I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
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Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Ordered and delivered quickly and good…
Ordered and delivered quickly and good product, my teeth feel very clean
10 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’re pleased with the product. It’s great to know your teeth are feeling noticeably cleaner. We truly appreciate your support and look forward to welcoming you back for future orders!
Good product
9 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
I was bought a water flosser as a gift
I was bought a water flosser as a gift, opened it and then and didn’t use it for ages. When I did come to use it I had lost the charger. I contacted Matt at Smile Therapy and nothing was too much trouble. I now have a new charger and the flosser is fab too.
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our team was able to help resolve the issue quickly and get you back to using your Water Flosser. It’s great to know you’re pleased with both the product and the service you received. We truly appreciate your support and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the product easy to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Very good fast service
Very good fast service. Very happy with my purchase
25 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the fast service and that you’re very happy with your purchase. We truly appreciate your support and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’re pleased with the product and its performance. We truly appreciate your support and look forward to welcoming you back for future orders!
Brilliant water flosser .
Brilliant water flosser .. stopped bleeding gums and regular need for deep cleaning at the dentist .. life changing product
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the Water Flosser has made such a positive difference to your oral care routine. It’s wonderful to know you’ve seen such great results and found it to be such a life-changing product. We truly appreciate your support and look forward to welcoming you back for future orders!
Smile therapy is a great company
Smile therapy is a great company that offer amazing products an amazing customer service an delivery service quick delivery an 5* product
Go check out there website you will be amazed.
24 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve had such a positive experience with our products, customer service, and quick delivery. Your kind words and recommendation mean a lot to us. We truly appreciate your support and look forward to welcoming you back for future orders!
After a long time looking ...
After a long time looking for a waterpik i kept going back to smile therapy and i am very glad I did its large water tank and different levels of pressure make it ideal for everyone with different needs ,it also comes with different attachments and travel pouch highly recommend.
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you chose Smile Therapy and are so pleased with your Water Flosser. It’s great to know the design, pressure settings, accessories, and travel pouch have all made such a positive difference. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Prompt delivery
Prompt delivery, toothpaste tablets leave mouth really refreshed
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived promptly and that you’re enjoying the toothpaste tablets. It’s great to know they’re leaving your mouth feeling fresh and clean. We truly appreciate your support and look forward to welcoming you back for future orders!
The communication from placing my order…
The communication from placing my order to delivery was amazing I am very pleased with my purchase and the service supplied. Will be recommending to my friends and family
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the communication throughout your order, as well as the product and service you received. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Both my self and my partner have the…
Both my self and my partner have the water flosser as recommended by our dentist, it’s a must have and easy to use
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear both you and your partner are enjoying the Water Flosser and finding it easy to use. It’s great to know it has become an important part of your oral care routine. We truly appreciate your support and look forward to welcoming you back for future orders!
Works very well
Staining visibly lightened after second use and teeth felt really clean. No sensitivity issues.
12 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you noticed visible results so quickly and that your teeth felt noticeably cleaner after use. It’s also great to know you experienced no sensitivity. We truly appreciate your support and look forward to welcoming you back for future orders!
Unfortunately doesnt work cordless so…
Unfortunately doesnt work cordless so has to remain connected to the charge wire to work but otherwise cleans mouth gaurds/invisalign well removed the discolouration and most white build up of microdeposits within days of using it.
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We appreciate your honest feedback and are sorry to hear about the issue with the cordless function. We’re pleased to know that despite this, the product has been effective in cleaning your mouth guards and helping to remove discolouration and build-up so quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Mouth feels so fresh
Mouth feels so fresh! Very easy to use would definitely recommend to my friends and family.
10 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that it’s leaving your mouth feeling fresh. It’s great to know you found it easy to use and would recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
Fast and efficient service
The product was received promptly and the customer service has been helpful. I haven't used the product long enough to notice a difference however my experience has been good so far.
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived promptly and that you’ve had a positive experience with our customer service. We hope you continue to enjoy the product and see great results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to order & prompt delivery
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process easy and that your order arrived promptly. We truly appreciate your support and look forward to welcoming you back for future orders!
Good home teeth maintenance..
This product is great, i must say i thought it would be dentist great.. although I dislike going to the dentist.. its not quite as good as the dentists tools.. but its good enough for home teeth cleaning and maintenance.. so 5 stars from me.. i would recommend if u want to keep your teeth clean and avoid to many dentist trips..
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that it has become a great addition to your home oral care routine. We appreciate your honest feedback and are glad to know you’ve found it effective for maintaining clean teeth between dental visits. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
This is a game changer!
This is a game changer! A bit more use to get more practice to gain better results, but after only a few uses, you can see obvious results = a better, more confident smile!😃
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re already seeing such positive results after just a few uses. It’s wonderful to know the product is helping you feel more confident in your smile. We truly appreciate your support and look forward to welcoming you back for future orders!
No good for sensitive teeth
I used my plaque remover as stated very easy and careful setting, however the pulse sensation was very uncomfortable and unpleasant
I continued with it thinking it will get easier but it hasn’t
If you have sensitivity please do not buy. I have asked for an exchange for a different product as I knew my refund date had expired, I was refused
Not good customer service at all.
8 March 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. Customer satisfaction remains our top priority, and we are committed to resolving any issues as quickly and effectively as possible.
Our team guided you in accordance with our policy, but we kindly encourage you to reach out to our team once again. We will be more than happy to assist you and provide a suitable resolution.
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