I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
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Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the fast delivery and great products. We truly appreciate your support and look forward to welcoming you back for future orders!
Used the ultrasonic tooth cleaner
Used the ultrasonic tooth cleaner once and noticed a particularly troublesome stain was lifted from my tooth that was bothering me, my teeth seem so much cleaner after first use, very happy with my product
13 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you noticed such impressive results after your very first use and that the ultrasonic tooth cleaner has already helped remove a stubborn stain. It’s wonderful to know your teeth are feeling much cleaner and that you’re so happy with your purchase. We truly appreciate your support and look forward to welcoming you back for future orders!
My toothbrush stoped working 2 months…
My toothbrush stoped working 2 months after I purchased. I contacted customer service and straight away a new one was sent to my home address.
26 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re sorry to hear about the issue with your toothbrush, but we’re delighted our customer service team was able to resolve it quickly and get a replacement sent straight away. We truly appreciate your support and look forward to welcoming you back for future orders!
Superb purchase
Fantastic. It does make you smile more after using it. It was a great purchase and highly recommend. Easy to use and portable also.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with your purchase and that it’s delivering such great results. It’s wonderful to know you found it easy to use, portable, and worthy of recommending. We truly appreciate your support and look forward to welcoming you back for future orders!
A really dedicated service
A really dedicated service and the company seem honest and keen to offer ongoing assistance and support.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the service and felt supported throughout your experience with us. It means a lot to know our commitment to helping our customers has come through. We truly appreciate your support and look forward to welcoming you back for future orders!
I was really surprised about the after…
I was really surprised about the after sale Care and attention. Above and beyond. 10/10
27 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were so pleased with the after-sales care and support you received. It means a lot to know our team exceeded your expectations. We truly appreciate your kind words and feedback, and look forward to welcoming you back for future orders!
I got the tooth powder
I got the tooth powder. It makes my teeth feel really clean. I’m using it daily, cant say I can see any whitening effect or stain removal as yet.
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the fresh, clean feeling from the tooth powder and have made it part of your daily routine. We appreciate your honest feedback and hope you continue to see more noticeable results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Good price ,fast delivery ,astonishing…
Good price ,fast delivery ,astonishing quality
10 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the great value, fast delivery, and outstanding quality of the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Really happy with my purchase
Really happy with my purchase , straightforward ordering and delivered quick
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re happy with your purchase and found the ordering process straightforward, with quick delivery too. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use website
Easy to use website. Quick deliver and quality product.
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website easy to use, your order arrived quickly, and that you’re pleased with the quality of the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Brilliant just had implants and it’s…
Brilliant just had implants and it’s fantastic for cleaning them
8 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the product and that it’s helping with your cleaning routine so effectively. It’s wonderful to know it has been such a helpful addition for your oral care. We truly appreciate your support and look forward to welcoming you back for future orders!
My order got lost in the post
My order got lost in the post. But a quick e mail and a new product was dispatched. Great company and the product is perfect gives my teeth a great clean. I certainly would recommend it. 👌
4 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re sorry to hear your original order was lost in the post, but we’re delighted our team was able to resolve this quickly and send a replacement. It’s great to know you’re pleased with the product and the clean it gives your teeth. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Omg the teeth whitening toothpaste…
Omg the teeth whitening toothpaste wowwwwww brilliant stuff highly recommend and a smoker and a huge tea drinker and this stuff gets all stains off
1 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the whitening toothpaste and the results you’ve achieved. It’s wonderful to know it’s helping effectively remove stains and that you’d highly recommend it. We truly appreciate your support and look forward to welcoming you back for future orders!
Great stuff
14 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Literally zero improvement despite…
Literally zero improvement despite using all of the gel provided over a 3 weeks period
14 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to reach out to our team directly, we will be more than happy to assist you and provide a suitable resolution.
My mouth has never felt so clean
Absolute game changer this water flosser is. I absolutely love it, my mouth has never felt so clean. I recently got fixed braces so this has been a massive help to me. I’ve also convinced both my Mam, a work colleague and a friend to order one too!!
8 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the Water Flosser has been such a game changer for you and that it’s helping so much with your oral care routine. It’s wonderful to know you’re enjoying the results and have already recommended it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy purchase, great product
Easy purchase, quick delivery, great product
16 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the purchasing process easy, delivery was quick, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Great product,battery life is fantastic
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that the battery life has impressed you. We truly appreciate your support and look forward to welcoming you back for future orders!
Customer service were excellent when my…
Customer service were excellent when my original parcel got lost in the system. Replacement turned up promptly and I have been using it for a few days. I think it will take a few sessions but it definitely works.
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our customer service team was able to resolve the delivery issue quickly and that your replacement arrived promptly. It’s great to know you’ve already started seeing positive results with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
I gave my bamboo toothbrush to my…
I gave my bamboo toothbrush to my daughter as she uses them regularly so it was the best thing to do, I bought an electric toothbrush brush who’s is brilliant
8 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the bamboo toothbrush was put to good use and that you’re so pleased with your electric toothbrush. It’s wonderful to know you’re enjoying the product. We truly appreciate your support and look forward to welcoming you back for future orders!
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