I recently had need to replace an item purchased from Smile, within its warranty period. Their response has been superb from beginning to end. Quick response to e mails, clear instructions on diagnosi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
Company replied
Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
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Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery
Prompt delivery. Excellent electric toothbrush. Doesn't make my teeth vibrate like others .leaves my teeth feeling really clean .gentle on gums
.love it .Excellent service.
1 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with your electric toothbrush and that it provides a gentle yet thorough clean while being comfortable on your gums. It’s wonderful to know you’ve had a great experience with both the product and our service. We truly appreciate your support and look forward to welcoming you back for future orders!
It’s a must
I haven’t had the smile flosser fir very long, but in the few weeks of using it , my teeth look and feel better.
5 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear that after just a few weeks of using the Smile Flosser, you’re already noticing an improvement in how your teeth look and feel. It’s wonderful to know you’re seeing positive results so quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent service from Smile Therapy
Excellent service from Smile Therapy. Ordering was easy, delivery was fast, and the products are great quality. Really happy with my purchase and would definitely order from them again. Highly recommended!
21 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you had such a positive experience with Smile Therapy and found the ordering process easy and delivery fast. It’s wonderful to know you’re pleased with the quality of the products and are so happy with your purchase. We truly appreciate your support, recommendation, and look forward to welcoming you back for future orders!
Although not a major difference
Although not a major difference, I can see some staining has been removed. It is fine with my sensitive teeth
30 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve already noticed some improvement with stain removal and that the product has been comfortable to use with your sensitive teeth. We appreciate your honest feedback and hope you continue to see even better results with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
Whiter teeth!
Had a comment the other day that my teeth are looking lovely and white!! Very pleased.
30 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the results and even receiving compliments on your teeth. It’s wonderful to know you’re happy with the outcome. We truly appreciate your support and look forward to welcoming you back for future orders!
Quick delivery and an amazing product
Quick delivery and an amazing product. Stylish and great colour.
Much better than my old Waterpic and a better price.
26 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the product and that you’re enjoying both its stylish design and performance. It’s wonderful to know you found it to be an improvement over your previous one while also offering great value for money. We truly appreciate your support and look forward to welcoming you back for future orders!
I like the different settings on the…
I like the different settings on the electric toothbrush it makes cleaning a lot easier
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the different settings on your electric toothbrush and that they’re making your cleaning routine easier and more effective. We truly appreciate your support and look forward to welcoming you back for future orders!
Good elecric tooth brush with different…
Good elecric tooth brush with different settings but i feel the bristles could be slightly firmer .
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the electric toothbrush and enjoying the different settings it offers. We also appreciate your honest feedback regarding the bristles, as customer input like this helps us continue improving our products. We truly appreciate your support and look forward to welcoming you back for future orders!
Elisa A was fantastic
Elisa A was fantastic. Excellent customer service, really friendly and helpful :) thank you so much Elisa!
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your wonderful review! We’re delighted to hear that Elisa A provided such fantastic customer service and made your experience a positive one with her friendly and helpful support. We’ll be sure to pass along your kind words to her. We truly appreciate your support and look forward to welcoming you back for future orders!
I have found my smile 😃electric…
I have found my smile 😃electric toothbrush so much easier to handles I have got Rhumatiod arthritis Fibromyalgia and my hands are very swollen and painful I will be sticking to this one so pleased
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your Smile electric toothbrush has made your daily routine easier and more comfortable to manage. It’s wonderful to know the design is working so well for you and that you’ve found a product you’re truly pleased with. We genuinely appreciate you sharing your experience, and we look forward to welcoming you back for future orders!
Good product
Good product, fast delivery. Reaches places interdental brushes can't and much more pleasant than flossing. Definitely recommend.
22 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the product and that it’s providing a more comfortable and effective alternative to traditional flossing. It’s wonderful to know it’s helping clean those harder-to-reach areas and that you’d happily recommend it to others. We truly appreciate your support and look forward to welcoming you back for future orders!
Full marks
Smooth process from simple ordering to speedy delivery and a really good product. Thank you
15 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the whole process smooth, from ordering through to speedy delivery, and that you’re pleased with the product. We truly appreciate your support and look forward to welcoming you back for future orders!
Bought a Ultrasonic tooth cleaner and…
Bought a Ultrasonic tooth cleaner and it was very good. Does what it says it does with ease.
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with your Ultrasonic Tooth Cleaner and that it’s working exactly as expected. It’s great to know you’re finding it easy to use and effective. We truly appreciate your support and look forward to welcoming you back for future orders!
Smooth efficient ordering process
Smooth efficient ordering process. Fast delivery too
24 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process smooth and efficient and that your delivery arrived quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy ordering
Easy ordering, quick delivery, great product I can already see a difference, easy to use
23 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the ordering process easy and your delivery quick. It’s wonderful to know you’re already seeing a difference and that you’re finding the product easy to use. We truly appreciate your support and look forward to welcoming you back for future orders!
Great flosser
Great flosser , gets everything out that a toothbrush can’t . Just bought another one for a family member
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with the Water Flosser and that it’s helping clean those areas a toothbrush can’t reach. It’s wonderful to know you’ve been happy enough with it to purchase another one for a family member. We truly appreciate your support and look forward to welcoming you back for future orders!
Absolutely brilliant results with the…
Absolutely brilliant results with the first week Genuine A+
28 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve achieved such brilliant results within the very first week of use. It’s wonderful to know you’re so pleased with the product and your experience so far. We truly appreciate your support and look forward to welcoming you back for future orders!
My water flossers got lost in the post…
My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothing like smile i got food ect even after using my normal one before!id highly recommended
29 May 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re sorry to hear there was an issue with delivery, but we’re delighted our team was able to resolve it quickly and get replacements sent out straight away. It’s wonderful to know you’re so pleased with the Water Flosser and that you’ve noticed such a big difference compared to others you’ve tried before. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Great delivery service and I love the…
Great delivery service and I love the way it cleans my teeth. Definitely makes a difference. Worth the money.
19 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the delivery service and that you’re loving the way the product cleans your teeth. It’s wonderful to know you’ve noticed a real difference and feel it’s been well worth the investment. We truly appreciate your support and look forward to welcoming you back for future orders!
Great product
Dental Wireless 5-In-1 Water Flosser Pro
This is the second item that I’ve brought and it’s as expected, works great, was really surprised with the actual flossing and how easy it was to use. Delivery arrived promptly.
20 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’ve returned for a second purchase and that the Dental Wireless 5-In-1 Water Flosser Pro has lived up to your expectations. It’s wonderful to know you were pleasantly surprised by how effective and easy to use the flosser is, and that your order arrived promptly. We truly appreciate your continued support and look forward to welcoming you back for future orders!
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