Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more
Company replied
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more
Company replied
They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better deliv... See more
Company replied
Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... See more
Company replied
Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a good experience from the Farnborough store. Sakila looked after me, answered all my questions and helped me make an informed decision. Highly recommended!

Reply from Sofology - Farnborough
Very attentive , helpful and pleasant staff.
only one small hiccup , when asked to demonstrate a multi item lumbar chair it failed to operate.

Reply from Sofology - Farnborough
Barry was fab! Very helpful but also gave us space to wonder. He told us about the clearance section which we ended up getting our sofa set for less then £900 all in!

Reply from Sofology - Farnborough
Great range of options, massive deals and perfect customer service!
We went in to buy a sofa and bought two!

Reply from Sofology - Farnborough
Worst experience ever. No option to speak to a superior after calling numerous times. They kept my credit note and gave me 7days to use it (where i'd have to be in a store, call their customer support team, which they then issue a ticket for another customer support team member to call me back within 48 hours) basically, i'd have to live in that store or quit my job as i'd have to be back in the store when deciding on a simple footstool! I was told you have to add extra, such as delivery and insurance that i did not want. I was happy to pick up the footstool from the store, while i was there. They don't give you your credit note back, it's simply held, to try to force you to buy quickly and more from them. Will never shop Sofology. I almost did that mistake once.

Reply from Sofology - Farnborough

Reply from Sofology - Farnborough
We found the sofa that we looked for a while, Shakila was very helpful through financial process, she made it very easy. Highly recommend Sofology - Farnborough store and the team.

Reply from Sofology - Farnborough
Really great service from the sales contact in the store

Reply from Sofology - Farnborough
Service was excellent very friendly and helpful gentlemen called Abdul he helped us through out.

Reply from Sofology - Farnborough
Evan was very helpful and knowledgeable, we were unsure on the exact layout that we wanted and he was very patient and helpful.
Made the while process very simple, would definitely buy from again.

Reply from Sofology - Farnborough

Reply from Sofology - Farnborough
Lots of choice and saleswoman was very helpful and informative. Sofas arrived as expected and all good. We have used Sofology before and have not been disappointed.

Reply from Sofology - Farnborough
Charlie who served me was very helpful
Showed me exactly what I wanted and was extremely efficient and explained all I needed to know.
Bought the sofa bed and very happy

Reply from Sofology - Farnborough
The gentleman we dealt with put us under no pressure. He explained everything to the right level of detail and we are really pleased that we have a high quality sofa at a reasonable price.

Reply from Sofology - Farnborough
Knowledgeable salesmen, friendly but not pushy. We love our leather recliner. Quick delivery slot. The delivery men were also very friendly.

Reply from Sofology - Farnborough
We had a great experience at Sofology in Farnborough thanks to Barry. He gave us really helpful advice, and supported us throughout choosing the perfect sofa for our new home. He was friendly, patient and even took the time to make us coffees! Couldn’t have asked for better service—thank you, Barry!

Reply from Sofology - Farnborough
Charlie made the whole experience really easy. My partner and I have just bought our first house and we were really excited to go sofa shopping, Charlie listened to us, answered all the questions we had in great detail and we felt he was honest with all his answers.
We also spoke to Candance when we first went in to look at sofa’s who was also great. Highly recommended sofology!

Reply from Sofology - Farnborough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.