Sofatime Reviews 

380
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being knowledgeable, patient, and friendly, offering helpful guidance without pressure. People appreciate the excellent customer service and personalized approach, making the shopping experience easy and stress-free. Many consumers are thrilled with their purchases, including sofas, beds, and mattresses, often noting the high quality. However, some customers also noted poor customer service, mentioning unresponsiveness, lack of communication, and difficulties in resolving issues. A few other people also felt that products arrived faulty or were misrepresented, with issues like damaged parts or loose components.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often highlighting the comfort and aesthetic appeal of items... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and knowledge... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an excellent experience buying our new sofa and recliner. Emma was knowledgeable, patient, and never pushy. They took the time to explain all the options, answered our questions, and made sure... See more

Rated 5 out of 5 stars

Went into Dreams/Sofatime in Coleraine looking for a new bed and mattress advice. The choice was somewhat bewildering. I needn't have worried. Melissa was on hands to assess my needs and ans... See more

Rated 5 out of 5 stars

We were recently in the Derry store where Dan helped us pick a corner sofa to suit our space. We were struggling to find a comfortable sofa we both loved especially with the tight dimensions we were w... See more

Rated 5 out of 5 stars

Fantastic experience ordering our new sofa. Tanya at the Newtownabbey store talked us through different options, not only for the sofa itself but payment and interest free options. She was very friend... See more


Company details

  1. Sofa Store

Written by the company

Established in Belfast in 2012, Sofatime is a family-owned business which has rapidly grown to become Ireland’s leading sofa retailer. Now with 8 stores across the island of Ireland, we are proud to offer a wide range of stylish and affordable sofas, meticulously designed to suit various tastes and preferences. Our sofas are made to withstand the test of time and with that in mind, we are proud to offer a 15 year guarantee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(380)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and knowledgeable

Lee welcomed us in and was very pleasant. He took us around the store, was friendly, and got us sorted quickly. What we thought was just going to be a quick browse turned into a really nice shopping experience. They had a machine that matched us to a number of beds and Lee was able to use it to get us to the perfect one.

20 July 2025
Unprompted review
Rated 5 out of 5 stars

Edward was fantastic

Edward was fantastic, introduced himself and offered us tea or coffee on arrival, then gave us space to browse and made the buying process very easy.

A real credit to your team.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Cathy was fabulous

Cathy was fabulous, so helpful and pleasant to talk to.
Knew her stuff and cared about what she was talking about.
Not pushy and very respectful and patient with my questions.

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We were unsure of what mattress to get when we popped into dreams so we dropped by a couple times and Edward (Bangor N.I branch) was always a friendly face ready to greet us. He helped make the process so much easier with his recommendations and we can’t thank him enough! Ended up buying 3 mattresses and 2 bed frames and couldn’t be more pleased.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been on a look out for a sofa &…

I have been on a look out for a sofa & Edward from the Bangor (Northern Ireland) store was so helpful! He was an absolute pleasure to speak with & he made me feel so good about the purchase I was making!
I wanted to bring my mum into the store for her opinion & she equally loved the Lila corner as much as I did. My mum ended up purchasing a bed from Edward - he’s a very good sales man!
I’m excited to get set up in my new home & my new sofa will be a great addition. Thank you so much!!

3 July 2025
Unprompted review

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