Sofology - Farnborough Reviews 

Very good customer service friendly knowledgeable staff and stood off while we browsed and only came over when we asked

Order was easy but having a 8 to 12 week wait is not ideal.

Excellent shopping experience.
Good range
Helpful staff

It was very good and the assistant realy 10 star, I will recommend

Excellent customer service from Charlie in Farnborough. Store had the best selection of sofas I’ve ever seen. ⭐️⭐️⭐️⭐️⭐️

Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my questions

The salesman Barry, was very helpful, knew his products and helped us make the final. Decision.

Good sales and good delivery even if the delivery charge was £129 the guys were really helpful.

Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase

The selection of the sofa was excellent; however, my experience with the salesperson was less than satisfactory. I perceived a lack of candor, particularly regarding her assertion of not working on commission, which her demeanor contradicted. We explicitly requested a 36-month financing agreement, yet the documentation reflected a 24-month term. Furthermore, cleaning products were added to our order without prior consultation or consent. It is imperative to meticulously review all paperwork before signing to ensure accuracy and alignment with agreed-upon terms.

I purchased an electric recliner sofa from Sofology Farnborough on 9 June, with order number. 4025098-1 it was delivered today (21/06/2026) with no power cables at all. An electric recliner is completely useless without the two power cables it is supposed to come with, so this was already unacceptable. What made the situation worse was the behaviour of the delivery team. My wife was at home during delivery and politely asked for the power cables. Instead of helping, the delivery staff were rude, disrespectful, and showed no manners whatsoever. They upset her and left without giving any explanation or solution. This is not the level of service anyone should receive, especially after paying a premium price.When my wife called Sofology customer service immediately after, the representative refused to even discuss the issue with her simply because the order was under my name. She then hung up the phone abruptly, again showing no professionalism or courtesy. Sofology charged us a lot of money for this sofa, yet: They failed to deliver essential parts (two power cables)Their delivery staff were rude and unprofessional. Their customer service showed no respect or willingness to help. This entire experience has been extremely disappointing. I will never use Sofology Farnborough again, and I strongly advise others to avoid them at all costs. Don’t waste your time, money, or patience on a company that cannot deliver basic customer service or a complete product.

Friendly , helpful staff. So much choice!

They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better delivery.

Excellent service from the time we walked through the door to sofa delivery. Highly recommend

The man I dealt with was absolutely superb and helped me right down to the last detail. It made the whole buying experience a pleasure.

Customer service was outstanding and the sales assistant was extremely helpful and professional. Apologies I cannot think of the young ladies name but she was great

Friendly and knowledgeable staff with no pressured selling. Found sofa within the vast range on show. Detailed explanation of process and delivery.
Overall an excellent visit.

Good quality sofa and non pushy sales people.

We had great customer service from the Farnborough team and we are SO happy with our new sofa. Delivery was so smooth - the team was very helpful. The sofa fits so well in the space and is SO stylish and comfortable!

Everything went smoothly so far looking forward to delivery.