the red tape and took care of everything! Martin, my advocate, did an amazing job. He was caring and made sure I was taken care of in the best possible way.

27 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience with our services! It is wonderful to know that we could assist you in obtaining your medication at an affordable price and that our team provided exceptional support. We truly appreciate your kind words.

Rated 5 out of 5 stars

She was on top of everything

She was on top of everything. She helped as much as she possibly could.

22 July 2026
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Reply from Solace Health

We are so pleased to hear that our team member was on top of everything and provided such excellent assistance. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Rachel Henry is truly a blessing

Rachel Henry is truly a blessing. As an advocate, she is wonderful in her persistence in making sure that my concerns are addressed. Her ability to communicate with doctor's office and pharmacy staff has not been easy, but she remains focused on my needs and is determined to get me a satisfactory resolution to my ongoing issues.

30 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about the exceptional support you received. It's wonderful to know that our team's dedication to addressing your concerns and finding resolutions has made such a positive impact. We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

I appreciate the help

I appreciate the help. + And the conversation with Kevin

21 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear that you found our assistance helpful and enjoyed your interaction with our team member. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

I am so glad to have Susan on my side…

I am so glad to have Susan on my side she makes me smile and happy when I am having a bad day! She helps me with anything I ask her to do.

28 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so glad to hear about your positive experience and appreciate your kind words. It's wonderful to know that our team member is making such a positive impact.

Rated 5 out of 5 stars

My advocate Gina

My advocate is Gina & she has been such an enormous help in every way. I have never had an advocate before but was really overwhelmed I highly recommend she was with me every step of the way. Thanks so much Gina

16 June 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so happy to hear that our advocate provided such enormous help and support. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

I was assigned an advocate who didn't…

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. Her work has been exemplary and I am thrilled at her abilities to interface with my doctors. As well as with the work she has done to provide me with the knowledge I am seeking. Solace has my gratitude. I am sure my care is better than it would be in her absence.

21 July 2026
Solace Health logo

Reply from Solace Health

We are truly grateful for your kind words and appreciate you sharing your positive experience. We are so pleased to hear that our nurse has provided you with such exceptional support and guidance, easing your worries and confusion. We value their dedication to providing comprehensive care and knowledge.

Rated 5 out of 5 stars

Karen hears ,and listens

I Love the Way Karen listens and hears me. She helped me with some ideas with my back, and has helped me immensely with dealing with my gastroenterologist. I love the way she checks up on me.

28 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear about the wonderful support you've received. It's fantastic to know that your advocate has been so attentive and helpful with your health concerns.

Rated 5 out of 5 stars
Solace Health logo

Reply from Solace Health

We're delighted to hear that our team member provided such excellent service. We truly appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

Brooke Waddell is a super hero

My my Advocate Brooke Waddell has been a godsend. She's navigated the Muddy Waters of the system and we have made real progress. Through her efforts I have made Headway in my ketamine treatment and have been successful at getting approved for glp-1 medication and now have a dietitian. I can't believe the red tape that she has gone through to accomplish all this for me. She is in constant contact with me and I feel like I am not alone but have a fighter in my corner. This woman deserves a raise. I can't tell you enough how good she has been and how much effort she has put into this

28 July 2026
Solace Health logo

Reply from Solace Health

We are so incredibly happy to hear about the exceptional support you've received. It's wonderful to know that our team member has been instrumental in navigating complex systems and achieving such significant progress for you, particularly with your treatments and dietitian approval. We truly appreciate you sharing your positive experience and recognizing the dedication and effort involved. Your feedback is invaluable to us.

Rated 5 out of 5 stars

She has helped me regain peace of mind

She has helped me regain peace of mind. Comes up with questions for my providers that I don't think of.
She has been a big help.

15 July 2026
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Reply from Solace Health

We're so happy to hear our advocate helped you regain peace of mind and provided such valuable support with your providers. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Before joining Solace

Before joining Solace, I never got answers for my symptoms. Answers that were clearly present on old CT scans. It took years before I received the needed X-rays. To have answers is very important.

21 July 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing your experience. We are glad we could provide the answers you sought after such a long time. We value your feedback.

Rated 5 out of 5 stars

They have been very helpful.

They have been very helpful.

27 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team has been very helpful to you. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

I now feel heard

I now feel heard. My nurse has been wonderful helping me navigate through a difficult and different health system than what I am used to.

28 July 2026
Solace Health logo

Reply from Solace Health

We're so pleased to hear that your nurse has been wonderful in helping you navigate through a new and difficult health system. It's great to know you feel heard and supported.

Rated 5 out of 5 stars

Thank you, Leisha Fee

The Advocate appointed to me, Leisha Fee, has been so very helpful, thoughtful, pleasant, and such a good listener. She has helped me maneuver different agencies and get a fix on new options. I am quite satisfied with this experience. Many thanks.

20 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear that your advocate has been so helpful and pleasant. It's wonderful that she has assisted you in navigating different agencies and exploring new options. We are delighted that you are satisfied with your experience.

Rated 5 out of 5 stars

I have had a great experience with my…

I have had a great experience with my helper but my son who has another person is very frustrated with her help. I recommended that he apply with Solace but his experience has been frustrating

27 July 2026
Solace Health logo

Reply from Solace Health

We're happy to hear about your positive experience! We're concerned about your son's frustration and want to ensure everyone receives excellent help. We appreciate you sharing this feedback.

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