Sofology - Farnborough Reviews 

2,948
TrustScore 5 out of 5

4.8

Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB


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Rated 5 out of 5 stars

Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more

Company replied

Rated 5 out of 5 stars

They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better deliv... See more

Company replied

Rated 5 out of 5 stars

Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... See more

Company replied

Rated 5 out of 5 stars

Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,948)

18,643 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

I had a good experience from the Farnborough store. Sakila looked after me, answered all my questions and helped me make an informed decision. Highly recommended!

22 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 4 out of 5 stars

Very attentive

Very attentive , helpful and pleasant staff.
only one small hiccup , when asked to demonstrate a multi item lumbar chair it failed to operate.

21 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you so much for your lovely feedback - we’ll pass this on to the team, they’ll be so pleased! We’re sorry about the chair not behaving itself during the demo, but we really appreciate you flagging it and hope to welcome you back soon!

Rated 5 out of 5 stars

Barry was fab

Barry was fab! Very helpful but also gave us space to wonder. He told us about the clearance section which we ended up getting our sofa set for less then £900 all in!

21 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great range of options

Great range of options, massive deals and perfect customer service!
We went in to buy a sofa and bought two!

21 February 2026
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Reply from Sofology - Farnborough

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. No option to speak to a superior after calling numerous times. They kept my credit note and gave me 7days to use it (where i'd have to be in a store, call their customer support team, which they then issue a ticket for another customer support team member to call me back within 48 hours) basically, i'd have to live in that store or quit my job as i'd have to be back in the store when deciding on a simple footstool! I was told you have to add extra, such as delivery and insurance that i did not want. I was happy to pick up the footstool from the store, while i was there. They don't give you your credit note back, it's simply held, to try to force you to buy quickly and more from them. Will never shop Sofology. I almost did that mistake once.

11 February 2026
Unprompted review
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Reply from Sofology - Farnborough

Hi Senada, please send over your order details and we will take a look at your order.

Rated 5 out of 5 stars

Lovely sofas

We found the sofa that we looked for a while, Shakila was very helpful through financial process, she made it very easy. Highly recommend Sofology - Farnborough store and the team.

14 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Shakila and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Great

Purchasing was great.

21 January 2026
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Reply from Sofology - Farnborough

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Service was excellent very friendly and…

Service was excellent very friendly and helpful gentlemen called Abdul he helped us through out.

15 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you for your review. Another great review for Abdul, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Helpful

Friendly chap

15 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Evan 5*

Evan was very helpful and knowledgeable, we were unsure on the exact layout that we wanted and he was very patient and helpful.
Made the while process very simple, would definitely buy from again.

14 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Evan. Have a great day 😊

Rated 5 out of 5 stars

Highly recommend.

Lots of choice and saleswoman was very helpful and informative. Sofas arrived as expected and all good. We have used Sofology before and have not been disappointed.

5 July 2025
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Reply from Sofology - Farnborough

Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!

Rated 5 out of 5 stars
Sofology - Farnborough logo

Reply from Sofology - Farnborough

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Charlie who served me was very helpful

Charlie who served me was very helpful
Showed me exactly what I wanted and was extremely efficient and explained all I needed to know.
Bought the sofa bed and very happy

10 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you for your review. Another great review for Charlie, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Took the time however no pressure

The gentleman we dealt with put us under no pressure. He explained everything to the right level of detail and we are really pleased that we have a high quality sofa at a reasonable price.

10 February 2026
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Reply from Sofology - Farnborough

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Knowledgeable salesmen

Knowledgeable salesmen, friendly but not pushy. We love our leather recliner. Quick delivery slot. The delivery men were also very friendly.

4 November 2025
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Reply from Sofology - Farnborough

Hi there, I am very pleased to hear that you are enjoying your new furniture and that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback and we hope to see you in the future!

Rated 5 out of 5 stars

Great Service and Experience

We had a great experience at Sofology in Farnborough thanks to Barry. He gave us really helpful advice, and supported us throughout choosing the perfect sofa for our new home. He was friendly, patient and even took the time to make us coffees! Couldn’t have asked for better service—thank you, Barry!

7 February 2026
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Reply from Sofology - Farnborough

Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Charlie made the whole experience…

Charlie made the whole experience really easy. My partner and I have just bought our first house and we were really excited to go sofa shopping, Charlie listened to us, answered all the questions we had in great detail and we felt he was honest with all his answers.
We also spoke to Candance when we first went in to look at sofa’s who was also great. Highly recommended sofology!

7 February 2026
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Reply from Sofology - Farnborough

Thank you for taking the time to leave a 5-star review!😊

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