Soccer Wearhouse Reviews 

98
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting items often look great, are exactly as described, and arrive well-packed. Many also experienced quick delivery times, with some orders shipping instantly or arriving earlier than expected, appreciating the straightforward ordering process. However, some customers noted significant delivery issues, with orders taking a long time or not arriving. Many were dissatisfied with customer service, citing poor communication, unanswered calls, and a lack of product support. Additionally, some reviewers received incorrect or defective items, or found the material quality to be poor.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many consumers express dissatisfaction... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping, quick... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over long wait... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the good quality of jerseys,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The item took a long time to ship compared to other online marketplaces, but once shipped it arrived quickly. The AI customer service interface is lacking and could be improved as well.

Rated 3 out of 5 stars

The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwil... See more

Rated 3 out of 5 stars

Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. The... See more

Company replied

Rated 2 out of 5 stars

Wrong name on shirt, long time to deliver and then when I complained I was told they dont have any shirts with this particular player!! I think the shirt sent to me was deliberately wrong, hoping I wo... See more

Company replied


Company details

  1. Soccer Store
  2. Activewear Store
  3. Clothing Store
  4. Sporting Goods Store
  5. Sportswear Store

Written by the company

Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.


Contact info

3.2

Average

TrustScore 3 out of 5

98 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.2

All reviews

(98)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

I order a soccer Jersey and I received…

I order a soccer Jersey and I received my order within a few weeks. It was a personalized Soccer Jersey. They did a great job with the letters.. Their Customer Service was great. Would I Order from this store again definitely yes. I hope that my next Order would be the same Service. I would like to Order a few Soccer Balls to donate in the future……..thank u.

17 May 2026
Unprompted review
Rated 2 out of 5 stars

AWFUL Customer Service

I placed an order that I had to cancel due to ordering the wrong size. I emailed them within 10 minutes of placing the order. I also called their customer service number but this is a prerecorded message with no way to leave a message. I tried for TWO WEEKS to contact the company. They continued to ship the item to me. There were no directions in the packaging nor in the purchase email about how to return the item. It was only after I complained to Shopify that someone contacted me.
They agreed to refund the cost of the shoe but not the tax that I paid for it. They questioned whether I had tried to contact them so I sent them screenshots of my emails to them and call logs.
Their customer service is AWFUL. And in comparison to other online sellers, they are much more expensive. For that reason alone, they should provide much better service.
I would NOT recommend purchasing from them at all.

18 April 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a jersey from Soccer…

I ordered a jersey from Soccer Wearhouse, and they accidentally left off the sponsor logo. I reached out to customer service, and they handled it really well. They were polite, responsive, and gave me clear options on how they could fix the issue, which I appreciated.

Mistakes happen, but their customer service made a big difference. They were professional and easy to work with throughout the process. I’d definitely buy from them again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Pure class

I have ordered a few times here and the experience has always been great. This last time I had my order in hand within 3 days of placing the order.

I will also say that the owner is pure class. I lost dozens of jerseys in a house fire and he helped replace a couple for me. He’s also helped students I work with to get them soccer gear that their families couldn’t afford. I will always make SW my first stop for soccer purchases.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

Great prices. I had never heard of this company so I was a bit skeptical but I needed ordering a pair of boots and they were great. I will be ordering more pairs for sure.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

The website had the cleats that my son…

The website had the cleats that my son was looking for at a reasonable price. He was able to get the size he needed. The shipping took longer than expected, but the cleats are the correct ones, good quality, and has them in time for his season.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I have no complaints

I have no complaints! Customer service responded very quickly and fixed the shipping address before the product had been shipped. Shipping was fast. Loved the product! Would recommend!

2 March 2026
Unprompted review
Rated 3 out of 5 stars

Experience

The transaction was quick. Shipping wasn’t great but it was okay. I gave you a 3 because this was the first time ever seeing in bold all responsibility sentence. That left me unsure and company unwilling to be behind the product. As for the product itself it looked great but I will come back for another product review in due time.
As for doing another purchase. Maybe, I would come back but that one sentence again left me uneasy.

16 February 2026
Unprompted review

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