Sofology - Glasgow Reviews 3,083

A very helpful and proactive approach by your staff when we visited the Glasgow Store. The salesperson (Matthew), approached us as we walked in the door. He was extremely helpful and advised us how best to test the wide range of options available, material types, filling types etc. Importantly he was not the least but pushy - it was clearly more important to ensure the right choice, understand options and extras before committing to purchase, especially as we narrowed our selection down to two possible options.
The only observation might be to increase the range of material options ( and colours), as not all materials were available for all models.

Daragh was superb and gave a great service and advised us very well

Will never use this company again less than 9 weeks old sofa £3,500 paid and badly bobbles phone up to be told we will send a technician which they do who advises not a manufacturer default. Spoke to (lack) of customer service who basically state not a default not their problem buy a de bobbler that they will not provide either despite the cost paid for sofa. No advice given at point of sale regarding this type of maintenance required, despite asking sales representatives about sofa maintenance. Raised a complaint to the be told yet again not a default not their problem they don’t have to advise it may bobble and they don’t provide de bobbler and that even their own technicians have to buy their own equipment to sort things like that. Agent tried to state even if it was leather they don’t have to advise it may fade which is nonsense as they can’t wait to sell you extra packages to take care of the leather.

Hannah was extremely helpful! Delighted with our experience.
Thank you.

A thoroughly enjoyable experience. Can only say the customer service from Arlene was first class

First class buying experience from the moment we stepped into the showroom, Leanne was a great ambassador for your company. Thanks for looking after us.

Leanne has been excellent - lovely manner, friendly, helpful clear and answered all our questions! Made us both a cup of tea also - nice touch! Would highly recommend sofology!

Gordon was such a great help today, he explained everything really well and kept us at ease throughout the whole process. Highly recommend.

Leanne was brilliant, really personable and friendly and happy to answer any questions we had. Super knowledgeable and professional, really happy with the service she provided.

Our sales person was very knowledgeable about the product we bought and very down to earth. Top marks all round from us. We'll be back.

Darragh was really great, I showed him a photo of the style of sofa I was looking for and he took me straight to a similar sofa and we bought it.

Excellent service, both in-store and later with installation. The sofa is exactly as expected, very pleased with it.

First time buyer at Sofology, was impressed by knowledge and helpfulness of staff, very pleasant and informative especially Emma, thanks for the help

Visit to Sofology store, London Road, Glasgow was pleasant and helped by store employee Matt who greeted us as we entered shop. After telling him roughly what we were looking for, he gave us good guidance and direction on where to look exactly in the shop for type, styles, availability of suites to suit our needs and requirements. He was helpful, pleasant and informative without being too pushy. A good experience all round.

Very good customer service. Would visit again. Cyril was excellent in the Paisley store.

Great service and lovely staff

The salesman Gordon was great, very informative pleasant with no pressure,he created a pleasant atmosphere 😀

Treated my mum really well and she’s delighted with her new sofa! Great customer service both times we visited the shop and also deliveries guys too.

Managed to get exactly what we were looking for.