Snuggledown Reviews 

206
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products like duvets, pillows, and toppers, noting their comfort, warmth, and luxurious feel, often comparing them to hotel luxury. Many find the pricing reasonable, offering good value for the high-quality items received. The ordering process is consistently highlighted as easy and efficient, contributing to a positive shopping experience. However, some customers experienced issues with delivery, including delays or items arriving poorly packaged and exposed to dirt. A few other people also felt that certain products did not meet expectations, such as electric blankets where wires could be felt or duvets with uneven filling, leading to dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the quality, comfort, and value for money. Many... See more

Quality

Customers consistently note positive experiences with quality, praising the products as excellent,... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising the quick and... See more

Order

Clients share ambiguous opinions on order, with many reviewers finding the ordering process easy and praising... See more

Price

Consumers find price to be positive, with many reviewers highlighting the good or great value of items like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The blanket is fine . I was a bit disappointed that I did not benefit from the 10% discount that was promised when I bought my first blanket a few weeks ago . Could you please clarify your purcha... See more

Company replied

Rated 4 out of 5 stars

I bought a Hungarian down duvet 10.5 tog and love it. It is well made with good cotton cover and no smell or feather leakage so far. I would have awarded 5 stars but for the fact there was a problem... See more

Rated 5 out of 5 stars

Great quality electric under blanket at a reasonable price. 4 zone control gives flexibility to adjust each area heat and time. Elements are contained within a mattress topper so you don’t feel it lik... See more

Rated 5 out of 5 stars

Easy to order, speedy delivery, sound packaging, and EXCELLENT pillow. Plump and soft and exactly what we wanted. I may buy another, even though we don’t need one yet. (Btw Snuggledown, I didn’t fin... See more




Contact info

4.1

Great

TrustScore 4 out of 5

206 reviews

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4.1

All reviews

(206)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Worth it

I was a bit nervous about getting a new duvet but it was all worth it. So snuggly and although slightly 'noisy' it is much more dense than our previous one and easy to wrap around your body without getting too hot.

5 January 2025
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Reply from Snuggledown

Thank you for your feedback! We’re so pleased to hear that your new duvet was worth it and that you’re enjoying the snug feel. The denser design helps with comfort, and we hope you continue to have cozy nights. If you need anything, we’re happy to help!

Kind regards, Snuggledown

Rated 1 out of 5 stars

Duvet filling all lumping up at edges

I bought a Goose and feather down duvet a couple of years ago. The filling has over time moved toward the edges of the duvet. I've been told there are small holes in each section of the duvet where the goose feathers are blown into when manufactured. These holes are not subsequently sown up. Over time the feathers has moved through these holes and lumped up at the edges of the duvet. Repeated attempts to contact the company have failed. This morning the phone system just cut me off 3 times then a message said the company was now closed for the day? The duvet is unusable but before I discard it I wanted to feed back my experience. The company however does not want to answer my concerns.

15 January 2025
Unprompted review
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Reply from Snuggledown

Hi, sorry you are having issues with the product, please can you email us at info@snuggledown.co.uk with the details and we can help resolve. Also here is some information that may help. The duvets are best shaken from side to side as feathers can migrate over time and also pat the feather from short side to short side. Kind regards Snuggledown

Rated 5 out of 5 stars

Well package

Well package, arrived a day early

31 December 2024
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Reply from Snuggledown

Hi, thank you for your review, much appreciated. Kind regards Snuggledown Team

Rated 1 out of 5 stars

After sales email responses are…

After sales email responses are appalling. I have emailed three times regarding an issue and have yet to get a reply. Disappointed.

2 January 2025
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Reply from Snuggledown

Hi, i have searched all our email accounts by your email address and cannot find anything. I have emailed you so if you can please respond with the issue and then we can help. Kind regards Snuggledown Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Order reached on time . Good quality stuff

2 January 2025
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Reply from Snuggledown

Hi,

Thank you so much for your fantastic feedback! We’re delighted to hear that you had such a positive experience with our bedding products. Regards Snuggledown

Rated 1 out of 5 stars

Order delivered with the bag that the…

Order delivered with the bag that the order was in open and tried to contact company on numerous occasions but heard no response not even an acknowledgement

2 January 2025
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Reply from Snuggledown

Hi Sarah, sorry your package became damaged during transit, i have emailed you return details and label. Regards Snuggledown Team

Rated 2 out of 5 stars

order never received...

order never received...no reply from customer service either

10 December 2024
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Reply from Snuggledown

Hi, i have searched emails and cannot find one from you so i have just emailed you with couriers details, if you can please get back to us and we can help. Kind regards Snuggledown Team

Rated 1 out of 5 stars

Very disappointed

Very disappointed, I ordered a bauble from them on 30th November and still haven't received it, I've tried to contact the company via there link on website and nobody has gotten back to me. Really not happy with the company or the service.

30 November 2024
Unprompted review
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Reply from Snuggledown

Hi, i think you have left review on wrong company as we don't sell baubles. We are a bedding company. Thanks

Rated 5 out of 5 stars

Great pillows

Easy to use the website. The pillows arrived well wrapped, on time, as advised in email updates.
Warned that the pillows would smell a little. They did. Clear instructions on receipt of the pillows as to how to manage this, and to plump them up, which they did. You can feel the feathers, however they do not distract from the comfort of the pillows.

1 December 2024
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Reply from Snuggledown

Thank you for your kind and detailed review! We’re thrilled to hear that you found our website easy to use and that your pillows arrived on time and well-wrapped.

We appreciate your understanding regarding the initial smell of the pillows and are glad the instructions helped with plumping them up. It’s wonderful to know that the pillows have met your expectations for comfort despite feeling the feathers slightly.

Your feedback means a lot to us, and we’re delighted that you’re enjoying your purchase. Kind regards Snuggledown Team

Rated 5 out of 5 stars

I can recommend this product

I can recommend this product. I ordered the double size and it covers the bed from head to toe. It's 9 settings mean you can be really cosy when it's cold outside or you can just warm up your feet if you have cold toes. It's really "Snuggledown".

13 November 2024

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