Smithfashion Reviews 

168
TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 138 reviews, most reviewers were let down by their experience overall. A significant number of customers reported issues concerning the reliability of the delivery service, with delays being a common complaint, and several never received their orders at all. Many people were also unhappy with the product quality, claiming items were made of substandard materials, and there were frequently concerns about incorrect sizing. Some people were dissatisfied with the process of seeking refunds, describing it as an absolute struggle, and noted difficulties when trying to contact the business. However, some customers did express contentment with certain purchases, praising the visual appeal of items or finding specific pieces to be very stylish and comfortable.

What people talk about most

Product

Consumers find the product experience to be deeply disappointing due to widespread issues with product... See more

Refund

Customers consistently note negative experiences with refund processes, reporting endless delays and generic... See more

Order

Customers report widespread frustration and disappointment with order experiences. Reviewers frequently note... See more

Delivery service

People report negative experiences with delivery_service, expressing frustration over excessively long... See more

Website

Reviewers express strong dissatisfaction and frustration regarding the website, noting concerns about how it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I thought this was a repticle company, when my trainers came, they are not genuine hokka, they actually made my planter facetious worse, emailed them did everything they asked, when ut came to refund... See more

Rated 1 out of 5 stars

Counterfeit goods, item due from china (5weeks) then dumped on front door step whilst I was on holiday. Never received the item, obviously taken by a passer by then completely ignored when tried to... See more

Rated 1 out of 5 stars

Don’t use this website it’s a scam. Ordered trainers they never turned up, originally issued a tracking number then that disappeared. Asked for a refund never received, now the email address I conta... See more

Rated 1 out of 5 stars

Absolute scam!!! Ordered Hoka trainers for my son and the shipping was delay. A label created but shipping status didn’t change for over 6 weeks. Contacted customer services any they promised a ref... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(168)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful

Dreadful. Fake goods. From china. Masquerading as British. Do not use

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Don’t trust this site and don’t buy…

Don’t trust this site and don’t buy anything from it. The tracking number won’t work and you won’t receive your goods. That is exactly what happened with my package. Payed for it but never received it back. And they do not do refunds. Phone number is fake and you will never receive any response from them.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Counterfeit goods

Purchased two pairs of trainers in good faith with promise of fast delivery and easy returns Took 3 weeks to deliver, which clearly indicated that these were not uk based. When received, it was obvious the products are clearly counterfeit and are actually unwearable due to the way they have been made, the instep and heel support being incorrectly shaped. I have sent pictures of poor stitching and the fact that the branding direction differs on each trainer. Asked for money back and lo and behold, radio silence. AVOID AT ALL COST

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of size 4 hoka trainers…

Ordered a pair of size 4 hoka trainers for the wife on the 3rd may asked for a refund the next day after reading the reviews on trustpilot but no reply after email after email.
Got an email on the 11th to say they have been dispatched. Checked the shipping app and it hasn't moved. Biggest bs'ers selling fake goods.
I'll check on Trustpilot next time I order from sites I'm not to sure about.
Please don't do what I've done, once bitten as the saying goes!

3 May 2026
Unprompted review
Rated 1 out of 5 stars

AVOID - fake brands

AVOID TOTAL SCAM
False advertising. Unavailable to get in touch with. Phone doesnt work. Contact form doesn’t work. They send tracking updates with no information behind it. Goods finally arrived. Total fakes. Avoid at all costs.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Wish I'd done at least minimal research…

Wish I'd done at least minimal research before ordering. You basically see a product in £ and a british website, then when you pay they obviously order some knock offs from China for buttons that takes months (if ever) to arrive. Just avoid. Lesson learned.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM do not order from this company !

Ordered items over a week ago have chased up via email as the telephone number provided does not work. My only saving grace is I ordered using my credit card so I will reclaim the costs back via the bank. The bank allows the retailer 15 days to deliver the goods but reading the other reviews I will nor accept delivery if they ever get delivered which is in doubt. Like everyone says DO NOT ORDER from these crooks complete SCAM.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Fake shoes, No fefund

Training shoes took a long time to arrive (from China), and when they did they were the wrong size. Despite repeated requests by email (they do not answer the phone) I cant get my free return or refund. Also, shoes were fake

28 April 2026
Unprompted review
Rated 1 out of 5 stars

FAKE SCAMMERS

Ordered HOKA trainers. They arrived 3 weeks later and they sent the wrong size. Tried contacting them and had no response. The wrong size trainers sent were very poor quality and definitely fake but now I can’t get in touch with them and they don’t respond to emails or phone calls. SCAMMERS PLEASE DONT BUY FROM THIS COMPANY.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor communication

Very poor communication, selling fake product, giving the illusion UK based but comes from China, tracking number which does not work, telephone number never answered, rings like phone not in use, if you send the email asking concrete question you get vague answer which does not answer your question…. etc !!!! I would highly recommend, never buy anything from this company which pretend to be UK base but is from far China selling fake products .

8 May 2026
Unprompted review
Rated 1 out of 5 stars

It's a Chinese scam site

It's a Chinese scam site. Lovely pictures but that's not what they send you. It costs as much to return the goods as it does to buy them. They like your money but mostly they like your details which they get even more of if you accept a partial refund. They disguise the site and I didn't realise it was in China else I wouldn't have made the purchase. Lesson learnt!

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company. Bought a pair of Hoka trainers should have realised was to good to be true, did not arrive tracking number did not exist, do not answer emails. It is a total SCAM

30 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look