SM Garden Sheds Reviews 

Ordered, and paid in full, a gingerbread max playhouse for our grandchildren, via Tesco marketplace. Ordered in May, delivery due June 4th. Finally got the delivery on August 4th and when my husband started to put it together he said it was for children but looked as though it had been made by children. It was shoddy workmanship and not fit for purpose. I contacted them regarding returning the item and they asked for photos, which I sent via email. I was then told they'd arrange uplift and here we are mid September and I'm still waiting for the uplift and the refund. Only ordered through Tesco marketplace due to the quick delivery date, but alas it's just been one disappointment after another. Tesco have been great, especially Stacey who keeps me updated but I really don't think they should have any more dealings with SM Gardens, IMO

Without a doubt the worst company I’ve had the displeasure of dealing with. Cancelled order in June, was told 2-3 weeks for refund. Phoned after 3 weeks, told greenhouse was ready for delivery and they couldn’t cancel order. Greenhouse then took a further 3 weeks to arrive. Arrived damaged and the quality was indescribably poor. Couldn’t get a resolution through them so had to go through Tesco marketplace. They agreed to a refund, asked for photos, sent photos, hadn’t heard anything for weeks so phoned back and they hadn’t bothered letting me know that they wanted different photos (the photos I sent were what was originally requested). I’m still waiting on it being picked up and the returns was agreed nearly 6 weeks ago. All I’ve had is poor excuses and explanations that fall apart under the most basic scrutiny. I understand that Tesco have now removed them from their marketplace. An absolute embarrassment of a company. DO. NOT. WASTE. YOUR. MONEY.

Ordered a greenhouse through Tesco Marketplace. Contacted SM to be told delivery was 5 to 6 weeks. Specifically asked if there were any reasons for delays, like getting polycarbonate. Categorically told no delays. 8 weeks chased for delivery and could not get an answer. Contacted Tesco Marketplace who came back with there was 15 weeks delay. I cancelled the order 20/08/2025. Was told a refund would take up to 14 days. As of 8/09/2025 still no refund. Contacted Tesco Marketplace and was told SM had not actioned the refund. Advised that refund would be in my account in 5 to 6 working days. Needless to say Storemore are no longer on Tesco Marketplace as mine is not the only complaint. Do not go this company with a barge pole!

Guy just reversed into a tree then into a someone's motorcycle whilst munching on an apple then screamed at the motorcyclist for telling him to stop driving into a vehicle perhaps not the best temperament

Ten characters.

On 03/08/24 I purchased Newton Pent Shed (renamed Lotus Adonis) via OnBuy. Extremely poor quality, not fit for purpose at all. Been trying to get a refund since then. Terrible quality and service. Wish I had read the reviews on it before I purchased. Do not recommend.

Probably the worst retail experince we have had in a decade.

A metal shed together with a fixing kit was ordered, the courier delivered the shed but did not deliver the fixing kit. No explanation, no apology, and two weeks of calls each day to a gentlemen called Jason, whose excuse seemed to be that they needed to sack the delivery company, who were apparently incompetent.

When the fixing kit eventually arrived there were no instructions and just some metalwork and a bunch of small screws. No clue how it went together and at this point we pretty much gave up .

SM Sheds provide no discernable customer service and I would caution anyone from using them going forward,

Purchased a metal shed for our holiday lodge. Arrived quickly and the delivery driver was extremely helpful. It then turns out the park only allows a specific type/model of shed (utterly frustrating and a complete surprise to us). I contacted them to return and within 20 mins they arranged collection without issue or cost. I can't fault these guys - the service throughout was exceptional. I will use again without reservation.

We have had an Olympian workshop for over 10yrs maybe longer .
We can absolutely recommend investing in one of their out buildings. The workshop is still water tight and well preserved .we use each year Olympian tanasheild to preserve it . The floor is solid and would take the weight of a car .
We have heavy machinery and it is ideal for model engineering.

We ordered the 10x19ft shed and it arrived in a 7 weeks, just outside the 4-6 week time window. That was fine, sometimes things take longer. However, the 10x15 was received on Tuesday 15th August. I was later to find that they send out an 'extension pack' when buying bigger than 10x15. It would have been nice for A1 sheds to highlight this in BOLD to their customers.
A1 sheds put me onto Store More who distribute the product. They tried to convince me several times I had all the parts, and me and a friend painstakingly went through every part with a fine tooth comb to find - it wasn't there! Store More said the extension pack would arrive on the Monday (I called on the Thursday). When I called last Tuesday, I was then informed the 'extension pack' wouldn't arrive until the Friday, 25th August. Nothing arrived on Friday. I emailed and spoke to someone today who said it was meant to be received on Friday, but she cannot track it down, apparently a bank holiday in England.

The shed is laid out waiting for parts, initial shipment sent received on 15th August, now 28th August and still waiting to put it up. After patiently waiting 7 weeks, then 2 WEEKS of WAITING!!! So, 9 weeks in total so far and the shed is still lying around in parts. I would have rather it was all pushed back to receive in one go, now it looks like we might need new parts of the ones that have gone rusty which will hold it up even more. I can't be expected to store it all inside! Also, we thought the parts were coming in a couple of days not 2 weeks later, otherwise we might have tried to find a place to put it all!

Honestly, what a shambles!! How hard is it to send a shed out these days?!

People hanging on waiting to do the job. Going away soon and wanted to get it up before going, it was all timed perfectly. I find it very bizarre - A1 sheds seems to be just the middle man

Duramax 8x8 shed am 72 years of age took 45 mins to assamble and fully erect even my wife Margaret who is 71 years if age and disabled did the roof in 12 minutes excellent

Ordered a steel storage trunk on 28th April 2023. On arrival we had been sent a cheaper plastic deck box . Arranged for collection and delivery of correct item . 2nd delivery they had sent the same darn cheaper plastic one . Still waiting for our steel storage box .
Shocking customer service

Great buy would recommend friends services

I recently ordered and paid for a garden shed with an hinged door through Amazon and while we ordering was informed delivery would be made directly from the manufacturer, SM Garden Sheds.
I received an email from the manufacturer stating delivery would be made on Friday 9th Sept and so I book the day off from work but unfortunately it never arrived.
I then received another email stating delivery would be on Monday 12th Sept which it did.
On arrival I realised that the delivered shed was the cheaper version with sliding doors but the driver wasn't interested and wasn't willing to take it back.
I contacted Amazon who promptly informed me that I needed to contact the manufacturer, SM Garden Shed.
Unfortunately they have failed to answer any of my emails and will not answer my calls.
I'm currently having argument with Amazon to try and get something sorted

Pretty straight forward sale and delivery. Was a slight problem but customer services sorted it out after speaking with them, nothing serious but just needed resolving. The shed went together quite easily and the instructions were simple and understandable. I'd buy another from them if ever needed.

5x8' metal shed. Quick delivery. Missing 2 brackets but emailed and they were sent out straight away no issues.

Very pleased with the shed. Some skill required to assemble and the instructions could be better. Ideally by labelling parts. Finished product is great though

Supplied what we needed at a great price.

Extremely poor company to deal with. They are only the middle man when it comes to the Bin Stores. They left us to deal with the main supplier OGRO in Glasgow who were extremely helpful and replaced the damaged bin store. Wish we’d gone direct to them ( OGRO ) for the bin store as it was a quarter of the price direct!!!!!!!!

Can have no faults in the service given. The shed arrived on the said day. It stayed in the 2 boxes for 3 weeks and was built in a day with help from a good friend. No problems with the build providing you follow the instructions. Would recommend a plastic shed and the company.