Sadly, I have to leave a review in order to hopefully get a response from this company. I ordered some shoes and they were too small so I contacted them and got an exchange for a bigger siz... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I absolutely love this brand & can’t speak highly enough of them & my new set of sneakers - I absolutely love them - I can’t speak highly enough of Soho Grit - The customer service from Vincent & the... See more
Company replied
I ordered shoes back in November 2021, while it stated 'True to size' on the website. Have returned the shoes in time when receiving them in January for a size down. Since Jan 27 2022 the Shoes ar... See more
Company replied
To begin with, I ordered a pair of shoes but went on to not receive these. I got in touch with the customer support team and got help from Vincent. I am very happy with the help that I received fr... See more
Company replied
Company details
Written by the company
Blending performance and lifestyle, one step at a time.
Contact info
London, United Kingdom
- customersupport@sohogrit.com
- sohogrit.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Quality
Hi Guys
Just ordered my 2nd pair with you, can’t wait for it to arrive. Just wanted to let you know that your brand is awesome ✨💫
Will be purchasing another colour way again soon 😁
⭐️⭐️⭐️⭐️⭐️

Reply from Soho Grit
Horrible return process
Ordered two pair of shoes on 31-07 at Soho Grit. Decided to keep one pair and return the other. The pair I kept is really nice and fits perfect. I returned the other pair on 02-08 and it took until 22-08 to arrive finally. It then should take a max of 10 working days to refund the money. On 08-09 I aksed by mail why I still had no refund. They told me it would be processed as a matter of urgency. Now on 10-09 I still haven’t received my refund. This is more then a month between me sending my return…. Really upset about the return process.
Update 12/9: Finally got my refund. 4/5 for me now. Love the shoe but sad the return process took so long.

Reply from Soho Grit
They are fantastic!
They are fantastic!
We had a size too small, within a week we had received the correct size.
Super helpful and friendly :)

Reply from Soho Grit
Great Customer Service
To begin with, I ordered a pair of shoes but went on to not receive these. I got in touch with the customer support team and got help from Vincent.
I am very happy with the help that I received from Vincent from customer support. He helped me get to the bottom of my problem and stuck with me the whole way through until I received my new order and I could not be happier.

Reply from Soho Grit
One of my favourite pairs of sneakers
One of my favourite pairs of sneakers! Next level quality up there with Dior and Offwhite etc. also super comfy as an all day wear!

Reply from Soho Grit
Love them
These shoes have a very classic and elegant look, I love the color, and the build quality is just outstanding. I love how they fit and how they feel on my feet. They are comfortable, and you can wear them all day long.

Reply from Soho Grit
Highly recommend
I've had these shoes for a few weeks and I couldn't be happier. The leather is very soft and supple, the fit is snug and they are incredibly light. I love the simple design and clean look of the shoes.

Reply from Soho Grit
After complaining a lot they refund me. That’s trustful. Shoes are nice but were too large.
Ok chapeau for Soho grit they DID REFUND me my money. I was very mad at first because I couldn’t reach them after sending the shoes back (they were too large), and didn’t receive the refund at first. After complaining a lot on social they reached out and refunded the money. The shoes are nice, but take one size smaller than normal.

Reply from Soho Grit
No refund or shoes received after shipping an exchange
I ordered shoes back in November 2021, while it stated 'True to size' on the website. Have returned the shoes in time when receiving them in January for a size down. Since Jan 27 2022 the Shoes are received by Soho Grit, but now 2 months later no refund, or shoes in exchange. Have sent 5-6 emails already, not receiving any replies.
In addition, I had to pay 36 euro's in customs, which was not mentioned while ordering. As it stand they still owe me money or shoes, but reading the other reviews I don't expect them to help out. Will seek out legal action where possible.
Never buy here.

Reply from Soho Grit
Honestly terrible.
Honestly terrible.
My order arrived 3 weeks late and I had to chase them twice. When it arrived the shoes were about 2 sizes too big, despite their website saying "true to size". I then had to chase them for a return three times. When they provided me with a return label I sent the shoes back and have still not received a refund even though it has been nearly a month since I returned them.

Reply from Soho Grit
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







