Smithandclarks Reviews 

32
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Brought an Audi S3 from them back in August 2024. Within a week of owning the car the water pump went. Along with some other issues then called in December regarding an issue was told I’d get a call b... See more

Company replied

Rated 5 out of 5 stars

We found Smith and Clarks on line whist looking for local car dealerships. Iain was brilliant, his customer service was second to none, quick to respond, arranged viewing around us and our time tabl... See more

Rated 5 out of 5 stars

Great experience buying a car from Iain! Coming from London to see a Ford Fiesta, he held the car for me until I could get there. Explained the process thoroughly, answered all my questions and even h... See more

Rated 5 out of 5 stars

Wow, what can I say.. smoothest car sale ever. Elliott was nothing but professional and friendly, communication was brilliant and I am over the moon with the over all experience and customer service I... See more

Company details

  1. Used Car Dealer

Information provided by various external sources

Our used car dealership in Andover, Hampshire stocks a wide selection of quality, yet affordable used cars for sale and on finance. Our friendly and knowledgeable team will be happy to answer any questions you might have regarding our used cars, and offer years of industry experience to help find the right used car for you, at the right price. Contact our local car dealership in Andover, Hampshire today for more information on any of our used cars, to book a test drive or to find out about the various car finance and warranty packages we have available. If you have a car for sale in Andover, our attractive part exchange service can help you save when you trade in your old car.


Contact info

3.8

Great

TrustScore 4 out of 5

32 reviews

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3.8

All reviews

(32)

1 review in the last 12 months

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Rated 5 out of 5 stars

Ok this how it happened,I searched the…

Ok this how it happened,I searched the net for mercedes I wanted.and first look I found the car I was looking for at Smith and Clarks,buy far the very best Merc irrelevant of age . I called Iain about it what a top man explained the car to me with the full story of where it came from,I bought it yesterday it is perfect as he said ,anyone looking for a car give Iain a call you won't be sorry .Top class cars and Top class service ,what an absolute Gentleman 👏👏

30 November 2020
Rated 5 out of 5 stars

Great service

Great service! Ian was very helpful and accommodating to viewings and made the whole process of buying a vehicle a breeze!

Many thanks!!

13 October 2020
Rated 5 out of 5 stars

Can’t fault the service

I had been looking for a Focus ST for some time and found a lovely one through Ian. He is a friendly and professional guy. He explained about his warranty provision at the time of purchase. Unfortunately there were a couple of issues with the car (Ian would not have been aware of these) and so I brought it back under the warranty. Ian didn’t delay or argue he sent the car for repair and was really helpful throughout. My car is now perfect and I would thoroughly recommend Ian. He goes the extra mile even coming to the sales office in his own time to accommodate you where necessary. I would definitely purchase a car through him again.

3 October 2020
Unprompted review
Rated 5 out of 5 stars

First class customer service

We found Smith and Clarks on line whist looking for local car dealerships. Iain was brilliant, his customer service was second to none, quick to respond, arranged viewing around us and our time table, nothing was to much trouble. Everything was booked by appointment due to CV19.
I fell in love with my now new Ford Focus, she drives like a dream. Completion of sale done in no time, 6 months warranty and 1 very happy customer.
If you want friendly, hassle free, great value car buying experience I would highly recommend Iain at Smith and Clarks.

3 August 2020
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Great experience part exchanging my vehicle with Iain. Simple process and had all my questions answered throughout. Would recommend to anyone looking to part exchange. No complaints at all.

25 July 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service!

Recently bought a Corsa from Iain at Smith and Clarks, and I can honestly say it is the best experience of buying a used car I have ever had. Iain's customer service is second to none, and he goes the extra mile to ensure that the client is happy. Would recommend without hesitation!

20 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The used car that I bought was accurately described and once I placed a deposit the car was prepared perfectly as promised. I would definitely recommend this dealer and would not hesitate to use them again

5 July 2020
Unprompted review

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