Wonderful customer service with a knowledgeable saleswoman who took time to understand my requirements and and offered me options suited to me. She took time to explain everything and answer all my q... See more
Company replied
Location
Switch locationUnit 1, Horizon Shopping Park, Solartron Road, GU14 7QL Farnborough, GB
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See what reviewers are saying
They competently brought the sofa into our living room, unpacked it and installed it. They were helpful, friendly and made sure the recliners worked before they left. I couldn’t ask for a better deliv... See more
Company replied
Your sales member of staff, Evan Evans, was amazing. He was very professional, Friendly and very patient. We felt supported and not rushed durning our decision making process. This helped us finally... See more
Company replied
Helpful friendly staff (Evan) who knew about the product and the options available. Clear explanation of the damage insurance with no pressure to purchase
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1, Horizon Shopping Park, Solartron Road, GU14 7QL, Farnborough, United Kingdom
4.8
Excellent
3K reviews
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Changing an order
Had trouble altering the colour from my order placed yesterday.
Rang number on email re changing order, after 10 minutes waiting to get through, managed to speak to someone but was told I had to ring the sales team on an 0800 number.
This took another 10 minutes, spoke to a very nice young lady who told me that I have have to ring the original number but press option 3 to get connected to the sales team in the Farnborough store.
Eventually spoke to Abdul who saved the day and altered the colour on my order.
He was lovely and is definitely an asset for the company. If it had not been for him, I would of given this feedback a single star.
Just as an add on, I think charging £129 to have the sofa delivered is very expensive and seems somewhat extreme.
23 March 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to share your experience with us, we really appreciate your detailed feedback. We’re sorry to hear it took a few attempts to get to the right team to amend your order. That’s not the smooth journey we aim to provide, and we understand how frustrating that must have been. We’ll be sure to pass this on internally so we can improve how we direct our customers first time. It’s great to hear that Abdul was able to step in and get everything sorted for you. We’ll make sure your kind words are shared with him. In terms of the delivery charge, our delivery service includes a two-person team who will deliver to your room of choice, unpack and assemble your sofa, and take away all packaging to ensure everything is set up perfectly for you. If you need any assistance, please don't hesitate to get in touch.
Great customer service from Charlie
Great customer service from Charlie. The right amount of support and advice - thank you.
14 March 2026
Reply from Sofology - Farnborough
Hi there, thank you for your review. Another great review for Charlie, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Farnborough
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Always very professional and…
Always very professional and knowledgeable about their products.
14 March 2026
Reply from Sofology - Farnborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Farnborough
Thank you Mr & Mrs Rogers :-)
Had a really lovely and straight…
Had a really lovely and straight forward experience. Charlie was a top lad that gave us a knowledgeable rundown of our options and helped guide us towards a lovely sofa for our first home! Highly recommend.
8 March 2026
Reply from Sofology - Farnborough
Thank you for choosing us to supply your first sofa Dominic!
Reply from Sofology - Farnborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very helpful
Very helpful, very informative lovely sales lady, would definitely go back in the future even though I don't live locally, well worth the trip thank you
8 March 2026
Reply from Sofology - Farnborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Farnborough
Thank you Lee
Great service
Plenty of choice. Staff were friendly but gave us space to look around. Very happy.
7 March 2026
Reply from Sofology - Farnborough
Thank you for choosing Sofology!
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars!
Evan was super helpful
Evan was really helpful! We came into the Farnborough store looking for a beige Mayfair and walked out with 2 grey Cricket style sofas. He used the Fabric care kit and upsold us as we are so impressed!
7 March 2026
Reply from Sofology - Farnborough
Thank you for choosing Sofology!
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Janet :-)
I purchased 2 sofas
I purchased 2 sofas - one refurbished and i ordered a similar new one. I was advised the new will be exactly the same as the old, but I ordered a massagers. When delivered the new did not have the side buttons and it was not working even with the remote. When I complained i was told "as per our return policy we cannot issue a refund or pick the sofa up". Very very bad customer service. very arrogant staff. Will never buy again. Don't use this company.
Update:
The email address you sent is not working, the email bounced back.
5 March 2026
Unprompted review
Reply from Sofology - Farnborough
Hi Prema, please could you send your details over via email to social.media.complaints@sofology.co.uk and we will take a look into this?
First class service
First class product with efficient and great service. I particular Sakila was most helpful and accommodating
2 March 2026
Reply from Sofology - Farnborough
Thank you for awarding us 5 stars Andy
Barry provided great customer service
Barry provided great customer service. He was personable and very patient.
28 February 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Awesome sales consultant
Our sales consultant Charlie at the Farnborough store was really friendly and talked us through our options, listened to our requirements and was very good at explaining the purchase process! Would definitely recommend his service to anyone looking for new sofa/chairs
28 February 2026
Reply from Sofology - Farnborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Farnborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Candace was great very knowledgable and…
Candace was great very knowledgable and represented Sofology well.
25 February 2026
Reply from Sofology - Farnborough
Hi there, thank you for your review. Another great review for Candace, we will make sure to pass this on! Have a nice day.
Thorough without the sales nonsense
Thorough without the sales nonsense. Attentive without being intense.
Thrilled with my purchase.
24 February 2026
Reply from Sofology - Farnborough
Thank you for this great review Emma :-)
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