SM Garden Sheds Reviews 

104
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered, and paid in full, a gingerbread max playhouse for our grandchildren, via Tesco marketplace. Ordered in May, delivery due June 4th. Finally got the delivery on August 4th and when my husband s... See more

Rated 1 out of 5 stars

Ordered a greenhouse through Tesco Marketplace. Contacted SM to be told delivery was 5 to 6 weeks. Specifically asked if there were any reasons for delays, like getting polycarbonate. Categorically to... See more

Rated 1 out of 5 stars

Without a doubt the worst company I’ve had the displeasure of dealing with. Cancelled order in June, was told 2-3 weeks for refund. Phoned after 3 weeks, told greenhouse was ready for delivery and the... See more

Rated 5 out of 5 stars

Excellent order process from customer services. Even price matched another supplier. Long lead in time but in no rush. Kept me updated throughout. Delivery by excellent driver who unloaded straight in... See more

Company replied

Company details

  1. Garden Building Supplier

Written by the company

Huge savings on Garden buildings buying direct from SM Garden Sheds including Sheds, Storage, Garages, workshops and Greenhouses.


Contact info

1.8

Poor

TrustScore 2 out of 5

104 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(104)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered a shed from their website

Ordered a shed from their website, came a lot faster than originally stated.
No problems whatsoever and hassle-free for a change!!

I would defiantly consider ordering from them again.

15 January 2021
Rated 1 out of 5 stars

I have been asked twicevia email to…

I have been asked twice via email to provide a review of the service/product. Problem is I haven't received the product to be able to review it/ the service provided as it hasn't been delivered within the timescale suggested when ordering 🤔

12 January 2021
SM Garden Sheds logo

Reply from SM Garden Sheds

Leanne
We are sorry to learn that you received an email from us requesting a review.
It seems our systems had accidentally sent the request out before your order was closed down with us.
All was can do is apologise for this and it has been noted to our technical support team.

Rated 4 out of 5 stars

Bike Shed

I have not received yet so can only comment on website and service. It was easy to find what I wanted and it was at a good price. I had to phone them as they had not sent confirmatory email. One phone call and this was rectified.
Looking forward to delivery now.

9 December 2020
Rated 4 out of 5 stars

The shed is good quality

The shed is good quality, some of the holes on the roof didn't line up but I'm not sure if that was my fault, they all seemed to be universal though. Didn't receive the sky light as ordered, got a refund for that. On the whole not a bad experience, im happy with the shed.

8 December 2020
Rated 4 out of 5 stars

Haven't opened the crate yet

Haven't opened the crate yet, so assuming all is in good condition, but just disappointed that there was no advanced notification of delivery.
It was just lucky we happened to be home.
I was advised upon purchase that delivery would be 28 working days, so although earlier delivery is good, it would have been excellent service had I known when it was coming.

1 December 2020
Rated 4 out of 5 stars

7x3 mono pitch shed

Delivered on time.
All bits came. One panel was missing pre-drilled holes but easily fixed.
Instructions could have been a little easier to indicate, on a mono pitch shed which way the roof should fall; or perhaps I should have remembered save getting it wrong and having to redo. But again it was easily resolved.

19 November 2020
Rated 5 out of 5 stars

Item not delivered as yet

Item not delivered as yet, bit I made mistake when ordering, and this was rectified emedeatly and the difference refunded within 3 days

22 September 2020
Unprompted review
Rated 4 out of 5 stars

I am very happy with the shed

I am very happy with the shed, delivery and structure.
However, at the time of ordering a specified that my current metal shed was low at the sides, and as I am 5ft 9in I was constantly catching my head on the ceiling.
The sales person told me he was 6ft and could stand upright in the shed.
The shed was not high enough when it arrived and having waited 6 weeks I was not going to return it.
I raised it 6in, on timbers, to give the height I wanted.

11 September 2020
Unprompted review
Rated 4 out of 5 stars

Great value

Good communication. Great value for money. I did request on order 2 window type shed but when it arrived it had 4 windows. Delivery driver very helpful and advised return for sorting but due to covid delays and need for shed urgently made do with 4 window type delivered. Slightly less storage location space on window side due to more windows but overall a quality shed for a great price. If order was bang on i would have no hesitation giving it 5 stars. Many thanks

11 September 2020
Unprompted review

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