Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy an... See more
Company replied
Location
Switch locationUnit 4a, Kingsway West Retail Park, DD3 8RX Dundee, GB
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Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc i... See more
Company replied
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
Company replied
Firstly the positives, very helpful sales staff, nice products. The downside the delivery people won’t put on shoe covers and if you don’t let them bring their outdoor footwear on to your carpets they... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Kingsway West Retail Park, DD3 8RX, Dundee, United Kingdom
4.9
Excellent
2K reviews
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Very Helpful
11 September 2026
Reply from Sofology - Dundee
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Brian was very friendly knowledgeable…
Brian was very friendly knowledgeable and helpful with my choice of furniture.
12 September 2026
Reply from Sofology - Dundee
Hi there, thank you for your review. Another great review for Brian, we will make sure to pass this on! Have a nice day.
Excellent service
Excellent service. No pushy sales pitches. Made you feel relaxed and comfortable and gave you space.
Fab sales team
7 September 2026
Reply from Sofology - Dundee
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Salesperson explained everything in…
Salesperson explained everything in detail. He helped us choose in relation to our measurement of our lounge and what we were looking for. He was very approachable and made our experience very easy and fun.
5 September 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Easy from start to finish the assistant…
Easy from start to finish the assistant explained options
29 August 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Great interaction with staff who were…
Great interaction with staff who were not too pushy which I love.
Nice product range.
2 September 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Dundee
Thank you Nick
Reply from Sofology - Dundee
Thank you for awarding us 4 stars Leslie :-)
No hard sell. Staff are great
No hard sell but very knowledgeable staff. I was in a couple of times before I made my decision and all staff were so helpful.
Cameron helped me while I made my decision and took me through the sales process.
So far, very impressed
3 September 2026
Reply from Sofology - Dundee
Hi there, thank you for your review. Another great review for Cameron, we will make sure to pass this on! Have a nice day.
Friendly and welcoming would recommend…
Friendly and welcoming would recommend the customer service. Looking forward to receiving sofas.
22 August 2026
Reply from Sofology - Dundee
Thank you for this great review Audrey!
Softer approach
The sales people used a softer approach, no chasing clients around the showroom. Acknowledged, left to browse then opened up conversation after we had time to look at everything on display.
22 August 2026
Reply from Sofology - Dundee
Thank you for choosing Sofology Elaine!
Let me browse without harassment
Let me browse without harassment. I was able to make a choice before returning to order . Not received my sofas yet. But up to now all good
17 August 2026
Reply from Sofology - Dundee
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Your sales person was very polite and…
Your sales person was very polite and put myself and my daughter in law at ease right away. Answered all questions with no hesitations and allayed any unsurities we may of had. Relayed the costs etc in a way that was easy for me to understand and insisted that if I had any further questions to return to the shop and he would look after me no problem.
14 August 2026
Reply from Sofology - Dundee
We are so pleased to hear that your visit to the store was a positive oe. Thank you for choosing Sofology!
The staff were so helpful and…
The staff were so helpful and knowledgeable i could not fault them with anything
12 August 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
good helpful staff
good helpful staff, talked us through diffeent options, and allowed us to wander round the store and make our own choice.
11 August 2026
Reply from Sofology - Dundee
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service very helpful with…
Great service very helpful with relevant information that I needed
8 August 2026
Reply from Sofology - Dundee
Thanks for this fabulous review. We appreciate you sharing it with others!
It was a very pleasant experience…
It was a very pleasant experience Sofology Dundee
The service was very good and informative.
31 July 2026
Reply from Sofology - Dundee
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Good selection and excellent customer…
Good selection and excellent customer service advisor.
5 August 2026
Reply from Sofology - Dundee
Hi there, thank you for taking the time to leave a 5-star review!😊
Bad service in regards to purchasing a…
Bad service in regards to purchasing a item of furniture to pay in fool and to change mind 30 minutes later and find how very difficult and frustrating to receive money back
12 July 2026
Reply from Sofology - Dundee
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
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