Soho66 Reviews 

2,174
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and deep knowledge, often describing them as experts who patiently guide users through processes. People appreciate the quick responses and the ability to speak directly with a human, noting that issues are resolved efficiently and courteously. The service itself is frequently described as excellent, reliable, and straightforward, making the overall experience smooth and easy for customers. Many highlight the system's effectiveness and ease of setup, with people consistently satisfied with its performance and the seamless processes for tasks like number porting or phone configuration.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting its excellence, reliability, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional experience with... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful nature... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more

Company replied

Rated 5 out of 5 stars

Everything worked as expected and the process was smooth and easy to follow. The service was straightforward and did exactly what I needed. The only small suggestion would be to improve the websi... See more

Company replied


Company details

  1. Phone and Internet Service
  2. Fax Service
  3. Telecommunications Contractor
  4. Telecommunications Service Provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,174)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Mathew went above and beyond to help me re activate my account after illness.

2 July 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Paul, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Brilliant service

I needed a uk number to be available to me in China and subsequently in the uk. I installed a sip client on my phone. It has all worked perfectly. I did need to contact support at the beginning for a verification. They were brilliant, clearly understood their product.

3 May 2025
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Reply from Soho66

Hi David, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

I've used Soho66 since 2012

I've used Soho66 since 2012, no issues and great support. :-)

1 July 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Colin, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for over 10 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Easy to set up

Easy to set up, prompt response to and resolution of some initial problems encountered. The app works perfectly and precisely meets our requirements

22 April 2025
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Reply from Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

This people are top of the rang

This people are top of the rang. Ypu will not find better else were i am very honest with my reviews and I ba e a lot of 1 star reviews but let me say these guys deserve to at the very top for customer service and just being honest and I respect them a lot, Luke top notch fella extremely good at his job, Mathew both of them as there are 2 Mathew's, and some other names iv missed out but honestly all of them are really polite, respectful, patient, honest, and very professional.

18 June 2025
Unprompted review
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Reply from Soho66

Hi Donald, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Matthew was extremely patient as I had…

Matthew was extremely patient as I had no idea how to set up my phone number after losing the data as I upgraded my phone. Effortlessly easy
Thank you

12 June 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Dale, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Exceptional Service from Matthew

I’ve spoken with Matthew a few times now, and he’s always been incredibly patient, professional, and helpful. He takes the time to explain things clearly and makes the whole process much easier. Excellent service every time!

Temi

11 June 2025
Unprompted review
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Reply from Soho66

Hi Dazzll, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great to do business with

Just wanted to share my exceptional experience with Mathew from Soho66, who provided outstanding service with setting up my VOIP phoneline. From the start, Mathew took the time to understand my concerns and walked me through the entire process with clarity and ease. His guidance in setting up my account, offering a selection of numbers, and configuring the system made everything remarkably straightforward.

I rarely write reviews, but Mathew's professionalism and patience compelled me to share my experience. With years of familiarity with platforms like Teams and Zoom, I was particularly impressed by the superior video streaming quality offered by Soho66—no lag and exceptional clarity, surpassing those other platforms.

Mathew, your expertise and dedication truly make you a valuable asset. Thank you for your exceptional service and for making this experience so seamless and positive. Keep up the fantastic work!

9 June 2025
Unprompted review
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Reply from Soho66

Hi Jamil, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Extremely helpful on first contact

Extremely helpful on first contact. Don't be put off by the slightly old-fashioned looking Web site. These guys have been great for us as we moved away from Skype. They were quick to reply when we first got in contact, and helpful all along the way, despite my own error in porting our business phone number to them. Great prices too. We're delighted we chose them.

7 April 2025
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Reply from Soho66

Hi Steve, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 1 out of 5 stars

Have constant phonecalls with nobody t…

Have consstant phonecalls with nobody t the other end. Phones don't work in the various positions and nobody to help Say they are a host company. Need someone to come and explain and set it up properly

I did however have brilliant help always on the phone every time I rang and sympathetic but without the help I need I'm stuck.

I belie the system is great maybe if set up properly

6 March 2025
Unprompted review
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Reply from Soho66

Hi Hannah,

Thank you for your review.

You've been using our service for 18 months, and during that time, we’ve discussed the same recurring issue on multiple occasions. Each time, our team has thoroughly investigated the matter, and the conclusion remains the same: the issue appears to stem from either your VoIP hardware or your internal network, not our platform.

You’ve reported that the device produces audio at random intervals. We’ve carefully reviewed the call logs and traffic at the reported times, and in every case, there is no evidence of any corresponding calls or activity through our system. Your itemised call logs confirm that no calls are being processed via our network during those periods.

It's also important to note that the device you're using was not supplied by us. Based on the information available, it’s likely that a local setting or programmed feature on the device — such as an alarm, internal prompt or the battery depleting — is triggering the audio you're hearing.

We completely understand that this may be difficult to troubleshoot on your own. However, as we’ve explained previously, we do not provide on-site support, and further phone-based assistance from us won’t be able to resolve a third-party hardware or network configuration issue.

That said, we’re more than happy to liaise directly with your VoIP device supplier if needed to help identify a solution.

We hope you’ll consider revisiting your review. We've dedicated considerable time to investigating this with you and have done everything within our scope to assist. Unfortunately, the root of the issue lies beyond our control.

Kind regards,

SOHO66 Support Team

Rated 5 out of 5 stars

Great Support Service

Support and speed of resolution second to none - Matthew and the team were great at ensuring our issue was rectified quick;y

2 June 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Cheryl, thank you for taking the time to write a review! We are very pleased you were happy with our service and products!

Rated 5 out of 5 stars

Helped me out in a difficult sequence…

Helped me out in a difficult sequence of events after i moved house and changed accounts

2 June 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Chris, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Excellent customer service.

I was able to get all the information that I needed as a potential customer. Any questions were answered immediately. I have been very happy with the service and would have no hesitation in recommending their services.

24 March 2025
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Reply from Soho66

Hi John, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

Mathew was exceptionally helpful and…

Mathew was exceptionally helpful and professional. He supported me with a complex enquiry and approached the situation with kindness, patience, and an open mind. I truly appreciate his effort in resolving the issue—thank you!

23 May 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Helped me port my number

They helped me port my telephone number and were very good about responding to my emails. Thank you.

8 March 2025
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Reply from Soho66

Hi Leigh, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Fantastic support from Matthew

Fantastic support from Matthew, really pleased with the service!

16 May 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Trooli installation

The company provided what they said they would at the time they said and for the price agreed

17 March 2025
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Reply from Soho66

Hi Roger, thank you for taking the time to provide a review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to all of our customers!

Rated 5 out of 5 stars

TOP CLASS and EXCELLENT VALUE for MONEY

Prompt, professional service. User guides clear and easy to follow.
We had specific problem with another 3rd party supplier and the Soho66 team went out of their way (especially Matthew) to resolve the problem.
If only all online suppliers were as efficient and effective as Soho66 - the world will be a better place.

7 May 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Liz, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Best Prices and Best Experience

WOW! It’s rare these days to find a company that genuinely takes the time to help without making you feel like you’re asking too much. Thank you, Matthew, for your kind help setting everything up. It was a seamless experience. Appreciate 100% how much you care about your customers.

14 May 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Syed, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

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