SnusMe.com Reviews 3,648

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, with many orders arriving quickly even from overseas. People are consistently satisfied with the product quality and the wide selection available, often highlighting that prices are competitive and offer good value compared to local options. The ordering process is generally described as easy and efficient. However, some customers occasionally experienced issues with their orders, such as missing items or receiving incorrect products. A few people also noted concerns about packages arriving partially opened or damaged, and some mentioned that shipping fees can be high. Additionally, a small number of reviewers reported problems with customs, including delays or issues with delivery, and a few felt that the product received did not match their expectations regarding strength or authenticity.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed of... See more

Product

People report positive experiences with product, often praising the freshness, quality, and variety of items.... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the fast processing and shipping, with... See more

Price

Customers consistently note positive experiences with price, often describing them as good, great, or cheap.... See more

Quality

Users describe positive interactions with quality. Many customers praise the freshness of products, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always deliver. Fast shipping even coming to the US from Europe. FDA clearance is not in their control, but they've always been released (2-3 days in customs). They add stickers saying it contains nic... See more

Company replied

Rated 5 out of 5 stars

Always very easy to order from. Sometimes shipping can be a nightmare, but it's not their fault. Its good ol FedEx being slow or losing packages. But SnusMe always gets it handled when there's issues... See more

Company replied

Rated 5 out of 5 stars

ordered on tuesday delivered on thursday 3 countries away, insanely fast shipping! ordered at 14pm shipment was ready at 15pm. package arrived non described and well protected. whole order was com... See more

Company replied

Rated 5 out of 5 stars

They have GREAT PRICES, so I save money even with the shipping costs. They have a MUCH LARGER selection than what is available locally, so I am always trying new flavors/brands. They have EXCELLENT CU... See more

Company replied


Company details

  1. Tobacco Exporter
  2. Tobacco Shop
  3. Tobacco Supplier

Information provided by various external sources

SnusMe.com - Quality Swedish snus, at your doorstep!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Fast Delivery, but Package Always Arrives Slightly Open

Fast delivery and everything as it should be. However, the package always arrives slightly opened, and I’m not sure whether this happens at customs or because of a curious courier. Nothing has ever been missing, but I’m giving one star less because the package is always partially opened. It’s opened in such a way that someone could easily take items out one by one if they wanted to unpack the whole box.

9 March 2026
Unprompted review
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your kind words about the delivery speed. We're sorry to hear the packaging hasn't arrived in perfect condition. While we do pack orders securely on our end, we understand how unsettling it can be to receive a package that looks like it's been tampered with. We appreciate you flagging this and will keep an eye on it to make sure our packaging holds up as well as possible during transit.

Kind regards,
SnusMe Team

Rated 1 out of 5 stars

Not impressed with their website

Not impressed with their website, I know I clicked 6mg then when I placed order it reverted back to 3mg, no returns no refunds no discount code for inconvenience. When I’m ordering 20 cans of Zyn at a time it sucks to get wrong ones.

12 March 2026
Unprompted review
SnusMe.com logo

Reply from SnusMe.com

Hi,

That sounds really frustrating, especially with a larger order like that. Getting 20 cans in the wrong strength is not a small mix-up, and we completely understand your disappointment. We'd like to look into this further and see what we can do for you, so please reach out to support@snusme.com with your order details and we'll take it from there.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great Experience

Always deliver. Fast shipping even coming to the US from Europe. FDA clearance is not in their control, but they've always been released (2-3 days in customs). They add stickers saying it contains nicotine so they pass on through. Better nicotine tasting pouches compared to the states. It's legit.

11 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Really glad to hear everything has been arriving smoothly for you in the US. It's great that you've had a consistent experience with customs clearance too. Always nice when customers discover the wider variety of flavors available over here in Europe.

Cheers,
SnusMe Team

Rated 5 out of 5 stars

The package arrived quickly( ordered it…

The package arrived quickly( ordered it Friday got it the next Wednesday) which is pretty crazy since it came from Sweden. The mega can had an interesting feature, a second compartment on top of the first that contained a smaller container about the size of a Zyn can so you don’t have to tote the whole can around. I found that pretty neat. The flavor is great and the first pouch lasted about 2 hours so this single can ought to last me at least 3-4 months. At roughly $65 dollars including shipping, the deal is phenomenal. I would recommend these pouches to friends who use similar products. The can will also be perfect for craft project supplies in the future. When I run out of the pouches I definitely plan on ordering another can. That won’t be for quite a while though unfortunately.

11 March 2026
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Reply from SnusMe.com

Hi,

Friday to Wednesday from Sweden to the US is a solid turnaround. Glad you're enjoying the mega can, that built-in smaller compartment is a great feature for when you're on the go. Sounds like you've got plenty to last you a while, but we'll be here whenever you're ready for the next one.

All the best,
SnusMe Team

Rated 5 out of 5 stars

A Good Choice

On time and no issues

9 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

That's what we like to hear. Thanks for taking the time to leave a review, we appreciate it.

Best,
SnusMe Team

Rated 5 out of 5 stars

Fast and good delivery

Fast and good delivery. I thought that my country customs vil confiscate the goods or there will be astronomical tax but everything was good and I'm happy. 10/10

10 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Great to hear it all went through without any issues. We know customs can feel like a bit of a gamble, so we're glad everything worked out smoothly for you. Thanks for the 10/10, that really means a lot.

Warm regards,
SnusMe Team

Rated 5 out of 5 stars

fast delivery

quick delivery

30 January 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your feedback! We’re happy to hear your order arrived quickly.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Best Supplier I’ve Found Yet.

Huge selection and surprisingly fast shipping to the U.S. Products themselves arrived double sealed and very fresh.
5/5 and will order again.

6 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you so much for your fantastic review! We’re thrilled to hear you’re pleased with our selection, fast shipping, and product freshness. We look forward to your next order!

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Would recommend

Only ever had a problem with shipping/customs once, they were quick to reply and reconcile the issue. Great company, great customer service!

5 March 2026
Unprompted review
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your kind words! We’re happy to hear our team was able to resolve the issue quickly and that you’re satisfied with our service.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

I only tried a couple of cans but I had…

I only tried a couple of cans but I had pretty good strong with decent flavor

4 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for sharing your experience! We’re glad to hear you enjoyed the strength and flavor of the cans you tried.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

The loop creamy cappuccino have…

The loop creamy cappuccino have absolutely no flavor. I’ve wanted $70

5 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

We're sorry to hear the flavor didn't come through for you. That's definitely not the experience we want you to have, especially at that price point. Please reach out to us at support@snusme.com with your order details so we can look into this and help sort things out.

Kind regards,
SnusMe Team

Rated 5 out of 5 stars

Extremely fast shipping time

Extremely fast shipping time. Huge variety of products, strength, brands & flavors all for a good price. I place large orders due to the shipping cost. Look forward to placing my next order.

5 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your awesome review! We’re delighted to hear you’re happy with the fast shipping, wide variety, and pricing, and we really appreciate your large orders and continued trust in us. We look forward to your next order!

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Haven’t been disappointed once

I’ve been ordering from SnusMe for a while and I have not been disappointed once. Extremely fast shipping for all kinds a great product. This is the best place to buy from and that’s why I keep returning.

5 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you so much for your loyalty and amazing feedback! It means a lot to hear that you’ve never been disappointed and that our fast shipping and products keep you coming back.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great company

Quick shipping, good selection and wonderful customer service

5 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your review! We’re really happy to hear you’re pleased with the quick shipping, product selection, and our customer service.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Fast delivery, lots of choices

Fast delivery, good price and so many choices. If you know what you like flavor wise and want to try some other flavors or brands, nothing beats SnusMe.

14 January 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for the fantastic feedback! We’re really glad to hear you’re happy with the fast delivery, pricing, and wide range of flavors and brands, and we love being your go-to when you want to explore new options.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Great first experience

Friendly customer service. The website is easy to navigate and works well. The products I found to be high quality, and honestly opened my eyes to how bad it is here.
The only suggestion I have would it would be nice if people could have some kind of positive feedback system, e.g. a thumbs up.

Just about to place my next order.

Oh and if I were reaching to find something for constructive criticism, it might be nice if an automated email would go out if something was on back order and was going to delay the shipment.

16 January 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you so much for your thoughtful review and suggestions! We truly appreciate hearing that you value our friendly customer service, easy-to-use website, and high-quality products, and we’re excited you’re about to place your next order. We’ll share your great ideas about a positive feedback system and backorder notifications with our team to consider implementing.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

How fast the delivery was

How fast the delivery was. I wasn’t expecting it until later but then the tracking popped up and was like wow.

4 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your feedback! We’re thrilled to hear the delivery surprised you with how fast it arrived, those "wow" moments make our day.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Reliable and honest

Reliable and honest. Good communicators if there is any issues

28 December 2025
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your kind words! We’re glad to hear you find us reliable, honest, and good at communicating any issues.

Best regards,
SnusMe Team

Rated 5 out of 5 stars

Quick and fast delivery

Quick and fast delivery, order was correct

3 March 2026
SnusMe.com logo

Reply from SnusMe.com

Hi,

Thank you for your feedback! We’re glad to hear your order arrived quickly and everything was correct.

Best regards,
SnusMe Team

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