Sofology - Cardiff Reviews 2,393

Ordered the 2.5 Allure sofa in store which was a huge mistake as no option to change your mind or a cooling off period.Had I purchased it online I could of sent it back for a full refund within 28 days if i wasn't happy. The sofa is extremely uncomfortable and not worthy of the £2000 price tag!
I fully regret this purchase and cannot recommend sofology as a result.My advise would be to go elsewhere with an option to change your mind or order online,do not purchase in-store as I did.

Our customer service advisor Leigh was excellent. He explained everything and did not rush us into making any snap decisions. Excellent.

Reasonable but could be better.
Staff at the Cardiff store were helpful.
The sofa was delivered at the time agreed. However, when I tried to clean underneath it a couple of weeks later, I discovered one of the legs was not screwed in properly, it kinda fell off when I moved the sofa, so I had to screw it back on.
Also I never received the cleaning kit I paid for with the sofa and when I went to the store to ask them about it, I was told I had to ring a number and request it.

Very helpful and knowledgeable staff. Spoke through all our options and gave us plenty of time to browse. Excellent experience and would recommend! Thank you!

Fantastic service by Jay the salesman is Cardiff. Nothing was too much trouble and made our whole experience easy. Highly recommend.

Staff - knowledgeable, respectful, professional
Stock - wide range of each collection available, particularly impressed by the range of samples available at each product

Very relaxed atmosphere in showroom, (Cardiff) ,staff very informative without following
you around and putting you under pressure. Offered coffee whilst looking around and excellent range of suites.
On deciding to purchase salesman ( Leigh) was very thorough, easy to talk to and very knowledgeable. Made the purchasing process very easy.

very polite and helpful
helped with costing to
left to shop peace fully cofde was nice touch to

Excellent choice of sofas. Previously purchased a sofa here and still very happy. Quality really good. Jake our assistant was friendly, informative and generally so easy to deal with. A credit to the store!!! 👍

We were in the process of moving home,so we had gone to Sofology Cardiff a few times.Every time we went we were helped by the sales team in a very professional,helpful and friendly approach.We were also informed of the launch of their latest sofas so we waited a few days when now moved in to our home we could order.Lee was there to help and guide us with his understanding of interior design too.He was very patient,professional and even stayed longer to help us decide.Obviously we haven’t received the sofa but the sales experience can not be faulted.There are so many beautiful modern styles to choose from ,we highly recommend .

Josh was very informative and polite and he explained all the information in a thorough manner

Loads of suite’s to choose from with very helpful and knowledgable staff and not being pressurised whilst looking.

Philip was amazing.

Only called in for a look, but the staff were great and really helpfull, everything was well explained and ended up buying a new sofa. Well done guys brilliant

Excellent store, well designed and spotlessly clean. Very welcoming staff. Nothing too much trouble. Our sales person was Phil who was fantastic. Kind, helpful and knew his job inside out. I would give him 5 stars!!!!

a good experience

Beautiful showroom, the young lady who dealt with us was friendly, polite and very helpful

Great service, friendly and informative staff.

So much choice! Such great quality! We found the staff friendly, knowledgeable about their products and really helpful in our decision making. Pamela and Aggy were lovely! Now waiting to take delivery of our purchase and super excited :)

Leigh was very helpful. Very efficient and very friendly. Nothing was too much trouble for him when I asked him to show the different styles of mattresses. I can't wait for my lovely new sofa bed to arrive.