While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Broker side hy 0 retting se kam 09/3/26 ek shoes order kya tha 16/3 ko delivery tha par 16 se 18 hua 18 se 22 se 30/3 aur aaj mera order snapdeal ne cancel kya koi msg nhi koi call nhi

Company replied

Rated 1 out of 5 stars

This is the worst platform...i ordered a book and they haven't given my book yet.There customer helpline number is also unreachable,the site of customer helpline is also not loading.On asking the deli... See more

Company replied

Rated 1 out of 5 stars

Firstly, they described 2 quantity on the order page but delivered only 1 and also changed the quantity on the order page. Secondly, the delivery happened at 10:30 PM that's also unprofessional... See more

Company replied

Rated 4 out of 5 stars

I have purchased a article and that is not as good.so i decided and raised request they accepted. They allotted a courier named shallow fax their target from 11/8/23. But they reconsidered for more d... See more

Company replied

Company details


Contact info

2.2

Poor

TrustScore 2 out of 5

386 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Completely different item delivered from what was ordered

Absolutely terrible experience using snapdeal. I have never experienced this with either amazon or flipkart.

I ordered a certain item on snapdeal but they delivered a completely different item. My emails to them and whatsapp msgs to them have gone unanswered.

I would not recommend them at all. If one must buy something from them, then I would suggest the cash on delivery option (I made a big mistake bynot selecting this option). And pay the cash only after checking the item.

28 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Gaurav,

We sincerely apologize for the inconvenience you had to face. Please email us your order ID at care_yt@snapdeal.com so that we can resolve your concern on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

Damaged product

Providing products that stopped working within 2-3 months. No responsibility. Shameless behaviour. Looting the customers

29 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Anik,

Sincere apologies for the unpleasant experience. Please share your order details at care_yt@snapdeal.com so that we can look into this issue on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

I ordered a antivirus from snap deal…

I ordered a antivirus from snap deal Since 1 month back but I didn't received it till date I thought snap deal was a geniune shoping app but it is not this time I wasted my money of Rs 1078 on my order but you can save your hard earned money by not ordering stuffs from Snapdeal take care be smart thank you. A very very very bad services😡😡😡😡

24 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Christopher! Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

Never buy anything on snapdeal

Never buy anything on snapdeal i had purchased something and put it for replacement i didn't get my replacement or refun. They had taken away the product and the product is also with them. It's been more then one month even customare service says wait for 48 hours and nothing happens. I got scammed practically

1 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Akul! We sincerely apologize for the inconvenience you had to face. We've escalated your concern & will ensure this is resolved on priority.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

Very bad policy

Very bad policy
Delivery partner delivery Ltd.service very bad
Pl.remove this delivery partner from your platform. Very harmful for snapdeal.do for this.

13 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Jayantibhai,

We sincerely apologize for the inconvenience you had to face. Please email us your order details at care_yt@snapdeal.com so that we can resolve your concern on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

Product quality is just like of thrift…

Product quality is just like of thrift market just picked up dry cleaned and deliver it to customer.
Regarding refund it takes minimum 7 to 10 days to get back your money.
Though customer service is ok but can't fulfill your query by the time.
And one advice to SNAPDEAL Plz don't write instand refund coz ur instant refund is inbound in app only not in real.

And there is lack of upgrades to be done in ur app so that customer won't face serious issues.

13 June 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Suraj! Sincere apologies for the unpleasant experience. We've shared your concern with our team and will connect with you soon regarding this.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

They deliver mismatching size

They deliver mismatching size, but when you ask for replacement with correct size mentioned in the website. they reject without any reason. Dont trust Snapdeal

13 May 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Venkatesh! Sincere apologies for the unpleasant experience. We've shared your concern with our team and will connect with you soon regarding this.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

I have ordered asian dominator 3 shoe…

I have ordered asian dominator 3 shoe but I have not received till date and Snapdeal are telling false statements. First delivery date was 02/04, 2nd was 05/04, 3rd was 08/04, 4th was 14/04/25 but did not come to my house. They have told lie as they have come to my house on 10/04 & then 12/04/25.
Now this is why I am cancelling my order. Very bad behaviour of the company.

12 April 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Akshay! Sincere apologies for the unpleasant experience. We've shared your concern with our team and will connect with you soon regarding this.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

Very Bad Product are delivered Snapdeal…

Very Bad Product are delivered Snapdeal don't buy anyone this application

4 April 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Arpan! We sincerely apologize for the inconvenience you had to face. We've escalated your concern & will ensure this is resolved on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

A TOTAL FRAUD

THAT DRESS IS COMPLETELY DIFFERENT. We ordered a pallazo kurti for Eid for ₹2, 250 but they delivered completely worst cloth simple 2 tops worst experience ever. TOTAL FRAUD idk about the company but that person who sold the dress should be blocked by Snapdeal itself If it's really a good company.

19 March 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Asma,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

I thinked I was stepping into a…

I thinked I was stepping into a treasure trove of budget-friendly products, but it turns out I stumbled into a wallet disaster zone! 🙁
I mean, who knew that low prices also came with a side of customer service migraine? Trying to reach them is like trying to get through a maze designed by a particularly mischievous cat.

17 March 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Yashasem! We sincerely apologize for the inconvenience you had to face. Please share your concern along with registered contact details at care_yt@snapdeal.com so that we can connect & help you out.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

SNAPDEAL IS NOT A GOOD WEBSIDE

SNAPDEAL IS NOT A GOOD WEBSIDE . CLOTHES QUALTIES ALSO NOT GOOD ,,NOT DELIVER PRODUCT ON TIME .

8 October 2024
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Aaditya,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Wring item every time. Half item delivered for full payment. Dry fruit combo orderd 100gms×8 2 packs. Received only one for double the price and only 100 Received Previous order was also wrong. Very horrible

4 February 2025
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi! We sincerely apologize for the inconvenience you had to face. We've escalated your concern & will ensure this is resolved on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

I am not satisfied because of long time…

I am not satisfied because of long time pickup ressheduledi am waiting for pickup

22 December 2024
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Komal,

We sincerely apologize for the inconvenience you had to face. Please email us your order details at care_yt@snapdeal.com so that we can resolve your concern on priority.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

I am still waiting for Snapdeal to refund me my money

I am still waiting for Snapdeal to refund me for items I did not receive nor were they delivered, but payment taken.

I have been chasing this since August 2024.
They keep sending the same message to me on their app. That my order did not pass their internal checks. But they do not give a reason for it.
All I want is for my money to be refunded to me.
Here are the suborders that Snapdeal created and I am chasing 4 months down the line.

60084345699
60084345707
60084345630

They keep saying that they tried to call me, but they have not. I have given them my brothers number in India, but they have not called him either.

All I want is for them to refund me for the items I did not receive. They cost 1370 rupees each. So that is 4110 rupees.
This may not be a lot of money to Snapdeal but it is a lot for me.
So please just refund my money and do the right thing.

13 August 2024
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi! Sincere apologies for the unpleasant experience. We've shared your concern with our team and will connect with you soon regarding this.

Thanks!
Team Snapdeal

Rated 1 out of 5 stars

My orders gets automatically cancelled…

My orders gets automatically cancelled by Snapdeal and reason is service is not available, if service is not available then why shows service is available for the selected items at the time of purchase

5 November 2024
Unprompted review
Snapdeal logo

Reply from Snapdeal

Hi Sunil! We sincerely apologize for the inconvenience you had to face. Please share your registered contact details at care_yt@snapdeal.com so that we can connect and discuss this with you.

Thanks,
Team Snapdeal

Rated 1 out of 5 stars

Deliberate Scam While Returning

THE WORST OF THE WORST, never order from them! the delivery is trash, and i wanted to return a dress - but they never come to pick it up, its a deliberate scam to not let u return the item. They didnt come to pick the item in the 7 day window and now the item is out of return window, so i cannot even return it. Even the customer care is terrible, its a deliberate scam!

10 October 2024
Unprompted review
Snapdeal logo

Reply from Snapdeal

Dear Aaditya,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look