The misunderstanding was resolved quickly and professionally by the agent Michael. He was very helpful and sympathetic understanding all I said and asked for. I will be happy if I speak again with h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The information on fixed tariffs was easy to locate and gave all the information on the tariffs offered in an easy, understandable way for comparison. So Energy also did not co-erce me into having a... See more
Company replied
I have been with So Energy for my dual fuel supply and overall I’m very happy with the service. Their prices are competitive, billing is clear, and customer service has been helpful whenever I neede... See more
Company replied
I’ve been with So Energy for a few years and they are the best energy company I’ve used. Their customer service team are really helpful and always respond quickly. The pricing is competitive and their... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
29K reviews
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Was easy to do but was quoted 99 and…
Was easy to do but was quoted 99 and when I accepted it went to 101 but only a small difference so that’s ok
27 May 2026
Reply from So Energy
Hi Susan ,
We appreciate your feedback and are glad the process was easy for you. We're looking into the slight price discrepancy.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
The company is doing well but sometimes…
The company is doing well but sometimes the bill says something but the money is deducted otherwise, recently my bill showed £92 pound but they took from account £117. Still will recommend so energy to my friends.
5 June 2025
Reply from So Energy
Hi Akbari,
Thank you for leaving us a Trustpilot review. We are sorry to hear if you have had a negative experience.
I can confirm I am currently reviewing your concerns and will email you with an update as soon as possible.
In the meantime if you have any further questions please do not hesitate to reach out.
Kind regards
Max
So Energy Team
Reply from So Energy
Hi Billy,
We appreciate your positive feedback! We're glad our prompt response resolved your concern. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Does what I need for now...
I've not had any problems with So Energy, however, the standing charge could be lower. I have stayed because it is currently the best price for what I need and convenient.
27 May 2026
Reply from So Energy
Hello Chantell,
Thank you for leaving us a review. We appreciate your feedback and are glad to hear you've had no problems. We understand your point about standing charges and continually review our pricing to offer competitive rates.
If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Reply from So Energy
Hi Lynda,
We appreciate your positive feedback! We're glad our prompt response resolved your concern. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Prompt response
we appreciated your prompt response to the problem which originally caused us concern.
3 June 2026
Reply from So Energy
Hi Lynda,
We appreciate your positive feedback! We're glad our prompt response resolved your concern. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
SO far SO good 👍🏻
Locating and comparing tariffs on the app is user friendly .I can clearly see all prices ,making it easy to also compare with other energy suppliers.Making my choices entirely informed and independent.
2 June 2026
Reply from So Energy
Hi Debbie Smith,
We appreciate your 4-star review! We are glad to hear our app helps you easily compare tariffs and make informed choices. Your feedback is valuable to us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Achieved what we needed
26 May 2026
Reply from So Energy
Hi Edwina,
We're glad we met your needs.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
I found the ‘chat’ line very difficult…
I found the ‘chat’ line very difficult to use as it kept freezing.
A representative did notice this and followed up with an email although he didn’t then follow up on my response.
I then had to make a phone call to resolve my issue.
All very confusing.
2 June 2026
Reply from So Energy
Hi Diane,
Thank you for taking the time to share your feedback. It was a pleasure speaking with you when we spoke over the phone.
Thank you as well for accepting my call earlier. As discussed, I have followed up with an email and can confirm that the issue you raised has now been resolved.
We appreciate you highlighting your experience with our webchat service. Feedback such as yours helps us identify areas where we can improve our customer journey and communication processes.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Thank you again for your time, and we wish you all the best.
Best regards,
Pat
So Energy Team
Absolutely shocking price hikes… no…
Absolutely shocking price hikes… no wonder the country is broken and pensioners are struggling with heating bills.
26 May 2026
Reply from So Energy
Hello Daniel,
Thank you for leaving us a review. We completely understand the concerns around rising costs, especially at a time when many people are already feeling the pressure of higher living and heating expenses.
Please be assured that any adjustments to our pricing are never made lightly. We continually review our costs to ensure we can maintain the quality and reliability of our services, but we recognise how challenging this can be for our customers.
I have sent you an email with the details of your query. Please respond to the email so that we can move towards a suitable resolution.
Kind regards
Duncan
So Energy team
Reply from So Energy
Hi Hasnain Baig,
We appreciate your positive feedback. We are glad you had a great experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Monthly payments and bills and refunded…
Monthly payments and bills and refunded credit within two days into my account when requested. Notified me of best and all options available for renewal also stating that other companies may be cheaper! Needless to say I stayed with So Energy with new plan! Easy to talk to with online chat, customer service is 5 star 🌟.
Monthly readings sent by yourself and so easy to do with monthly bills with in days which allows you to know exactly how out much in credit or debt your account is!
26 May 2026
Reply from So Energy
Hi Aileen,
We are so pleased to hear about your positive experience with us! It is wonderful to know that our monthly payment options, quick refunds, and clear renewal information have been helpful. We truly appreciate your kind words about our customer service and the ease of managing your account. Thank you for choosing to stay with us!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Reply from So Energy
Hi Mr Noel Taylor,
We're so glad we could help. Thank you for your kind words.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Taking the stress out of a difficult problem.The person at the end of the phone made…
The person at the end of the phone made a complicated problem get resolved with the minimum of hassle.
26 May 2026
Reply from So Energy
Hi Keith Stuttle,
We're happy to hear we could resolve your problem with minimal hassle. We appreciate your kind words and positive feedback!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Easy to renew on the website.
2 June 2026
Reply from So Energy
Hi Stephen,
We are glad our website made renewal easy for you. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Being kept informed regarding tariffs
Being kept informed regarding tariffs. Also easy to do the paperwork on your website.
2 June 2026
Reply from So Energy
Hi Yvonne Dunne,
We appreciate your positive feedback! We're glad you find our tariff information helpful and our website easy for paperwork.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Electric tariff
I changed my electric tariff it was so easy I had it changed in no longer than three minutes
2 June 2026
Reply from So Energy
Hi Allan,
We're so glad to hear your tariff change was quick and easy! Thank you for sharing your positive experience with us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Reply from So Energy
Hi Jane,
We appreciate your 5-star review! We are glad you had a positive experience.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Customer service was great
26 May 2026
Reply from So Energy
Hi Mike,
We are delighted you had a great experience with our customer service team. Thank you for your kind words!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Reply from So Energy
Hi Musarrat Ali,
We appreciate your feedback. We understand your concerns about pricing.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
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