It takes forever to get the box cancelling isn’t easy and you be told that you have to go to the end of your subscription. I was told two different months that it needed (conveniently a few days befor... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just tried to sign up for 3 gift subscriptions. I ran into a lot of technical errors in the sign up process and now only 1 subscription is appearing in my account. I don't have confidence that these... See more
Company replied
Just terrible! Charged me on December 1st. On January 3rd my December box has not shipped. Charged me again on January 1st and I assume I will struggle getting January's box. No response from customer... See more
Company replied
Company details
Written by the company
SnackCrate creates unforgettable experiences through a monthly box of global snacks.
Contact info
2658 Walnut St. , 80205, Denver, United States
- happy@snackcrate.com
- snackcrate.com
2.2
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered snackcrate in January
I ordered snackcrate in January. The first one came with no problem.we opened it and it was not what they said. But still good and fun move to February upgraded hopefully get better stuff. No it's the middle of March and I have paid for marches box and still haven't gotten February box. I have emailed customer service the repley with a snotty this is our system deal. This is a really neat idea. Try a different one.
28 January 2025
Unprompted review
Reply from SnackCrate
Hey there, Brian! Thank you for reaching out! We are so sorry to hear about the wait on your snacks and any frustrations surrounding our shipping times.
Our monthly SnackCrates are scheduled out by the end of each month, to allow time for import from the featured country of the month. But, if you would prefer to make some changes to your account, to better tailor your subscription, we would be happy to help!
Snack Crate in theory is a terrific…
Snack Crate in theory is a terrific idea. But this company ruins that idea. They lock you into a six month contract and charge you to cancel. Very deceitful.
They charge you in the first week of the month but then don’t ship until the end of the month. Literally cannot wait until contact ends. Tell everyone not to do business with this company
Their reply says to contact their customer service - but it was their people who said no you cannot cancel. But you can buy your way out of the 6 month commitment.
25 February 2025
Unprompted review
Reply from SnackCrate
Hi there, Andrew! We are so sorry to hear you are not enjoying your snack experience. We do offer a few different subscription options, the Monthly, 6 Month and 12 Month plans - the Monthly plan can be cancelled at any time, however the 6 and 12 month plans are committed to upon sign up.
That being said, if your subscription is no longer working for you we would love to help! Please reach out to our Customer Support Team at happy@snackcrate.com so we can look into this for you.
This company just gets worse and worse…
This company just gets worse and worse how it is the 4th of march and my February box wasn’t even packed to be shipped which forced me to have to get refund they always blame the next person instead of taking responsibility I can’t wait to be out of this subscription if u knew better you would stay away
4 March 2025
Unprompted review
Reply from SnackCrate
Hi there, Shayla! Thank you for reaching out about your recent experience, we are so sorry to hear about the trouble with your February SnackCrate! Our monthly SnackCrates are scheduled to ship out by the end of the month, but if that did not happen we are happy to look further into this for you.
We can see that your February order has now been cancelled and a full refund processed. But if you have any further questions or concerns, please reach out to us!
I did not recieve my February box and…
I did not recieve my February box and when I complained about it and wanting to cancel, they charged me $25 to cancel and kept my February payment and still have not received it. It is now March 5th.They said they can't reimburse. Well we'll see when I report them !
4 March 2025
Unprompted review
Reply from SnackCrate
Hey there, Jen! Thank you for reaching out, we are sorry to hear about the troubles surrounding your order! We were able to check in and can see your February SnackCrate was shipped out on time, by the end of February, and is currently on it's way to you! We apologize for any confusion surrounding our shipping process, the SnackCrates ship at the end of each month, as this allows enough time to bring those fresh goodies over from their home country.
Your SnackCrate should be reaching you very soon! If you have any further questions or concerns, please reach out to our Customer Support Team for assistance.
Box late every single month
I stopped getting the subscription for several months, then started it up again, hoping for better service, but no such luck. Here it is March 3, and they're just now shipping February's box, meaning that they will charge my card for March before getting the previous month. They always blame someone else. If it is late every single month because of someone else's mistake, send it earlier. Problem solved.
3 March 2025
Unprompted review
Reply from SnackCrate
Hi there, Joanne! Thank you for reaching out to SnackCrate, we are sorry to hear your February SnackCrate hit the road late! All our monthly boxes are set to ship out by the end of each month, so your February SnackCrate should have been on the road by the 28th. If that was not the case, please reach out to our Customer Support Team so we can make this right for you!
Deception At Its Finest
Deception at its finest. Locks you into a 12 month monthly subscription then never sends the crates. Save yourself stress in arguing with them and don't even order. Had to file disputes and block them from charging my card.
27 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Thomas!
We’re really sorry to hear about your experience. That’s absolutely not the kind of service we aim to provide. If you haven’t received your SnackCrates as expected, we’d love the chance to make things right.
Please reach out to our customer support team at happy@snackcrate.com, and we’ll review your account, look into any missing shipments, and work toward a resolution. We appreciate your feedback!
SCAMMMM
If I could leave 0 stars I would’ve.
I have not interacted or purchased from snack crate since Feb 2020! Tell me why I’ve been charged £18.00 5years later…. For a subscription I didn’t sign up to! To an address I haven’t been living at for years.
Customer service is shocking.
AVOID!! 😡
24 February 2025
Unprompted review
Reply from SnackCrate
Hey there!
Thank you for providing feedback on your recent experience, we hate to hear it was not up to our standards! We would love to assist with any frustrations or issues surrounding your account. If you have any further questions or concerns, please reach out to our Customer Support Team at happy@snackcrate.com. We are here to help!
That it was a mystery box
That it was a mystery box! Was awesome to try things from Ireland where my ancestors are from!! The shipping didn't take long. Great idea and concept! Very pleased
21 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Marsha! Thank you for giving our SnackCrates a try, we are so glad to hear you enjoyed the adventure! We look forward to sending many more snacks your way :)
I decided to give Snack Crate a try…
I decided to give Snack Crate a try after receiving an offer for a free Cadbury box with new subscription, I placed my order and after a few back and forth emails it was sold out. I did receive my first snack box along with an add-on purchase in a timely manner but to say it was disappointing is an understatement. The box was USA snacks that are easily found at local stores ! And there were not many of them either. As for my add-on of Ireland for $24... I received 4-5 small items. Communication was great up until I said I would not be continuing my subscription. This was a joke for the money I spent and of course no refund will be offered now that the box has been received and opened (my daughter opened several snacks) . I am going back to Universal Yum where I know the quality, quantity and shipping time is far better !
14 February 2025
Unprompted review
Reply from SnackCrate
Hi there, Jennifer! Thank you for reaching out regarding your recent orders with us, we are very sorry for any troubles. Our Specialty Crates, such as the Cadbury Crate, are featured in limited supply, but we do have a few other options that may be up your alley!
If you would be interested in any of these other Crates, or have further concerns about your SnackCrate subscription, please reach out to our Customer Support Team at happy@snackcrate.com for assistance.
No ordering internationally
I remember ordering SnackCrate for myself back in 2022 and I loved it. I thought I'd order again however, it turns out now they don't ship internationally anymore. I so badly want to give a 5 star review yet it seems that you cant order internationally anymore which sucks because i loved it. :(
20 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Quinn!
Thank you for your kind words and for being a fan of SnackCrate! We’re so glad you enjoyed your experience with us back in 2022.
At this time, we’re unfortunately unable to ship our SnackCrate's to Australia. We know this is disappointing, and we truly appreciate your support. If we’re able to resume international shipping in the future, we’ll be sure to announce it on our social media channels—so be sure to stay tuned!
We appreciate you taking the time to leave a review, and we hope to snack with you again someday!
I enjoyed everything in it and thank you
I enjoyed everything in it and thank you
15 February 2025
Unprompted review
Reply from SnackCrate
Hi there, Kadeidra! We are so excited to hear you are enjoying your snacks!! We look forward to sending more awesome snacks your way in the months to come :)
Scam company
Terrible company, terrible experience, false advertising, terrible support, will take your money without shipping out boxes. Will lose your address in the middle of your subscription and won't tell you until you reach out boxes behind and ask why even though you already received some thing and the address hasn't changed or be altered. CC information immediately leaked on the dark web and have since received over 50 spam calls from people trying to get more information
10 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Brandon! Thank you for reaching out, we hate to hear that you have seen some troubles with your snacks. We apologize for any inconvenience surrounding your order and hope we have the opportunity to make things up to you in the future.
It is troubling to hear the troubles surrounding your personal information, but want to assure you that any and all information provided through your SnackCrate account remains secure in our system. If you have any further concerns, please reach out to us at happy@snackcrate.com so we can help!
DON'T SIGN UP; YOU'LL BE PAYING
I signed up for a promo, 50% off discount. I read reviews online before signing up to make sure I could cancel my subscription, etc. Yes, yes, yes. I go on to cancel. Auto-renew cancelled but I still show 11 months @ $38.99/month. I chatted, was told I couldn't cancel. Then I can cancel if I pay the discount I received on first order, $21.50. I got sent a few paragraphs which says you still have to pay but other lines indicate you can cancel anytime (written multiple times throughout the speel). I paid the stupid fee and cancelled. I just paid $43.00 for a snack box. I wouldn't recommend to anyone for the price and the hidden fees that you get charged. You can say all you want it's written in there but it's not. I took screenshot of what I was told. You can cancel anytime, you can't cancel, you can cancel anytime, you can't cancel. Makes absolutely no sense and I'm very upset over this whole thing. Never had this issue with Yum Box.
10 February 2025
Unprompted review
Reply from SnackCrate
Hi there! We are very sorry to hear your subscription ended so soon and for any troubles with the cancellation. We offer three different types of subscriptions upon sign up, a Monthly, 6 Month or 12 Month Plan.
The Monthly subscriptions are able to be cancelled at any time, without fee, as they are agreed to a month-to-month basis. The 6 and 12 Month plans, however, are committed to at the time of sign up and do incur potential cancellation fees, if terminated early. These details are listed during sign up and in our Terms of Service, but we do apologize if that was not made clear enough!
We hope that we have the opportunity to snack with you in the future, to make things up to you!
Wasn't nothing good in my snack crate…
Wasn't nothing good in my snack crate but 3 things.
7 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Tyesha!
We are so sorry to hear your first Crate was not to your liking! We would love to send you a new Crate or look into other options to help make this right for you, if you can reach out to our Customer Support Team at happy@snackcrate.com. Furthermore, we look forward to snacking with you!
Sleezy Business. Be careful.
Be careful. They trick you into a 12 month subscription that you can not get out of. Sleezy business
9 February 2025
Unprompted review
Reply from SnackCrate
Hey there, Chris!
Thank you for reaching out! I’d be happy to clarify how our subscription plans work.
During the sign-up process on our website, we offer promotional discounts for customers who choose a 6- or 12-month commitment plan. These promotional offers are only available at the time of sign-up and must be selected by the person creating the subscription.
If you prefer more flexibility, we also offer a month-to-month billing plan with no long-term commitment. However, this option does not include promotional discounts or special offers, as it follows our standard monthly pricing.
If you believe you may have selected the wrong plan by mistake, I recommend reaching out to our customer support team at happy@snackcrate.com, and we’d be happy to review your subscription and explore possible solutions.
We look forward to assisting you!
I've received my box from the u
I've received my box from the u. K. It was a great experience. My family. Even thought so awesome. They're even considering ordering a box.
31 January 2025
Unprompted review
Reply from SnackCrate
Hey there!
We're thrilled to hear that you're enjoying your snacking adventure with us! I can assure you that we have some incredible new countries lined up for this year, and we can't wait to share them with you.
Great snacks
Me and my children loved our snack box. We enjoyed tasting different snacks from around the world.
5 February 2025
Unprompted review
Reply from SnackCrate
Thanks for being a part of the SnackCrate Fam, Melinda! We hope you and your children are getting excited about the next adventure :)
Terrible experience
Terrible experience, super expensive for the cheap snacks. $40 directly to the trash. I
live in the US and got a Box with US products and 1 mango Thai. Very disappointing on my first box and the rule says that if I cancel the subscription I will be charged for the full 6 months of cheap snacks….
5 February 2025
Unprompted review
Reply from SnackCrate
Hi there, Carolina!
We are so sorry to hear your first Crate was not to your liking! We would love to send you a new Crate or look into other options to help make this right for you, if you can reach out to our Customer Support Team at happy@snackcrate.com. We look forward to snacking with you!
10/10 do not recommend.
This was most definitely not worth the subscription or purchase. I will be canceling my subscription. I ordered the ultimate package with the snack of choice and signature drink upgrade. I did not receive the drink stated included. I did not receive the snack of my choice at all. I received a package from America when it was advertised as all of this new out of country things to try. I’ve had everything in this $60 box with the exception of maybe 5 items. Things they sell right here in my town. If I’m from America, I already know what this stuff tastes like. At this point, how would a subscription service of promised out of the country taste, be useful to me when I’m only getting out of county taste. I’m so disappointed. I was so excited and it ruined my experience. Literally not worth it. If I could give 0 stars. I would. What a waste for me, personally.
3 February 2025
Unprompted review
Reply from SnackCrate
Hey there!
We're so sorry to hear that you received the wrong SnackCrate—this isn’t the experience we want for you, especially with your first order! We’d love the opportunity to make this right as quickly as possible.
Could you please send a few details along with pictures of what you received to happy@snackcrate.com? Our customer support team will review the information and ensure we get everything sorted for you.
If email isn’t convenient, our live chat is available Monday - Friday from 9 AM - 1 AM, and we’d be happy to assist there as well. We appreciate your patience and look forward to resolving this for you!
Stay away. Use a different company.
Order two subscriptions for my adult kids and their SO’s. One no problems so far. Which is the only reason to give two stars.
The other has been nothing but issues, November's box came in January and was missing two items. Decembers box never came, January’s box still hasn’t come. I’m not going through this for 7 more months. Why am I spending all this time trying to get a resolution for services already prepaid as gifts? Stay away. They charge a premium fee and give less than mediocre service.
29 November 2024
Unprompted review
Reply from SnackCrate
Hey there, Barbara!
I'm so sorry to hear you're having trouble with the second account set up for your family. We want to make sure everything is working correctly so that both accounts receive the same snacks at the same time each month.
Unfortunately, we weren’t able to locate any account details from this review, but we’d love the opportunity to fix this for you! Could you please reach out to our customer support team at happy@snackcrate.com? If email isn’t convenient, our live chat team is available Monday - Friday from 9 AM - 1 AM, and we’d be happy to assist there as well.
We truly appreciate your time and look forward to getting this resolved so you can fully enjoy your snacking adventure with us!
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