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SocalReviews 

1,960
•
TrustScore 4.5 out of 5

4.7

Grill Store
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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, with many items arriving the next day or within 24-48 hours. The pricing is frequently highlighted as competitive and excellent, offering good value for money. Reviewers also appreciate the overall excellent service and smooth process from ordering to delivery. However, some people experienced issues with receiving the wrong item or found the ordering process a little clunky. There were also instances where product packaging was excessive or arrived wet, though the product itself remained intact. A few other people also felt that communication regarding delivery notifications could be improved.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Customers had ambiguous experiences with product, with some praising quick delivery and finding hard-to-get... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the online ordering process easy and the... See more

Price

Consumers find price to be positive, with many reviewers impressed by the competitive pricing. Customers... See more

Service

People report positive experiences with service, with many customers describing it as excellent and all-round... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought from before multiple times, and shipping was fast, but now they have sent me the wrong item. Tried emailing and calling, but no one is picking up. Let's see how this gets resolved.... Will... See more

Company replied

Rated 5 out of 5 stars

Ordered from Socal on two occasions now for some Yeti products (including a new, popular release). The customer service I’ve received has been top notch! Delivery is also extremely quick and reliable... See more

Rated 5 out of 5 stars

Had difficulty with my PayPal so called up to enquire about a yeti cooler. The guy on the phone was super helpful 10/10 customer service. Delivery arrived in less than 24 hours! Highly recommend and... See more

Rated 5 out of 5 stars

Parcel came quickly (2 days), in great condition and I didn't have any issues with their website. Allowed me to buy an item for my partner that I struggled to find anywhere else online. All round good... See more

Company details

  1. Grill Store
  2. Garden Furniture Shop
  3. Gas Shop
  4. Outdoor Furniture Store

Written by the company

We are the UK's leading supplier of Calor gas and Barbecue equipment. From our a large appliance showroom here in Southampton we pride ourselves on our in depth product knowledge and great customer service. Free local delivery is always available using our own fleet of vehicles and we can deliver further afield using a number of delivery options.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,960)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly rated, must visit!

Mecca for the outside cook!

If you are lucky enough to live near this place or even have to take a trip - do it! Is a day out in itself. The staff are particularly great namely Will, Charles and Andy who are always happy to help. If you enjoy outdoor cooking then this is where it’s at, loads of interesting new product, highly knowledgeable and friendly staff.

I’ve invested in both Green Egg and Gozney here and have never questioned it once. Be warned though, enter here at risk of your wallet (it’s that good!)

Also keep an eye out for their amazing events, raffles and so much more!

Thanks guys!

26 February 2024
Unprompted review
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Reply from Socal

Haha, thanks for the feedback, look forward to seeing you again soon,

Rated 4 out of 5 stars

£70 for a refill!!

Easy to order but a little slower than our old supplier to deliver. An eye watering amount for a refill @ £70 (not unique to Socal). I’d love to see the breakdown on this I can get the same bottle anywhere in Spain for £13. #ripoffbritain

22 January 2024
Socal logo

Reply from Socal

Thanks for the feedback, delivery is usually next day but we can often deliver the same day just let us know in the comments box.

Sadly the price is set by Calor and as such is pretty much out of our control. The Spanish system is very different to ours, pricing is state controlled due to their lack of natural gas.

Thanks once again.

Socal Team

Rated 5 out of 5 stars

New BBQ and accessories

Absolutely superb from start to finish. If you are looking for a BBQ then definitely check out Socal. Very knowledgeable, helpful and friendly. Very good selection, pricing and delivery. We are delighted and would certainly highly recommend Socal.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a 47kg gas bottle refill and was very impressed when it was delivered less than 24 hours later. The delivery driver was friendly and helpful. Excellent service, thank you.

9 January 2024

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