Sofology - Dundee Reviews 2,322

TrustScore 5 out of 5

4.9

Unit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have already submitted a great review for sofology. The young lady who helped us was fantastic. Very friendly, informative and a friendly face who made us feel relaxed and happy to view the various... See more

Company replied

Rated 5 out of 5 stars

Great place to shop . Staff member introduced himself asked if he could help with anything explained back to look at sofa . Let us get on no pressure sales . When decided to go ahead with order asked... See more

Company replied

Rated 5 out of 5 stars

Good customer service and found what I was looking for. Encouraged to wonder around at my own pace and try different sofas. Ended up buying the first I seen. Salesman was friendly and explained everyt... See more

Company replied

Rated 5 out of 5 stars

Lovely sales staff Rhianna , she explained everything and helped us put everything in the basket as we had not decided. Also followed up with a phone call. Not got the goods yet, but hopefully it w... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Just drove to the Dundee branch from…


Just drove to the Dundee branch from Aberdeen and the welcoming and service we were give was outstanding .
Brian served us and helped us to mae the right choice . Can’t fault him or the service

29 December 2025
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Reply from Sofology - Dundee

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Got exactly what we wanted

Got exactly what we wanted
Without any problems
Kind regards dg

28 December 2025
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Reply from Sofology - Dundee

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

This our 4th time purchasing from the…

This our 4th time purchasing from the Dundee store and they’re always very welcoming and don’t mind our two three year olds running riot in the store while we discuss options

27 December 2025
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Reply from Sofology - Dundee

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service

28 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Products in the style i like and good service

Products in the style i like

26 December 2025
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Reply from Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

The sales person was so kind and…

The sales person was so kind and patient.
Very knowledgeable.
Lovely person.

27 December 2025
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Reply from Sofology - Dundee

Thank you so much for taking the time to share your feedback with us

Rated 5 out of 5 stars

Took his time and explained all…

Took his time and explained all different options and material choices for us and showed us as much choice we could have 👍👍👍

27 December 2025
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Reply from Sofology - Dundee

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Great interaction very friendly

Great interaction very friendly

27 December 2025
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Reply from Sofology - Dundee

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Customer service was amazing staff who…

Customer service was amazing staff who served me is a credit to your company

26 December 2025
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Reply from Sofology - Dundee

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Derek was very helpful

Derek was very helpful, we knew what sofa we wanted but he was great at helping us with the different options available

26 December 2025
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Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Derek was fab

Derek was fab! Not pushy, friendly and great with our 2 year old.
Answered all of our questions professionally.
Had a bit of a laugh with him actually. Made the buying process very easy

26 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Brilliant experience

Brilliant s patience

26 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great service

Great service, good choice of sofas

20 December 2025
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Reply from Sofology - Dundee

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Great experience!

Great store! Derek who dealt with us was fantastic, very knowledgeable and super friendly. Would recommend!

20 December 2025
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Reply from Sofology - Dundee

Amazing review, thank you for taking the time to share!

Rated 5 out of 5 stars

Derek was really helpful with our…

Derek was really helpful with our purchase, talked us through every step,excellent service

20 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Fantastic!!!

Fantastic!!!
That's really all that needs to be said as everything went as expected. The delivery date was sent within a few weeks of purchase . It arrived when I was advised it would. Even the delivery guys were lovely. Great experience all round so thank you to them all.

1 April 2025
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Reply from Sofology - Dundee

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Cameron was honest and very polite

Cameron was honest and very polite, good customer service

15 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great service

Salesman was very informative, gave us all the information we needed and discussed the care kit for our sofa to get the best from it.
The team let us look around after a first greeting and were close by when we needed some questions answered. We didn’t feel hassled and felt they were there but not in top of us. Which was great.
Our salesman’s first name has gone out my head but his last name was McDougal. He was great, made us at ease and talked through every step with us. Great service from start to finish.

14 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Friendly salesman

Friendly salesman. Listened carefully to what we were looking for, then pointed us in the right direction.

14 December 2025
Sofology - Dundee logo

Reply from Sofology - Dundee

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

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