Soho Grit Reviews 

Sadly, I have to leave a review in order to hopefully get a response from this company.

I ordered some shoes and they were too small so I contacted them and got an exchange for a bigger size. These were sent out but sadly they were too big and there are no half sizes. I can’t knock the quality of the shoes as they seem to be very well made.

But I contacted customer services on 3rd June 2026 to arrange a return and I had no response. I then sent a further email on 14th June and still no response. Following this I have contacted them on Instagram. But again no response.

I then sent a third and final email to them expressing my disappointment in customer service and this was on 19th June 2026. It is now 2nd July 2026 and I’ve had no response.

I feel the quality of the shoes are great but the customer service sadly lets the company down.

Since writing this review my issue has been resolved so therefore I will leave 4 stars.

Honestly these trainers are amazing. And so is the company .

I’m now on my fifth pair of Hollens as I love everything about them - they fit well, they are comfortable and they look properly good quality

I am a person who loves good quality clothes and shoes but I don’t want to be a walking advert for brands and it’s one thing I love about these - no huge logo on them - the style speaks for itself

I buy a new pair quite often and so far in different colours and I’ve lived them all - and since they have updated the soles they are even better quality - my only small critique of this is the use of the yellow logo of the sole manufacturer on the side - no need for it and would be better served just being on the bottom

Also the company is brilliant - I bought a pair of Hollens from TK Maxx (couldn’t believe my luck that they were in there for only £89 or £99) and as I wore them all the time the soles broke - this is before they changed the sole manufacturer - and I sent an email explaining and even though i bought from TK they still offered me a discount on my next pair off their website . So I have now ordered another pair for my collection

Really pleased with these trainers and I hope they deliver more styles soon

Highly recommended if you like quality and style but don’t want to be like everyone else

Weeks after I placed my order there was no sign of it even being dispatched. I followed up on the order with customer service, and was told to give them 3 days to resolve it. A week later after no reply, I checked in again, but this time time I was offered a refund. I agreed to the refund, however weeks later still nothing. I requested to speak with management by phone, but that was ignored in every email, and I was told the payment attempt had failed. After being asked for my personal bank details, I was re-assured the refund would happen soon. It's now 2 weeks after that, and months on from my initial refund request, and I was finally repaid today after posting this review (which I was asked to take down).

I absolutely love this brand & can’t speak highly enough of them & my new set of sneakers - I absolutely love them - I can’t speak highly enough of Soho Grit - The customer service from Vincent & the crew just blew my away ! My new Sneakers look the biz / quality 🩶🫡

5 STARS FOR PRODUCT QUALITY, DESIGN & DURABILITY

1 STAR FOR COMPLAINTS HANDLING & ISSUE RESOLUTION

They will respond to your emails promptly and politely but actually resolving issues does not seem to be a priority or plan of theirs. Whether it is due to not caring and thinking we will just give up, or due to internal management issues is unclear.

8 weeks ago I ordered on 2-4 day delivery - I still do not have my shoes. I have left this review after a somewhat tepid resolution, and certainly feeling dissatisfied.

A week after placing the order, I noticed that the shoes still hadn't been dispatched and so reached out to find out what was going on. First sign of lack of internal cohesion within this company.

I then received a response from an individual I won't name who said that they apologize, there had been an issue with the model's structural integrity and so it's manufacture/design was up for review before being sent out (rather than just being pulled from the market/site)

I then was waiting another two weeks and they still hadn't been sent out. I had to chase this up several times to find out what was going on. Finally, they had been dispatched and arrived on the 14th of September.

However, it was a pair of shoes that I did not order.

I then complained and received a prompt response back with an apology and assurance it would be resolved with urgency.

I then had to send at least one email out on a weekly basis at least since the 14th of September to find out what was going on, when I would be receiving financial compensation/refund/discount/correct pair etc.

I was repeatedly told by the person assisting me that it had been passed on to the senior team and was being looked into and I would be contacted with the resolution.

It took until today October 10th to receive a refund for the shoes, a £50 gift card as an apology and permission to keep the pair of shoes that were incorrectly delivered. And for some reason, all of the weeks and weeks of 'senior teams looking into it' suddenly came to a halt the day I decided I had enough and decided to leave a scathing review - which I have now edited to be less unsanitary.

I feel a great shame for this company as I really do believe in the quality and remarkable design of their footwear and this is truly unacceptable and actually in my belief immoral way to conduct yourself with customers. The shoes should have been removed from the site until the issue was resolved, and none of this would have happened.

It should not have taken 8 weeks to resolve, by some coincidence on the same day I decided to publicly share this experience because I had had enough.

I really hope SG management can come together, realign themselves and that this experience will be marked as an opportunity for them to grow in order to be able to adopt and cope with a growing market.

They have excellent products and foundations, a superb image and identity on the outside, but clearly need to reflect on their inner workings. And my fingers are crossed for them moving forward as I hope again in the future to buy their shoes, as long as they can show that they have improved on these issues.

I recently purchased a pair of SohoGrit shoes, and I must say they exceeded my expectations. These shoes not only had a great design, but they were also incredibly comfortable to wear throughout the day. The timely delivery added to the overall positive experience - would recommend!

Recently I purchased a few pairs of sneakers from SOHOGRIT.COM and after using their products and service I decided to write a review for them.

1. First I will rate their DELIVERY service as impressive. I would say they are offering one of the fastest delivery that I have ever experienced.

2. Second thing is quality. I was not expecting this much excellent quality from them but they proved me wrong by delivering one of the best sneakers. The finishing and fitting is outclass. I tried 3-4 different
sneakers types and everyone is up to the mark. Usually, I cannot wear sneakers for long walks, but I am comfortable with their sneakers and not getting tired; my feet do not hurt.

3. Third is customer service. They updated me with every step and their response was very quick.

My overall experience is lovely and I would love to buy more in the future.

The sneakers I got were awesome, fit really nicely, everyone thinks I look super cool now. Timely delivery was nice as well. Overall great experience with Soho Grit.

The quality of material seems really good, I wore it a few days and I love how it fits on my feet. The delivery was also quicker than I was expecting, great job!

I recently purchased a pair of shoes from Soho Grit, and I am thrilled with my purchase! These shoes are not only stylish but also incredibly comfortable. I have worn them for long periods of time without any discomfort. The quality of the materials is top-notch, and the craftsmanship is impressive.

What's more, the delivery time was impressively fast! I received my order in just a few days, and everything was packed securely and arrived in perfect condition. The customer service was also excellent - I had a question about my order, and the team at Soho Grit responded promptly and was very helpful.

Overall, I highly recommend Soho Grit to anyone looking for stylish and comfortable shoes. The quality is fantastic, and the delivery time was quick. I am already eyeing up my next purchase from them!

I recently purchased a pair of sneakers and was thoroughly impressed with the product and delivery time. The sneakers themselves were of high quality and looked even better in person than they did in the pictures online. Additionally, the delivery time was decent, arriving at my doorstep in a timely manner. Overall, I had a great experience with this company and would definitely recommend them to others looking for stylish and high-quality footwear. Sam Wood

Had a great experience buying from here. A wide range of trainers to choose from and reasonably priced. Impressed with the quality when they arrived.

I recently purchased a pair of sneakers from Soho Grit and I must say, I am thoroughly impressed with my experience. From the moment I placed my order to the time the package arrived at my doorstep, everything went smoothly and seamlessly.

Let's start with the sneakers themselves - they are truly top-notch in terms of quality, comfort, and style. I've been wearing them around for a few days now and I can confidently say that they are some of the most comfortable sneakers I've ever owned. The level of cushioning and support is just perfect, and the design is simply stunning - I've received so many compliments from people asking me where I got them from.

Moving on to the delivery process, I was quite pleased with how it all went. The delivery time was as expected, and the package arrived in perfect condition. The shoes were well-packaged, and it was evident that the folks at Soho Grit took great care to ensure that everything arrived safely and securely.

Overall, I would highly recommend Soho Grit to anyone looking for high-quality, stylish sneakers. The combination of great quality, excellent design, and timely delivery makes for a fantastic shopping experience. Five stars all around, without a doubt!

The sneakers are comfy and good quality and got it in Time

I ordered a set of the new Hollen 2.0 Black / White. I've already got a set of the Hollen 1.0, but need to try their next generation of sneakers!

They arrived after a bit of a wait, but YESSSSS! LUV LUV LUV THEM! You guys r DA RITE!

Reinforcing what others have said. Ordered trainers almost a month ago, received an email when order was completed stating “trainers will be shipped soon”…4 weeks later, and still nothing. I contacted support, who do reply quickly enough but all they have to say is “wait a bit longer and if they don’t ship soon we can give you a refund”. But it’s a bit of a rubbish response, especially if you ordered the shoes for Christmas.

I remember they had this problem last year over the Christmas period, with people complaining…you’d think they’d learn from their past mistakes.

I’ve had trainers from them before (and they sent the wrong ones that time) but honestly if I hadn’t ordered from them before and this was my first time, I would think this was a scam business.
Overall I think it seems like a good product which is ruined by terrible service.

As previous reviewers have said they don't dispatch items after saying they will be shortly and just string you along with a new date every time you contact them, I think their plan is to be very quick in responding to issues but actually not resolving the issue. I understand they did a sales promotion but just be honest with your customers and say we don't have them in stock or the genuine reason why they aren't being dispatched, I guess I'll get some made up spiel in response to this review. I've had to dispute the transaction as I've given up getting the shoes at this point.

These trainers are truly insane! I have 3 pairs. They are so comfy and are of excellent quality. It’s all I wear. Love the colour options they come in.
Recently I had a delivery issue with my latest order whereby I had to wait a while for delivery and Vincent was a pleasure to deal with. He responded to all my emails straight away and kept me informed every step of the way. He eventually sorted out the issue for me and I received my trainers. I couldn’t be happier. Soho Grit keep doing what you are doing! Love you!!

What a shoe!! Extremely comfortable and the colour way is immense! I will be ordering another pair very soon! Love a bit of Grit with my Soho! 🤩🤩