The misunderstanding was resolved quickly and professionally by the agent Michael. He was very helpful and sympathetic understanding all I said and asked for. I will be happy if I speak again with h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The information on fixed tariffs was easy to locate and gave all the information on the tariffs offered in an easy, understandable way for comparison. So Energy also did not co-erce me into having a... See more
Company replied
I have been with So Energy for my dual fuel supply and overall I’m very happy with the service. Their prices are competitive, billing is clear, and customer service has been helpful whenever I neede... See more
Company replied
I’ve been with So Energy for a few years and they are the best energy company I’ve used. Their customer service team are really helpful and always respond quickly. The pricing is competitive and their... See more
Company replied
Company details
- Electric Utility Company
- Energy Supplier
- Fuel Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
Contact info
Studio 2, Power Road Studios, 114 Power Road, W4 5PY, London, United Kingdom
- 0330 111 5050
- help@so.energy
- so.energy
4.5
Excellent
29K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I made a complaint which wasn’t…
I made a complaint which wasn’t resolved. Ive now had an email thanking me for renewing my contract!
2 June 2026
Reply from So Energy
Hi Fran,
Thank you for taking the time to leave your review and share your experience.
I have reviewed your account and can confirm that your case remains open and is currently being handled. The matter has been liaised with our Payments Team, who are working directly on the case and investigating the concerns you have raised.
The email regarding your contract renewal was an automated communication and was not intended to replace or conclude the complaint process. We understand how receiving this message while your complaint remains ongoing may have caused confusion.
Please be assured that we will continue to monitor your case and provide updates as soon as we receive further information from the Payments Team.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Thank you for being so patient while we work towards a resolution.
Best regards,
Pat
So Energy Team
Really good online communication and competitive prices
I’ve been with SoEnergy for about 8 years. I periodically check out other providers and SoEnergy are always competitive if not always the cheapest. I stay with them because they are easy to communicate with and always responsive. This is important to me as so many companies have poor online communications.
I have just signed up to a 2 year fixed rate deal. I normally go for 1 year only but these have proved to offer good value so I am trusting So Energy with a 2 year commitment.
3 June 2026
Reply from So Energy
Hi R Hannigan,
We truly appreciate you sharing your positive experience and loyalty over the past eight years. We are delighted to know our communication and responsiveness meet your expectations, and we value your trust in our new 2-year fixed rate deal. Thank you for your continued support.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Thank you to Myrihame
Thank you to Myrihame for the great customer service when helping me with an issue.
3 June 2026
Reply from So Energy
Hi Mark adams,
We appreciate your positive feedback! We're glad our response was fast and informative.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Very easy to renew
15 May 2026
Reply from So Energy
Hi Yvonne,
We are delighted to hear that you found the renewal process straightforward. We appreciate your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Various options given.
Various options given.
Clear figures of different tariffs to consider.
3 June 2026
Reply from So Energy
Hi John Hickman,
We are glad our options and clear tariff figures were helpful. Thank you for your feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Thus is not an easy site to reply to
Thus is not an easy site to reply to. I've always been happy with you
27 May 2026
Reply from So Energy
Hello Cora,
Thank you for leaving us a review. We appreciate your feedback and are sorry for any difficulty you experienced. We are always working to improve our site.
If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Solar panels
I had solar panels , batteries and a car charger installed through SO energy. The communication throughout the process was excellent and dates met as promised. The installers were great and the electrician was polite, thorough and tidy. He went above and beyond with his part of the process. I would highly recommend this company.
1 June 2026
Unprompted review
Reply from So Energy
Hi John Mortimer,
We truly appreciate your 5-star review! We're delighted to hear about your excellent experience with the solar panels, batteries, and car charger installation. It's wonderful that our team's communication and the professionalism of our installers exceeded your expectations. Thank you for your high recommendation.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Had a battery install done through…
Had a battery install done through SoEnergy. Pleasant experience and very happy with the end product. 0% finance for 3 years and a price that was impossible to beat.
Watkins electrical, who fitted the batteries were a great set of lads who made sure everything was how I wanted.
3 June 2026
Unprompted review
Reply from So Energy
Hi Gary Nev,
We are so pleased to hear you had such a positive experience with your battery installation and our finance options. It's wonderful to know our team provided excellent service. Thank you for your kind words!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
It was so easy to renew and everything…
It was so easy to renew and everything went so smooth and done and completed in 2 minutes
3 June 2026
Reply from So Energy
Hi Alexandra,
We're so happy to hear your renewal was easy and smooth! We appreciate your positive feedback.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
They understood the issue I had and…
They understood the issue I had and responded quickly and efficiently
3 June 2026
Reply from So Energy
Hi Brian,
We appreciate your positive feedback! We're happy to hear we understood your issue and responded quickly and efficiently.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Being able to talk to someone was much…
Being able to talk to someone was much easier for me to understand new tariff .he was very helpful explaining it all and put my mind at ease
3 June 2026
Reply from So Energy
Hi Jean,
We appreciate your five-star review! We're happy to hear that speaking with us helped you understand the new tariff and put your mind at ease. We're glad we could assist you.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Reply from So Energy
Hi S Head,
We're so glad to hear about your positive experience with our efficient engineer and prompt service. Thank you for your kind words!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Praise for So Energy .
I’ve nothing but praise for SO Energy since being a customer and wholeheartedly recommend them.
27 May 2026
Reply from So Energy
Hi Dave,
We truly appreciate your positive feedback and recommendation. We are so happy to know you've had such a great experience with us.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Excellent onboarding experience and great fixed rates!
I just moved home and decided to sign up with So Energy. The customer service advisor I spoke to was lovely, incredibly helpful, and took the time to explain everything clearly which made the move completely stress free. To top it off, they managed to lock me into a 2 year fixed tariff at a really competitive price, giving me peace of mind about my energy bills. Highly recommend their smooth service and great value!
27 May 2026
Reply from So Energy
Hi Katy,
We are so pleased to hear about your positive experience with us during your home move. It's wonderful that our customer service advisor was able to make your transition stress-free and secure a competitive fixed tariff for you. We appreciate you recommending our smooth service and great value!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Was easy to do but was quoted 99 and…
Was easy to do but was quoted 99 and when I accepted it went to 101 but only a small difference so that’s ok
27 May 2026
Reply from So Energy
Hi Susan ,
We appreciate your feedback and are glad the process was easy for you. We're looking into the slight price discrepancy.
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
The company is doing well but sometimes…
The company is doing well but sometimes the bill says something but the money is deducted otherwise, recently my bill showed £92 pound but they took from account £117. Still will recommend so energy to my friends.
5 June 2025
Reply from So Energy
Hi Akbari,
Thank you for leaving us a Trustpilot review. We are sorry to hear if you have had a negative experience.
I can confirm I am currently reviewing your concerns and will email you with an update as soon as possible.
In the meantime if you have any further questions please do not hesitate to reach out.
Kind regards
Max
So Energy Team
Reply from So Energy
Hi Billy,
We appreciate your positive feedback! We're glad our prompt response resolved your concern. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
Does what I need for now...
I've not had any problems with So Energy, however, the standing charge could be lower. I have stayed because it is currently the best price for what I need and convenient.
27 May 2026
Reply from So Energy
Hello Chantell,
Thank you for leaving us a review. We appreciate your feedback and are glad to hear you've had no problems. We understand your point about standing charges and continually review our pricing to offer competitive rates.
If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home
Kind regards
Duncan
So Energy team
Reply from So Energy
Hi Lynda,
We appreciate your positive feedback! We're glad our prompt response resolved your concern. We are always here to help!
We're always here to help! If you require any further assistance, please don't hesitate to get in touch through any of our support channels: https://www.so.energy/support/home.
Best regards,
Max
So Energy Team
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