Smile Kitchens Reviews 

585
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their helpful design ideas, professional attitude, and patient guidance throughout the entire planning process. Consumers highlight that the custom design service and clear 3D visualizations make it simple to bring their dream kitchen visions to life. People also appreciate the high quality of the products and the smooth, supportive approach provided during consultations. However, some customers also noted occasional difficulties with delivery logistics, scheduling issues, and missing items upon arrival. Reviewers mentioned experiencing delays when waiting for replacement parts, alongside minor communication challenges with the support team post-order.

What people talk about most

Staff

Customers had overwhelmingly positive experiences with staff, frequently highlighting the helpfulness and... See more

Product

Reviewers mention positive feedback about product, highlighting the stunning finish, solid wood doors, and... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless design process and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the stress-free process and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the timely arrival of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We throughly enjoyed the professional, friendly service with our kitchen designer Corinne, assisting us on every stage of our kitchen project, the quality of product is second to none. Corinne put our... See more

Company replied

Rated 5 out of 5 stars

We were recommended Smile Kitchens by a neighbour who has the most gorgeous kitchen. Based on our experience so far, I have nothing but good things to say!! Jane Thyeson is our Kitchen Designer, and s... See more

Company replied

Rated 5 out of 5 stars

Corinne has been amazing! After finding Smile Kitchens on Instagram I decided to consider them for my latest renovation. After several appointments with other suppliers, Smile soon became my first c... See more

Company replied

Rated 5 out of 5 stars

Tom has been fabulous right from the very first design meeting we can’t thank him enough! Great with suggesting ideas and layouts we hadn’t thought of and really did accommodate every one of our non n... See more

Company replied


Company details

  1. Kitchen Supply Store

Written by the company

Online Kitchen design and supply


Contact info

4.8

Excellent

TrustScore 5 out of 5

585 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(585)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!

Jon was amazing helping design my new kitchen. He made sure to make the most out of the limited space we have, and managed to fit in all the appliances that I wanted. He was very diligent making sure that samples arrived on time, and that I was happy with the result, super accommodating with as many changes of mind that I had, including las minute additions. Cant wait to see my new kitchen !

1 April 2026
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Thank you for your wonderful review, Jimena! We’re delighted to hear that Jon supported you so well in designing your new kitchen, making the most of your space and ensuring everything you wanted was included.

It’s great to know he kept everything on track with samples and was accommodating throughout.

It’s an exciting stage and we can’t wait for you to see your new kitchen come together.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Isabella was such a great designer

Isabella was such a great designer, I really enjoyed the process and she helped with any questions I had. Would highly recommend!

28 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review! We’re delighted to hear that Isabella made the process so enjoyable and was able to support you with any questions along the way.

We really appreciate your recommendation.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, really helpful consultant. Chloe was quick to respond and could accommodate requests quickly and easily. She was happy to adjust things and the zoom calls were convenient for us and flexible. Samples arrived with great packaging and just and all round great service.

2 April 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your fantastic review! We’re delighted to hear that Chloe provided such helpful and responsive support, accommodating your requests with ease and keeping everything flexible and convenient for you.

We’re also so pleased the samples arrived well and added to your overall experience.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Bespoke island

I had a lovely consultation with Ms C. Mooney. She listened to my proposal and suggested logical solutions. At the same time as giving me time and options to think about. I never felt pushed into anything and if anything inspired by our conversation.

30 March 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Maria! It’s great to hear that Charlotte helped shape your ideas with clear, practical guidance while still giving you the time and space to consider your options. That balance is such an important part of the process.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Izzy was really helpful throughout the…

Izzy was really helpful throughout the design process, going through lots of variations and also trying to get us the best possible value for money.

27 March 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Rachel! We’re so pleased to hear that Izzy worked closely with you to explore different ideas and shape a design that felt right. Finding that balance between great design and strong value is something we really focus on.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens.

Rated 5 out of 5 stars

Jane Thyeson is a wonderful person to…

Jane Thyeson is a wonderful person to speak to when setting out to plan your kitchen. Knowledgeable and quick to understand what you’re looking for. 100% recommend!

26 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your lovely review, Lucy! We’re delighted to hear that Jane made such a positive impression. Her ability to quickly understand what you’re looking for and guide you with confidence is exactly what we aim for.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens. 😄

Rated 5 out of 5 stars

Good experience.

Chloe was extremely helpful and really helped us in planning and designing our new kitchen.
Would recommend anyone looking to renovate their kitchen to consider smile.

23 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your great review, Joshua! We’re pleased to hear that Chloe supported you so well in shaping your kitchen plans.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens. 😄

Rated 5 out of 5 stars

Excellent design process with Emma…

Excellent design process with Emma Irvine. Fantastic 3D visuals, and great suggestions to best use our space. Great communication from Mark in organising the delivery. Looking forward to receiving our new kitchen.

24 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review, Jo! We’re delighted to hear that Emma helped shape a design that makes the most of your space, and that the 3D visuals brought everything to life.

It’s great to know Mark has been keeping everything running smoothly too.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Professional service

Every time some one made arrangement and appointments they were carried out with punctuality.
Alicia was polite and patient with us and no changes were to much trouble to get to our final order

27 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your great review, James! We’re delighted to hear that everything ran smoothly and on time throughout the process.

It's great to know Alicia was polite and patient , supported you all the way.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Thank you, Chloe Thompson

I had a really positive experience working with designer Chloe Thompson at Smile Kitchens. She was genuinely lovely to deal with from start to finish; friendly, patient and very approachable.

What stood out most was how helpful she was during the design process. She took the time to listen carefully to what I wanted, offered thoughtful suggestions, and helped turn my ideas into a practical and attractive kitchen layout. Nothing felt rushed, and she was always happy to answer questions or explore different options.

Overall, Chloe made what could have been a stressful process feel smooth and enjoyable. I’d happily recommend her to anyone planning a new kitchen.

19 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Jenny! We’re so pleased to hear that Chloe made the whole process feel smooth and enjoyable.

Her friendly, patient approach and ability to turn ideas into a practical, well thought-out design are exactly what we aim for.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Jon is the best!

Couldn't be happier with our experince with Jon at smile kitchens. We did a few other designs with competitiors and Jon's was the first time we actually got excited. He had a great mixture of design and practicality and was very receiptive to our ideas and helped guide us through the process, which was very transparent unlike some other experiences we had. 10/10. Can't wait for our kitchen to be installed in a few weeks

17 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your fantastic review, Dylan! We’re delighted to hear you enjoyed working with Jon. He's brilliant at bringing together creativity and practicality in his kitchen designs.

It’s great to know you felt guided and well informed throughout the process.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars
Smile Kitchens logo

Reply from Smile Kitchens

Thank you for your kind words, Brian! We’re pleased to hear you were happy with both the service and delivery.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens. 😄

Rated 5 out of 5 stars

Kitchen renovation

Huse was an excellent designer , really tailoring the kitchen to what I wanted. The quality of the kitchens is so good and the best price we found. Would recommend smile kitchens to anyone looking to replace their kitchen.

9 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your great review, Emma! We’re delighted to hear that Huse was able to tailor the design so closely to what you had in mind. Creating kitchens that feel personal, high quality and great value is exactly what we strive for.

We really appreciate your recommendation.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 4 out of 5 stars

Kitchen

We really love our kitchen from Smile - the units and handles are beautiful.

We worked with Alicia to design the kitchen and she was really brilliant - working so hard to help us with the design and to enable us to order in time for a January delivery.

The delivery team were great too.

We had some communication issues with Smile after delivery - there were missing items from the kitchen delivery which we had not been informed of before delivery and for those it took a bit of going back and forth to understand the full picture. Some of the missing elements were then sent to us - but did not arrive on the days we were told they would be delivered. A tall end panel which was missing from the order was then delivered twice - damaged - which meant that our kitchen fitters had to leave the job and come back at a later time putting the kitchen fitting and worktop templating back.

After speaking with Simon, the communication improved greatly and we received regular contact and responses to our messages which we appreciated and all was resolved in the end.

Everyone we did speak to was really lovely - Adam, Jack, Janine, Mark, Simon, Emily and Alicia.

The worktop has just been fitted and is stunning - the worktop company Smile uses is brilliant, the guys communicated really well and carried out an excellent job - thoughtfully choosing the pattern on the stone for the upstand behind the oven.

Thanks so much Smile & team! :)

7 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your thoughtful review! We’re so pleased to hear how much you love your new kitchen and that the finished result has made such a great impression.

It’s great to know Alicia supported you well during the design process and that the wider team helped bring everything together.

We’re sorry to hear that communication around the missing items caused some frustration during installation. Your feedback is really valuable to us, and we’re pleased we were able to improve communication and get everything resolved for you.

It means a lot to hear your kind words about the wider team as well, and we’ll be sure to pass your feedback on.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Helpful

Helpful, honest and modern unique service from Jennifer Ings at Smile Kitchens. Although we didn’t use this company we found Jennifer to be really helpful and really enjoyed the design appointment. She offered some great advice and was very patient.

8 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Leah! We’re pleased to hear that you enjoyed your design appointment with Jennifer. Her thoughtful approach is exactly what we aim to provide, so it’s great to know the experience was helpful for you.

We really appreciate you taking the time to share your feedback and wish you all the best with your kitchen project. 😄

Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Smile Kitchens from start to finish. We dealt with Matthew Ansaldo‑Taylor, who was absolutely brilliant throughout the whole process.

Matthew was extremely professional, knowledgeable, and clearly knew the products inside out. He took the time to understand exactly what we were looking for and was incredibly helpful with every request and question we had along the way. Nothing ever felt like too much trouble, and his advice really helped us make the right choices.

The whole experience felt smooth and well managed thanks to his attention to detail and willingness to help wherever needed.

We would highly recommend Smile Kitchens and especially Matthew to anyone looking for a high-quality kitchen and great customer service.

24 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your fantastic review, Thomas! We’re delighted to hear that Matthew’s professionalism and expertise made such a positive impact on your experience.

Taking the time to understand each customer’s vision and guide them through the details is exactly what we strive for.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Jane was really accommodating when we…

Jane was really accommodating when we were organising design appointments and helping us to follow up afterwards. She was really knowledgeable, practical and realistic with budget and design.

3 March 2026
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Reply from Smile Kitchens

Thank you for your lovely review, Mandy! We’re delighted to hear that Jane made the process easy to navigate. Her knowledgeable and practical approach is exactly what we aim for, especially when balancing design ideas with budget.

Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

I had a brilliant experience with Smile…

I had a brilliant experience with Smile Kitchens from start to finish. Working with Kyal as my designer made the whole process genuinely enjoyable. He was knowledgeable, patient, and full of great ideas that helped bring my vision to life. Nothing felt rushed, and he really listened to what I wanted, offering thoughtful suggestions that made the design even better.
Communication was clear and prompt throughout, and I always felt well supported. Every step—from the initial design to placing the order—was smooth and stress-free.
I’m really looking forward to seeing the final kitchen installed, and I wouldn’t hesitate to recommend Smile Kitchens, especially if you get the chance to work with Kyal. A fantastic service all round!

5 March 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your wonderful review, Marta! We’re delighted to hear that your experience was enjoyable from start to finish. Kyal’s knowledge and creative input are a real asset to our team.

It’s great to hear that communication felt clear and supportive at every stage.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens!

Rated 5 out of 5 stars

Linje kitchen designed by Corinne

We worked with Corinne on our kitchen design and it has been a delight from start to finish! No question or minor change was too much to ask, Corinne explained everything incredibly thoroughly, and the price we got from Smile was SO MUCH more affordable that everywhere else we looked. Can't wait for the installation to begin! Thank you, thank you, thank you!!!

23 February 2026
Unprompted review
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Reply from Smile Kitchens

Thank you for your kind review, Laura! We’re so pleased to hear that working with Corinne has been such a positive experience from start to finish. Her thorough guidance is exactly what we aim to provide, so it’s fantastic to know you felt fully supported throughout.

It’s also great to hear that the value stood out compared to other options you explored.

Wishing you many happy memories in your new kitchen. Thank you for choosing Smile Kitchens! 😄

Rated 5 out of 5 stars

Chloe from Smile was brilliant in…

Chloe from Smile was brilliant in helping us to design a kitchen. She listened to our initial thoughts and had great suggestions and ideas. It was great seeing a design come to life and her guidance and advice helped to shape the best way to use our kitchen space. I found Chloe great to work with, incredibly responsive and flexible.

24 February 2026
Unprompted review
Smile Kitchens logo

Reply from Smile Kitchens

Thank you for your wonderful review! We’re delighted to hear that Chloe helped turn your early ideas into a design that truly made the most of your space. Her ability to listen carefully while offering thoughtful suggestions is exactly what we aim for.

It’s great to know you found her responsive and flexible throughout the process.

Thank you for choosing Smile Kitchens!

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