They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more
Company replied
shipping fees are higher with this company but it’s worth it when my package arrives in two days instead of 10-30 days like other companies that claim items will arrive to USA in 3-5 days but never do... See more
Company replied
Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more
Company replied
Company details
About SnusMe.io
Written by the company
SnusMe.io is the current global SnusMe store, operated by Setas Group AB in Lidköping, Sweden. We specialise in tobacco-free nicotine pouches for adult customers and offer more than 600 products across a wide range of brands, strengths, flavours, and formats.
Customers can browse by brand, flavour, strength, and pouch type, with international shipping available to eligible countries. Orders are normally dispatched within 24 hours using express carriers such as FedEx and UPS, although delivery times may vary depending on destination, customs processing, and local regulations.
SnusMe.io replaces our previous snusme.com store as our international platform. We are currently merging the old snusme.com Trustpilot profile into this new SnusMe.io profile so that customers can find the correct and up-to-date place to review us.
For support, order questions, or tracking help, contact us at support@snusme.io.
SnusMe.io is intended only for adults of legal nicotine age.
Contact info
Box 612, 53116, Lidkoping, Sweden
- info@snusme.io
- snusme.io
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing got here fast and every pouch…
Amazing got here fast and every pouch was there amazing site will be using again.
16 April 2026
Reply from SnusMe.io
Hi,
Everything accounted for and delivered fast, that's what we like to hear. Thanks for the kind words, we look forward to your next order.
Warm regards,
SnusMe Team
Website was easy to navigate and my…
Website was easy to navigate and my order was delivered promptly.
10 April 2026
Reply from SnusMe.io
Hi,
Glad the whole process was smooth from start to finish. Thanks for the review.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
That's what we aim for. Thanks for the review.
Best,
SnusMe Team
Beautiful packaging-stunning!!!
Product came in very good shape—-package design is stunning!
However, someone placed “ this product contains nicotine “ stickers on top and side.
No nicotine…. I bought caffeine pouches…..
Thought you should know about the stickers
all the best
Rich
16 April 2026
Reply from SnusMe.io
Hi,
Thanks for the kind words about the packaging, and good catch on the stickers. We appreciate you letting us know, we'll make sure to flag this internally so we can be more accurate with labeling going forward.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
That's high praise, thank you. Glad the order arrived quickly and that you're enjoying the products.
All the best,
SnusMe Team
Reply from SnusMe.io
Hi,
Glad we could tick all the boxes. Thanks for the review.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
We understand the skepticism, but we're glad we could deliver on the promise. Thanks for trusting us with your order.
Best regards,
SnusMe Team
Great experience
I have placed multiple orders from this site with no issues. Hassle free experience and reliable service/delivery each time compared to other sites. Would recommend.
16 April 2026
Reply from SnusMe.io
Hi,
Consistency is something we work hard on, so it's great to hear that every order has been hassle-free. Thanks for the recommendation and your continued trust.
Best regards,
SnusMe Team
amazing got here in like a week and got…
amazing got here in like a week and got some fire flavors
15 April 2026
Reply from SnusMe.io
Hi,
A week is solid timing. Glad you're enjoying the flavors, thanks for the review.
Cheers,
SnusMe Team
Fast! My favorite.
Fastest shipping to the U.S of the four companies I’ve ordered from. Great selection.
15 April 2026
Reply from SnusMe.io
Hi,
Being the fastest out of four is a title we'll happily take. Glad the selection meets your needs too. Thanks for the review!
All the best,
SnusMe Team
My favorite snus retailer
Pouches were fresh and well packed as always. Shipped fast and support was quick to respond and assist with my issues with FedEx being FedEx.
10 April 2026
Reply from SnusMe.io
Hi,
Glad the pouches arrived fresh and that the team could help you navigate the FedEx side of things. Thanks for the kind words!
Kind regards,
SnusMe Team
The order arrived quickly and in good…
The order arrived quickly and in good condition. I recommend.
13 April 2026
Reply from SnusMe.io
Hi,
Thanks for the recommendation. Glad everything arrived fast and in good shape.
Cheers,
SnusMe Team
Easy to use website
Easy to use website. Fast shipping to an area notoriously slow. Wish they had more selections but they have good sales. Would recommend using them. I quit already though so no reason to go back haha
10 January 2026
Reply from SnusMe.io
Hi,
Glad we could deliver quickly even to a tricky area. Congrats on quitting, that's a big deal. Thanks for the kind words and for recommending us.
All the best,
SnusMe Team
I ordered it on the 3rd on this website…
I ordered it on the 3rd on this website since it said it would be here in 1-3 days. Turns out I didn’t get it until the 13th. I ordered 4 xpct zyn cans and one of them had a crack on the side of it and is contaminated with god knows what. So that 1 can went in the garbage.
13 April 2026
Reply from SnusMe.io
Hi,
We're sorry about both the delay and the damaged can. That's definitely not the experience you should have. Please reach out to us at support@snusme.com with your order details and we'll get this taken care of for you.
Kind regards,
SnusMe Team
Reply from SnusMe.io
Hi,
Great to hear it arrived fast and in good shape. Thanks for the review.
Cheers,
SnusMe Team
Wonderful product support
Wonderful product support. Responds quickly to emails. I was using Velo 9mg here in the USA. I wasn’t satisfied with them, too many inconsistencies. The Icebergs are soft and full, extremely potent. I only use a few a day and they are long lasting. The mint tastes great! Thank you Snusme!
26 March 2026
Reply from SnusMe.io
Hi,
Really glad you found a product that works better for you. It's great to hear the Icebergs are delivering the consistency and quality you were looking for. Thanks for the kind words about our support team too, we appreciate your support.
Warm regards,
SnusMe Team
Great customer service
I emailed about a shipping problem and they helped me even though it wasn’t their fault.
11 December 2025
Reply from SnusMe.io
Hi,
Glad we could help out. Even when things are out of our hands, we always want to do what we can. Thanks for sharing your experience.
Best,
SnusMe Team
Something about these ain't quite…
Something about these ain't quite right, they look like zyn but don't seem last or have the same amount of nicotine and been using zyn 3mg for years
9 April 2026
Reply from SnusMe.io
Hi,
We understand the concern. There might be slight differences in moisture levels and composition between the Swedish and US versions of Zyn, even at the same nicotine strength, which could affect the experience. It's also possible that your tolerance has shifted over the years. If you'd like to know more or have any other questions, feel free to reach out to us at support@snusme.com and we'll be happy to help.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
Thanks for the review, happy you're enjoying the product.
Cheers,
SnusMe Team
Reply from SnusMe.io
Hi,
Will do. Thanks for the kind words and for choosing us.
Best regards,
SnusMe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.