Softplayinabox Reviews 

I honestly can’t recommend SoftPlayInABox enough.

I booked online for my child’s 1st birthday and was a bit nervous because it sounded too good to be true, but the service was incredible.

When delivery was delayed, Charlotte stepped in and went above and beyond in a way I’ve never experienced. She tracked the boxes herself, kept me updated throughout, chased couriers, labelled the parcels as urgent for a very important child’s birthday, and even explored arranging a taxi from the warehouse to get them to us.
Even though the delay was completely out of their control, they extended our hire free of charge, which honestly meant everything. Having the soft play at home for longer meant my daughter could use it every single day. She learned to climb safely, go up and down the steps, climb in and out of the ball pit confidently, and by the end she was doing it all independently, even the slide!

All that extra movement and confidence strengthened her muscles so much that she took her first steps just before the New Year. We now have a climber and a walker, and I truly believe that having that extra time to learn and explore at her own pace thanks to SoftPlayInABox, played a huge role in that milestone.

What really stood out was how much Charlotte genuinely cared. This wasn’t generic customer service it was so thoughtful, personal and kind, Thank you so much to Charlotte and the team, you are amazing!

Absolutely AMAZING! Highly recommend and will be using again and again!

Hired soft play in a box for my son’s 1st birthday party and they did not disappoint! Good communication with DPD for delivery and collection times! Very helpful with the boxes as they’re a little big!
Set it all up for my sons party it was clean and very well packed also came with instructions to pack the soft play back up so it all fit perfectly!
I got the ball pit (also with personalisation) 2 ride on toys, step and slide, crawl through tunnel, the rest of the soft play blocks to build with and the floor mats as well. All of my family and friends children absolutely loved it and most importantly the birthday boy he was in his element! I paid £160 and that was including personalised ball pit (writing on the front) had it for 4 days they collect and pick back up! Very very pleased! Thankyou so so much!! Will be using again!

We hired soft play for our daughter’s 1st birthday party at home. She absolutely loved it and had the best time. It was perfect for keeping the babies entertained and the pastel colours looked so pretty too! It’s great that we had it for a few days before the party so she got to play with it beforehand and get lots of use out of it! Communication was great throughout and the collection and delivery of it was hassle free. It was so easy to assemble and to pack away again! Would definitely recommend and will be using soft play in a box again in the future!

This was the highlight of my kid's party, every child enjoyed the soft play. I can't praise enough the customer service as Charlotte was very hands-on resolving logistics issues. Will definitely hire again in the future.

Excellent experience all round, delivery and pickup was easy, and the soft play was clean, colourful and exactly what we wanted. All the kids loved it at the party and my two really enjoyed having it for an extra day afterwards. All the instructions were clear and the whole experience was seamless. Thank you!

A great experience - the children really loved it and we will be booking again. I struggled to repack all the items into the boxes and mentioned to the company and Charlotte responded very promptly, explaining that they had sent an email with instructions on how to pack, I just hadn't read it! Totally my fault but I will remember for next time!

Wow, what a fantastic service. We hired the bear package for our sons first birthday. It was so easy to book and not much more money than those who only lend out for the day. We had some issues with DPD both delivering and collecting the soft play so Charlotte went above and beyond to make sure it all went smoothly for us and was so friendly the entire time. The equipment was extremely clean and well maintained. The babies absolutely adored it! I would definitely hire again and recommend to anyone.

Ordered this for my granddaughters 1st birthday party. We were drawn to softplayinabox as we had a pastel themed party and we found the pastel set you hire out on a google search and it was just perfect! We were kept informed all the way with DPD with delivery etc, it was going to be delivered 2 days early but would not have worked with storage until our party, but this was easily sorted on the DPD app, and I changed the delivery back to original delivery date with no problem. The kids absolutely loved the set and kept the little ones amused for the whole duration of the party! The price was very reasonable too. Collection is tomorrow and easy as can leave in a safe place if my 1 hour delivery slot isn't convenient. Highly recommend softplayinabox! Thank you for such great service ☺️

So impressed, soft play was brilliant, delivery and collection was simple, and very reasonably priced!

We were so impressed with Soft Play in a Box! After a Google search for suppliers in the area, I was immediately drawn to the website and the whole process from purchase to delivery to pick up was so smooth. We were kept informed on the parcels’ delivery slot and received a message from Soft Play in a Box the day before the parcels were due to be picked up. The soft play package we ordered (the Bright Luxe set) was perfect for what we needed and my little one and his friends loved it! Would definitely recommend to anyone looking for a fab soft play supplier ☺️

Excellent service, got delivered early and pick up was a breeze

I honestly can not fault this company I hired the soft play for my sons 1st birthday we had it for 4 days I couldn’t believe how clean it was and so well packed. delivery and pick up was seamless I will 100% be using again communication was also perfect 10/10

I hired the deluxe soft play package and it did not disappoint! All the kids loved it and it was perfect for my girl’s first birthday party. It’s great value for money considering how much you get and how many days are included in the hire which also meant we could use parts of it at home prior to the party. Delivery was simple, DPD confirmed a time slot, they did deliver a day early which for me wasn’t a problem but for someone else it could be but you can simply change the date in your delivery confirmation email if it’s an issue. Collection couldn’t have been easier, the team messaged me the day before to advise the date and time slot and someone from their team collected. Setting up and packing it again was also very easy. 10/10, would highly recommend!

I booked this soft play for my granddaughters 1st birthday, it was a bit of a panic situation as we had already booked a different soft play company and was let down by them 5 days before the party.
Softplayinabox gave excellent service, booked on the Monday for delivery on the Friday ready for the party on the sat. The boxes albeit big were delivered on the Thursday morning and collected on the Monday afternoon. So extra play time on top. Thank you for coming to our rescue!!

The PERFECT soft play setup!
We hired this for our daughter’s 1st birthday party, and it was a total hit! Both of our children played with it non-stop, and all the guests loved it too at the party. It looks amazing (so aesthetically pleasing 😆), and it truly made the party special.

What sets this company apart is the value for money—you get the equipment for much longer than most other companies offer, which is such a bonus. Plus, assembly was a breeze (if I can manage it, anyone can!).

If you’re considering renting soft play, don’t hesitate—this company is the one to go with! I’ll definitely be ordering from them again in the future :)

Amazing soft play set. Very clean and affordable. Delivery was excellent too, came on Thursday was able to keep it over the weekend for no extra charge. All the kids enjoyed and it made my son’s 1st birthday party really special.

We hired the soft play for our son’s first birthday, it was absolutely perfect and all the children loved it! We were getting quotes from other soft hire places who wanted almost twice as much for 4 hours hire however we had soft play in a box for 4 days! Great value for money and aesthetically pleasing for mum!

I couldn’t recommend soft play in a box more - the items that arrived were really high quality and the children loved playing with them. The ball pit was a HUGE hit! There was also an issue with my order which resulted me in missing a delivery, but the brilliant Charlotte went above and beyond to work with DPD to get my order the same day. Brilliant service and fantastic business, will definitely use again!!

Used softplay in a box for daughters 1st birthday, it was a major success all the kids loved it ( even the slightly older children) was clean sturdy and beautiful colour ! Was delivered a couple days early at no extra cost and picked up as expected too will use again

Amazing concept with great customer service making the whole experience so easy! Will 100% be booking again!