My water flossers got lost in the post but straight away they sent out new ones even though it wasn't their fault it was delivery driver when i received them ive tried so many other ones but nothin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website and ordering system is so simple to use, informative etc. Super quick delivery with updates throughout. Having only just received the product and used for about a week I think it's gre... See more
Company replied
Motor stopped working after 7 months and they issued a full refund. Communication was really good and it was resolved in a couple of days. These things happen with technology but their response wa... See more
Company replied
I've tried quite a few teeth whitening products over the years, but Smile Therapy Pro Teeth Whitening PAP+ is the first non-bleach product that has genuinely whitened my teeth. It's easy to use, gentl... See more
Company replied
Company details
Written by the company
Elevate your oral hygiene with Smile Therapy, the premier brand for at-home dental care. Experience transformative power for a radiant smile. Discover innovative solutions and professional-level care from home. Unlock the secret to a healthy & confident smile with Smile Therapy.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- support@smile-therapy.co.uk
- smile-therapy.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Was fast and efficient service
Was fast and efficient service. Come quickly, and upon using the products I’m very satisfied 😊
8 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the fast and efficient service and that your order arrived quickly. It’s wonderful to know you’re very satisfied with the products. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent customer service great…
Excellent customer service great product highly recommend
10 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with both our customer service and the product. We truly appreciate your recommendation and support, and look forward to welcoming you back for future orders!
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the product and that your order was delivered quickly. We truly appreciate your support and look forward to welcoming you back for future orders!
No more sore gums with this product
No more sore gums with this product, takes a little bit of getting used to, much more gentle on the gums and the mouth in general
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the product has helped with your gums and that you’re finding it much gentler to use. It’s wonderful to know it’s making such a positive difference. We truly appreciate your support and look forward to welcoming you back for future orders!
Good customer service
I bought the water flash machine since 2024 and its still working very well. Last month the water tank of the machine was broken and I contacted the customer service to replace it and they responded quickly and send it to my address in two days. Thank you
29 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your Water Flosser is still working so well and that our customer service team was able to quickly arrange a replacement water tank for you. It’s wonderful to know it arrived within two days. We truly appreciate your support and look forward to welcoming you back for future orders!
Water flosser replacement cable.
Purchased a water flosser in Dec 2025, and have lost the charging lead. Reached out to customer service, and the service and response time has been amazing. Shout out to Elisa A who is fantastic. Highly recommend.
8 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you received such fantastic customer service and that our team was able to help so quickly. We’ll be sure to pass your kind words on to Elisa A. We truly appreciate your support and recommendation, and look forward to welcoming you back for future orders!
From ordering to delivery the service…
From ordering to delivery the service was prompt and I was kept well informed. Product is excellent and packaging was good.
16 June 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you were pleased with the prompt service from ordering through to delivery and that you were kept well informed throughout. It’s wonderful to know you’re happy with the product and packaging. We truly appreciate your support and look forward to welcoming you back for future orders!
I ordered the 5 in 1 water flosser…
I ordered the 5 in 1 water flosser after my hygienist told me to get one and I have only had it a few days and I can say it works great in fact better than I was expecting. The full power setting is quite high so I would recommend starting at a lower setting and working your way up but I’d recommend this to anyone and for the money it’s very good value.
7 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the 5-in-1 Water Flosser has exceeded your expectations and that you’re already seeing great results after just a few days. We also appreciate your helpful advice for new users, and it’s wonderful to know you feel it offers such great value for money. We truly appreciate your support and recommendation, and look forward to welcoming you back for future orders!
The results were exactly like I…
The results were exactly like I expected! Great product! My teeth are more clear and I didn’t feel any sensitivity!
4 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the product delivered the results you were hoping for and that your teeth are looking noticeably brighter without any sensitivity. We truly appreciate your support and look forward to welcoming you back for future orders!
Great service
Great service, fast response and I got exactly what was on the box.
7 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you received great service, a fast response, and that the product met your expectations. We truly appreciate your support and look forward to welcoming you back for future orders!
Works well, gets rid of plaque and stains
Works well, gets rid of plaque and doesn't run out quickly, charge carries for ages. Also gets rid of stains but does take a couple days to get rid of stubborn ones.
7 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear the product is working so well for you and that it’s effectively removing plaque and stains, while the long battery life has impressed you too. We truly appreciate your support and look forward to welcoming you back for future orders!
Water flosser Pro 10/10
Placed this order as I was recommended the water flosser pro, it’s a great product, quick delivery, I ordered the 360 degree U Electric Mouthbrush, I wouldn’t recommend this, it’s not a great product
4 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re enjoying the Water Flosser Pro and that your order arrived quickly. We also appreciate your honest feedback, as customer feedback helps us continue to improve our products. We truly appreciate your support and look forward to welcoming you back for future orders!
Great tongue scraper
Great tongue scraper, wanted to rebuy this again, one of the best quality oral care products i own
6 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re so pleased with your tongue scraper and that you chose to purchase it again. It’s wonderful to know you consider it one of the best quality oral care products you own. We truly appreciate your support and look forward to welcoming you back for future orders!
Prompt delivery
Prompt delivery, good packaging, love the product, works well.
6 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your order arrived promptly, was well packaged, and that you’re loving the product. It’s wonderful to know it’s working well for you. We truly appreciate your support and look forward to welcoming you back for future orders!
I love everything such high quality and…
I love everything such high quality and pretty designs.
6 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you love the products and are pleased with the high quality and beautiful designs. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent toothbrush
Excellent toothbrush! My 7 year old loves it and it has encouraged him so much to brush his teeth!
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your 7-year-old loves the toothbrush and that it’s encouraged him to brush his teeth with enthusiasm. It’s wonderful to know it’s having such a positive impact. We truly appreciate your support and look forward to welcoming you back for future orders!
Ordered the water pik not used yet as…
Ordered the water pik not used yet as only just received.
3 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear your item has arrived safely. We hope you enjoy using it and are pleased with the results. We truly appreciate your support and look forward to welcoming you back for future orders!
Easy to use with different speeds and…
Easy to use with different speeds and works great
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you found the product easy to use and that you’re enjoying the different speed settings. It’s wonderful to know it’s working so well for you. We truly appreciate your support and look forward to welcoming you back for future orders!
It works tastes lovely and makes my…
It works tastes lovely and makes my mouth feel fresh
5 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that you’re enjoying the taste and fresh feeling it leaves. We truly appreciate your support and look forward to welcoming you back for future orders!
Excellent bit of kit
Excellent bit of kit, works well. Waiting to see how I can improve the look of my teeth
2 July 2026
Unprompted review
Reply from Smile Therapy
Thank you for your review! We’re delighted to hear you’re pleased with the product and that it’s working well for you. We hope you continue to see great improvements with continued use. We truly appreciate your support and look forward to welcoming you back for future orders!
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