Solace Health Reviews 

697
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advocates for their exceptional helpfulness, knowledge, and caring approach, effectively navigating complex situations and cutting through bureaucracy. Many people appreciate the valuable information and support provided, leading to a positive user experience where they feel heard and well-supported. However, some customers also noted issues with communication and advocate performance. Some people experienced problems with the phone system, including disconnections or inability to call back, and reported not receiving expected follow-ups. A few others felt their assigned advocate was not proactive, did not perform necessary tasks, or failed to fulfill promises.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many expressing appreciation for their helpfulness, care,... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the helpfulness and... See more

Service

People report positive experiences with the service, often highlighting the helpfulness of advocates in... See more

Customer communications

Clients share ambiguous opinions on contact, with many reviewers praising the proactive and helpful... See more

User experience

Customers report positive experiences with user experience, with many expressing satisfaction and finding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My case gets more complicated every single day. The wait for proper imaging and the injuries I'm left with mean my case isn't being treated. Complicated insurance policies and delayed payments are par... See more

Company replied

Rated 5 out of 5 stars

Debra is extremely helpful and knowledgeable. I wish I would’ve found this site sooner. Without even being there she has caught dangerous problems with our mom’s care and taken steps to get them cor... See more

Company replied

Rated 5 out of 5 stars

I was assigned an advocate who didn't inspire my confidence. When I requested another, I was assigned a very knowledgeable and well-spoken nurse who has navigated my confusion and worries admirably. H... See more

Rated 5 out of 5 stars

I was amazed to find that Solace Health was a no cost company that works with Medicare to help seniors like me. They worked with my physician and pharmacy to get low cost Zepbound (Trizepatide) GLP-1... See more

Company replied


Company details

  1. Health Consultant
  2. Health Insurance Agency
  3. Insurance Agency
  4. Internet Marketing Service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

697 reviews

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4.5

All reviews

(697)

688 reviews in the last 12 months

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Rated 1 out of 5 stars

1 MISTAKE AND NO COMPASION.

My daughter 18 yrs was a client at Solace but left due to staff conflict. She was in need of treatment and contacted Solace. Pedro completed intake. He told her she was accepted and pack your bags. She needed to sign a form not to leave Solace without approval.
Unfortunately, my daughter is going thru problems and needed immediate residential help.
We met with owner Sam in one of the offices. He yelled at my daughter because she smoked a few puffs in the care. She apologized and regretful. She told him she needed help. Well, I sat in the office feeling the worse because he talks down to people and makes you feel terrible about your addiction.
Owner Sam likes to talk about how he once had problems with drug addiction and how he is a self made success story. You think the man would have some compassion because he has kids.
He went on to tell us that his daughter is doing well, she bought a car and has her own apartment. Since, he referred to his 19 yr old daughter and I thought he would have compassion and help my daughter.
He looked at my daughter and told her that the residential house had some good people there. And he will not accept her to this treatment at Solace. He referred her to a place far away with no residential.

The Owner Sam claims to understand the drug disease. But, his a big shot with so many beautiful houses. I never met him before in person. My daughter would tell me he yells and talks down to residents. I had to sit there and listen to him belittle us, just because I was in desperate need for my daughter to get help.
I have worked in public service for over 25 years. I have never heard any of our attorneys talk down to clients in need of understanding and make them feel undeserving and worthless.
SOLACE IS SUCH A DISAPPOINTMENT. THANK YOU

24 July 2026
Unprompted review
Rated 1 out of 5 stars

I had a scheduled appointment on my day…

I had a scheduled appointment on my day off 7/27 at 10:00 a.m. I had been deluged with marketing pop ups and decided to try as I have struggled to find healthcare since I moved. After waiting for 34 minutes and getting unrespondable texts saying my physician would be with me shortly I received another text asking me to re-schedule. I have continued to be bombarded with marketing but when I tried to reschedule their bookings were full up. Another over marketing ploy to take advantage of the elderly ?? I certainly think so !!!

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and supportive

I was impressed with both the physician who conducted my intro/intake and the nurse practitioner who was assigned to my case. Well-informed, professional and engaging. My caseworker provided useful information about one of my conditions as well as contacts I might use for legal advice. I have referred two of my friend to Solace

27 July 2026
Rated 1 out of 5 stars

4 phone calls

4 phone calls. Zero progress. Repeatedly asked the same questions. But given no answers. Guessing you are paid by the call not the solution.

20 July 2026
Rated 5 out of 5 stars

Advocate is reaching out to her…

Advocate is reaching out to her colleagues, for information about the new program Eli Lilly has started for Monjaro/zepbound in heart failure.

18 July 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing this information. We understand the importance of staying informed about new programs and developments.

Rated 5 out of 5 stars

Donna is very easy to talk to

Donna is very easy to talk to. She is helping me get everything togethet

13 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear that our team member is making things easier for you. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Glade to have such a great Advocate

I have good things happen since I applied with Solace. I got an advocate (Crystal ) that has helped me get through the red tape of getting on the Bridge program. It didn’t even take two weeks and I already have my Zepbound prescription. I appreciate all that has been done.

25 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear about your positive experience and that we could assist you with the program. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

Tammy has become like family

Tammy has become like family. She is extremely helpful and informative. I know when to expect her call.

22 July 2026
Solace Health logo

Reply from Solace Health

Awww that is sooo sweet! We love to hear that!

Rated 4 out of 5 stars

The experience is not that great as my…

The experience is not that great as my advocate is hardly available when I need her and she doesn’t offer great funding sources for rent and utility funding as she lives far away in Hawaii and isn’t local. She’s not a proactive advocate.

25 July 2026
Solace Health logo

Reply from Solace Health

We appreciate you sharing your experience. We are sorry to hear about the difficulties you've faced with advocate availability and the challenges in securing funding sources. We are reviewing our advocate assignments to ensure better support and local resource knowledge for all our clients.

Rated 5 out of 5 stars

Maria has been very honest and…

Maria has been very honest and straightforward. She tried to get a hold of a scammer that had called me from the DAV supposedly from Phoenix, Arizona and found out that he was a scam. She’s very professional very wise.

25 July 2026
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Reply from Solace Health

We are so happy to hear about your positive experience and Maria's exceptional professionalism in handling that scam attempt. We appreciate your kind words.

Rated 5 out of 5 stars

I'm Very happy with Solace and my…

I'm Very happy with Solace and my Advocate Megan Beaty. So far so good.

25 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that you're pleased with the service you've received. We appreciate you sharing your positive experience with us!

Rated 1 out of 5 stars

Do not trust Solace!

Solace is the worst outfit I have dealt with. To me this is a scam targeted towards seniors and Medicare. I was so disappointed. I use to work when I was younger with seniors. Never treated seniors this way. They are extremely pushy cause they make big big bucks treating seniors like trash by lying to them and pushing them to do what they want. Tried to leave a review on Solace but it would not allow you to answer the way you wanted and hope don’t post anything from me. Do not trust or go with this outfit cause they should not be operating in my opinion. My advice run the other way unless you like lots of problems that they will cause for you.

8 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

Hi Lara, we're truly sorry to hear about your experience, this isn't the impression we ever want to leave, especially with someone who has a background caring for seniors themselves. We understand you've already spoken with our customer service team to share how you're feeling, and we appreciate you taking the time to do that. If there's ever anything more we can do, please don't hesitate to let us know.

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