Smokea’s selection gives me the kid-in-a-candy-store feeling every time. My water pipe got here in four days bubble-wrapped like a VIP, and it hits like a dream. They shorted me one packet of Raw Blac... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The design on the cans changed, therefore I wasn’t sure that I received the same product that I ordered. The product was in fact the same by the nutrition facts although I see that instead of being ca... See more
Solid go-to for glass and papers. Usually ships quick—last order was at my door in three days—but one piece had a tiny chip. Customer service swapped it fast, so I’d still recommend them. Good prices,... See more
Company replied
Everything I've ordered here has gotten to me fine within about a week each time. All of the products have been great except for two recent ones, but other than those I love the options and prices her... See more
Company replied
Company details
Written by the company
Smokea is the world's best online head shop featuring a wide selection of glass pipes, bongs, rigs, vaporizers and other smoking accessories. Offering free shipping to the USA, SMOKEA® rewards, hassle free returns, outstanding customer support and the ...
Contact info
1051 Liberty Industrial Dr, 63366, O Fallon, United States
- support@smokea.com
- smokea.com
4.1
Great
698 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
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I have ordered here a few times and…
I have ordered here a few times and never been disappointed. Sometimes it takes a little bit longer to get the items but it's worth waiting. My last order I didn't receive an item and they replaced it for me no questions asked. Thank you so much
6 October 2025
Reply from SMOKEA
We truly appreciate your continued support! Thank you for being a returning customer and for your understanding when delays happen. We’re especially glad we could quickly resolve the issue with your last order. That means a lot to us.
Excellent customer support
While I had to wait a little longer than expected to receive my item, customer support handled it excellently and sent me a new item when the shipping was taking too long. I ended up receiving both of the items anyway! Excellent quality, definitely worth the purchase.
29 September 2025
Reply from SMOKEA
Thank you for the thoughtful review! We’re glad our support team could step in and make things right when shipping was delayed. We always aim to resolve issues quickly and fairly. We truly appreciate your understanding and your business.
Reply from SMOKEA
We appreciate the great review! Glad to hear everything is working well and that you’re happy with your purchase. Thanks for choosing us.
Website was easy to navigate and to…
Website was easy to navigate and to order from. They sent it out fast, emailed updates to me. Great price too. Will definitely order from them again.
29 September 2025
Reply from SMOKEA
Thank you for the thoughtful review! We’re happy to hear the site was easy to use and that everything arrived quickly with updates along the way. We appreciate your support and can’t wait to have you back again.
Horrible shipping
Horrible shipping ordered priority mail for it to arrive 2-3 days arrived 8 days later. Do not order special delivery if you don’t feel like getting scammed.
Update: Your tracking updates and tracking information is shit along with ups get your priorities straight.
5 October 2025
Reply from SMOKEA
We understand how frustrating that delay must have been. Your order was shipped on time and in accordance with the Priority Mail service selected at checkout. Carrier tracking shows the extended transit time was due to a USPS delay that occurred after the package left our facility and was outside of our control.
We appreciate your feedback and always recommend checking tracking updates for the most accurate delivery information. If you ever need assistance, our support team is here to help.
Reply from SMOKEA
Thank you, Lori! We truly appreciate you taking the time to share your experience. We’re grateful you chose to shop with us and look forward to serving you again soon.
Always excellent service and selection
Always excellent service and selection. Great products!
29 September 2025
Reply from SMOKEA
Thank you both for the kind words! We’re glad you’re enjoying the selection and products. We appreciate your support and can’t wait to have you back again.
Reply from SMOKEA
Thank you, Logan! We’re glad you’re happy with both the product and shipping. We appreciate the recommendation and hope to see you back again soon.
Great customer service extremely fast.
5 October 2025
Reply from SMOKEA
Thank you, Dawn! We’re so happy to hear our team was able to help quickly. We appreciate you shopping with us and look forward to serving you again.
Best papers ever
I love these papers. I have used them for 40 years. They're my favorite.
5 October 2025
Reply from SMOKEA
Thank you, Jeff! We love hearing that they’ve been your favorite for 40 years. We truly appreciate your loyalty and are glad you continue choosing us.
Reply from SMOKEA
Thank you! We’re glad your ordering experience was smooth and that you found exactly what you were looking for at a great price. We appreciate your support and hope to see you back soon.
There was a slight mix-up with my item
There was a slight mix-up with my item, but they responded immediately and sent a replacement.
3 October 2025
Reply from SMOKEA
Thank you, Kimberly! We’re glad we could quickly resolve the mix-up and get a replacement out to you right away. We truly appreciate your understanding and your support.
I got what I wanted🥹
4 October 2025
Reply from SMOKEA
That’s what we like to hear! 😊 Thanks so much for shopping with us. We’re glad you got exactly what you wanted and hope to see you back again soon.
Prompt shipping is superb
Prompt shipping is superb
New packing process has reduced leakers from 1 per shipment to zero - good job!
Not a fan of styrofoam peanuts (what a mess they create)
4 October 2025
Reply from SMOKEA
Thank you for the great feedback! We’re happy to hear the updated packing process made a difference. We also appreciate your input on the packing materials and will keep that in mind as we continue improving. Thanks again for your support!
Package arrived early!
Package arrived early!! Happy Camper. My favorite OREOZ pre-rolls!
3 October 2025
Reply from SMOKEA
Thank you, Edward! We’re glad your package arrived early and that you’re enjoying your OREOZ pre-rolls. Nothing better than a smooth delivery and a happy camper. We truly appreciate your support and look forward to your next order!
Arrived late no updates app was glitched
3 October 2025
Reply from SMOKEA
We’re sorry to hear you were frustrated with the experience. According to the shipping method selected at checkout, your order was delivered within the 2–7 business day timeframe. We also do not currently have a dedicated app, so we’re not sure what platform issue you may have encountered.
If there’s anything specific that didn’t look right on your end, we’d be happy to take a closer look. Please feel free to reach out to our support team directly so we can assist further.
Doing good work over there!
love you guys ordered from here more than 5 times now and every time i get my product fast and its always as advertised! doing great work!
4 October 2025
Reply from SMOKEA
Thank you so much for being a loyal customer! Hearing that you’ve ordered multiple times and continue to have great experiences means a lot to us. We work hard to keep shipping fast and products exactly as advertised, so your feedback truly motivates our team. We appreciate your continued support!
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