I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
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Review summary
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My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
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Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Smile Therapy Ultra sonic tooth cleaner - totally useless.
I purchased 2 x Smile Therapy Ultra Sonic Tooth cleaners.
It’s literally a crude curved piece of pointed metal which vibrates. It hammers your teeth to remove stains etc, it does nothing like it’s advertised to do. No stains removed. I am not confident it doesn’t damage the teeth either. It’s so rudimentary. The marketing well exceeds the product. I unpacked them both so couldn’t return even though I only used mine. Total waste of money. Don’t be fooled by the sparkly ads.
1 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible.
We kindly encourage you to contact our team directly, as they will be more than happy to assist you with product usage and provide a suitable resolution.
Love my toothbrush and tooth cleaner…
Love my toothbrush and tooth cleaner love the feel of my teeth now all day and cleaner
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your toothbrush and tooth cleaner and that your teeth feel so clean throughout the day. It’s wonderful to know you’re enjoying the results. We truly appreciate your support and look forward to welcoming you back for future orders!
Website clear and easy to use
Website clear and easy to use. All the information I was looking for was available. Found what i wanted a new electric toothbrush. Half price as well, perfect.
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website clear and easy to use and that all the information you needed was available. It’s great to know you found the perfect electric toothbrush at a great price and are happy with your purchase. We truly appreciate your support and look forward to welcoming you back for future orders!
Great product and good delivery process
Great product and good delivery process
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and the delivery process. We truly appreciate your support and look forward to welcoming you back for future orders!
Dissapointing
I purchased water flosser in march 2026 , great product for 2months .then it stopped working . Smile therapy wanted me to send a video of fault ,which is a challenge due to my disabilities. It took 7 emails before they agreed i could send the flosser back by post at my cost.
My carer took a video as in this weather they didnt fancy standing in a queue at the post office so we sent the video then silence
I dont have an issue with their products when they work but their customer services is poor with very little focus on individual cases and more about whats best for the company
It would be supportive if others share their experiences when products fail
The response is incorrect i have sent the video of the product and i received confirmation . However no solution is forthcoming . Its unfortunate that smile feels saying sorry and validating my concerns is a sign of guilt rather then seeing it as a way forward .
24 June 2026
Unprompted review
Reply from Smile Therapy
Please accept our sincere apologies for any inconvenience caused. Customer satisfaction is our top priority, and we are committed to resolving any issues as quickly and effectively as possible.
Our team has explained the situation and is willing to help, but we have not received any further response from you. We kindly ask you to get back in touch with our team. We will be happy to assist you and provide a suitable resolution.
The delivery was very quick and the…
The delivery was very quick and the scraper is effective, removing the black stains gently. It s no harsh.
I
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’re pleased with the scraper. It’s wonderful to know it’s effectively helping remove stains while still feeling gentle to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Used the tooth whitening powder and…
Used the tooth whitening powder and floss sticks, both brilliant! Also had the tooth cleaner a few months ago and really noticed a difference! Really quick delivery too.
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the tooth whitening powder and floss sticks, and that you’ve also seen great results from the tooth cleaner. It’s wonderful to know you’ve noticed a real difference and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use website
Easy to use website, quick delivery and good product, information sent via email on best way to use was veery useful.
3 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found our website easy to use, your order arrived quickly, and that you’re pleased with the product. It’s wonderful to know the email guidance on the best way to use it was helpful too. We truly appreciate your support and look forward to welcoming you back for future orders!
Visible results from the first…
Visible results from the first application, very happy so far
23 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you noticed visible results from the very first application and that you’re so pleased with the product so far. We truly appreciate your support and look forward to welcoming you back for future orders!
Greta toothbrush love that it is so…
Greta toothbrush love that it is so quiet!
11 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re loving your toothbrush and that you’re enjoying how quiet it is to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Time saving …
Brilliant tooth brush i cant believe 30 seconds is all I need, why have I been wasting my life so much, the only downside for me is getting the toothpaste on the u shaped brush as its double sided and my tremor is ridiculously bad right now but I'm getting there with it. Really quick delivery service. Brilliant
25 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying your toothbrush and finding it such an effective and time-saving addition to your routine. We also really appreciate your honest feedback, and it’s wonderful to know you’re already seeing the benefits. We’re so pleased the delivery was quick too. Thank you for your support, and we look forward to welcoming you back for future orders!
Quick delivery and easy to follow…
Quick delivery and easy to follow instructions. Teeth feel really smooth and clean after use
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you found the instructions easy to follow. It’s wonderful to know your teeth are feeling noticeably smooth and clean after use. We truly appreciate your support and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re very happy with your purchase. We truly appreciate your support and look forward to welcoming you back for future orders!
This is a great product…
This is a great product to remove stains and calcium build up on your teeth.
Leaved your mouth feeling credit and clean.
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the product and that it has been effective in helping remove stains and calcium build-up. It’s wonderful to know it leaves your mouth feeling fresh and exceptionally clean. We truly appreciate your support and look forward to welcoming you back for future orders!
Issue with water tank resolved…
Issue with water tank resolved immediately and new one dispatched straight away.
25 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear our team was able to resolve the issue with your water tank quickly and arrange a replacement straight away. We truly appreciate your support and are pleased we could help make the experience a positive one. We look forward to welcoming you back for future orders!
Good quality product
It was really good I really liked my toothbrush the delivery was fast and my teeth feel cleaner then ever
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with your toothbrush and that your order arrived quickly. It’s wonderful to know your teeth are feeling cleaner than ever and that you’ve had such a positive experience. We truly appreciate your support and look forward to welcoming you back for future orders!
Brilliant quality products
Brilliant quality products, my teeth feel really clean I need to purchase more products from this company
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the quality of the products and that they’re leaving your teeth feeling really clean. It’s wonderful to know you’ve had such a positive experience and are looking forward to trying more from us. We truly appreciate your support and look forward to welcoming you back for future orders!
Product arrived really quickly and I am…
Product arrived really quickly and I am really happy with the flosser - it’s very powerful and effective.
23 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’re so pleased with the flosser. It’s wonderful to know you’re finding it powerful and effective. We truly appreciate your support and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you had a great experience and that your order arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Product came really fast and it worked wonders!
Product came really fast and it worked wonder with plaque on my teeth, would recommend to anybody for the price!
10 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived quickly and that you’ve had such great results using the product. It’s wonderful to know it has been effective and that you’d happily recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
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