smileie.com Reviews 

1,005
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and patience of the staff, who provide excellent guidance through the impression process, often via virtual consultations. Many people appreciate the personalized support, making the overall experience smooth and easy. Consumers also note the quality of the service and product, with many seeing positive results for teeth straightening and a better smile. However, some customers also noted significant issues with the product, reporting aligners that were loose, ineffective, or failed to deliver expected results. A few other people also felt that customer service was poor, experiencing slow responses, difficulty with refunds, or encountering unhelpful interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and clear... See more

User experience

Consumers find the user experience to be positive, with many reporting that the process was easy, simple, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professional communication,... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with the results,... See more

Service

Customers consistently note positive experiences with service, often praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great start! Smileie sent me the standard impression kit, but the molds were too big. They kept on sending 3 more sizes until one fit. On a Zoom call, Dr. Arooj walked me through the impression... See more

Rated 5 out of 5 stars

Smilie company is well priced and fairly affordable. They offer night time aligned I’m excited about. I have received them yet and will leave another review then, but so far feels worth it to invest i... See more

Company replied

Rated 5 out of 5 stars

Impressions were difficult at first without help and by myself. After setting up a virtual consultation with Dr Arooj the impressions came out perfect the first time both top and bottom. She was very... See more

Company replied

Rated 5 out of 5 stars

From the beginning, I have found the process well organized and thorough. The aligners are doing the trick as I have seen results after the first aligner! I am using the nighttime upper and lower alig... See more

Company replied


Company details

  1. Cosmetic Dentist

Written by the company

Smileie provides high-quality custom clear aligners at a fraction of the cost of traditional braces. Enjoy expert-designed treatment from the comfort of your home with faster, more convenient results.

Support & Convenience You Can Count On

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.

24/7 live chat support and fast, free shipping to keep your smile journey smooth and stress-free.
Our team is available 24/7 via live chat to assist you at every step, from getting started to completing your treatment. We also offer free 24-hour shipping so you receive your aligners quickly without any extra cost. Your comfort, convenience, and satisfaction are our top priorities.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,005)

284 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm really happy with the results

I'm really happy with the results. I feel like they're comparable to invisalign, which was going to be $10,000. Not in my budget. This was easy, the customer service was great. Highly recommend.

12 May 2026
Rated 5 out of 5 stars

Great support

Great support! Our zoom appointment was a big help in guiding us through the process to get good impressions. Dr. Jay was very helpful!

8 May 2026
Rated 4 out of 5 stars

Pretty happy overall with my smilie…

Pretty happy overall with my smilie experience. My teeth have straightened significantly and the cost was considerably less than the leading name brand. The biggest thing was the fitting for the trays. I myself had a little trouble getting a good bite tray. I had to do the virtual meeting for instructions getting a good tray. The Dr. was very helpful but being a stranger to the virtual meetings I missed two appointments, I guess I was doing the meeting wrong or something. But I did figure it out so waiting on my last set of trays.

6 May 2026
Rated 5 out of 5 stars

Great Experience

Dr. Jay was extremely helpful and patient as I figured out the molds and was able to do them. Would very much recommend.

8 May 2026
Rated 4 out of 5 stars

This whole process has been very simple…

This whole process has been very simple and straightforward. Every person I have spoke with has been extremely nice and very helpful when answering my question. The impression kits were very easy to do, all I needed to do was follow the guide. So far I have had a wonderful experience with this company.

4 May 2026
Rated 5 out of 5 stars

Dr. Arooj

Dr. Arooj was incredibly patient, kind and helpful. I had an easy impression fitting thanks to her. Excellent experience.

2 May 2026
Rated 5 out of 5 stars

Knowledgeable team member that…

Knowledgeable team member that explained the impression-making process clearly. She did a great job coaching me thru the process of making proper impressions!

29 April 2026
Rated 5 out of 5 stars

I’ve had a good overall experience with…

I’ve had a good overall experience with Smileie. The aligners noticeably improved my smile, and the treatment process was simple and easy to follow. Shipping was smooth, instructions were clear, and their team has been responsive whenever I’ve reached out with questions. I’m currently working through a small final adjustment, but overall I’m happy with the progress and results so far.

2 May 2026
Rated 5 out of 5 stars

Dr Arooj :)

Dr. Arooj was awesome! She was patient with us over zoom and made the process really easy. She's very pleasant and I appreciate her taking the time to help us get the impressions just right. Very happy with this service so far.

1 May 2026
Rated 5 out of 5 stars

Smileie review

Dr. Arooj Sibtain was great helping me do my impressions the correct way!! My Smileie advisor is also great at communicating. We will see how my smile turns out. I love the convenience of this teeth straightening plan.

1 May 2026

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