order something from this shop, sent so many emails, their customercare never reply me to resove the problem
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See what reviewers are saying
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... See more
Company replied
I had a wonderful experience in this boutique. The saleswoman was extremely friendly, welcoming and gave very good advice without ever being pushy. She really took her time and created a very relaxed... See more
I ordered a pair of Dries Van Noten pants from Smets in Luxembourg from the comfort of my couch in Melbourne Australia and was blown away by the efficiency and ease of purchase. It took a mere four bu... See more
Company replied
Company details
About SMETS
Written by the company
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Contact info
262 route d'Arlon, L-8010, Strassen, Luxembourg
- +352621784843
- e-shop@smets.lu
- smets.lu
4.3
Excellent
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Great product at a good price
Great product at a good price. Received within a few days of ordering. Would buy again.
21 May 2025
Reply from SMETS
Thank you for your great feedback! We're glad you're happy with your purchase and look forward to seeing you again soon.
What a spectacular online shopping…
What a spectacular online shopping experience from start to finish.
16 May 2025
Reply from SMETS
Thank you so much for your experience. We're thrilled you had such a great shopping experience throughout your journey.
I’ve been trying to reach you because…
I’ve been trying to reach you because FedEx needs information to clear customs here in the US. I’ve emailed the e-shop address and the events address and no one ever responds. I do not know if I will ever receive this shipment.
13 May 2025
Reply from SMETS
Dear Caralynn,
Thank you very much for your message. I'm sorry to hear that you've had trouble reaching us. I've just sent you an email to assist you with your issue.
Thank you for your patience.
Smeets is a cool company worthy of your attention.
I am so glad I found your site! Low prices, free shipping. Nice staff. In my country you are practically the only company that ships goods to my country.
Thank you Smeets
13 May 2025
Reply from SMETS
Dear Malkhaz,
Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with our services. We look forward to assisting you with your next order.
Reply from SMETS
Dear Leo,
Thank you very much for taking the time to leave a review! We're delighted to hear that your order met your expectations.
We look forward to assiting you with your next order!
Reply from SMETS
Dear Shkak,
Thank you for sharing your feedback! We're pleased to know your order lived up to your expectations.
Hope to see you again soon :)
Reply from SMETS
Thank you for your wonderful feedback! We're happy you're pleased with our products, prices, and fast shipping. We look forward to your next order!
I haven’t received my order
24 February 2025
Reply from SMETS
Dear Rima,
Thank you for your recent order with Smets. Since your order is being shipped to the United States, it may take longer than usual, but unfortunately, this is beyond our control.
If you ever feel that the delivery is unusually long, please don't hesitate to contact us directly so we can follow up with our carrier, FedEx, on your behalf.
Thank you in advance and we hope to hear from you soon!
my recent experience…
I wanted to share my recent experience at your store, which, unfortunately, was quite disappointing. The staff was neither friendly nor welcoming, and I felt judged just for being there. When I asked about a specific perfume and whether it was available as Eau de Parfum, the staff member responded in a condescending manner, implying that I was mistaken, and only mentioned it was available as Eau de Toilette. While I understand that you may only carry one form, this response felt dismissive.
Additionally, I was disappointed with the coffee beans you offer. If you sell perfumes, I believe you should provide fresh coffee beans for customers to refresh their senses. The beans were so stale that I couldn’t use them to clear my olfactory senses while testing fragrances.
Another point I’d like to raise is regarding your gift certificates. I was unaware that they could only be used online, so it would be helpful to clearly inform customers about this before they make a purchase. It’s frustrating that this wasn’t made clear. Lastly, when I made an online purchase, it was mentioned that I would receive two free samples, but unfortunately, I did not receive them.
I also wanted to mention that the delivery experience was quite frustrating. Instead of receiving an email, I was contacted by phone by someone who only spoke French, not English. The conversation was unpleasant, and I had to change my delivery address from my home to my office, as they were unable to deliver at a later time.
The only positive aspect of my experience was the perfume I chose, and I was pleased with the packaging, which was done well.
Overall, I regret to say that I have no desire to return to the store, and I hope this feedback helps improve the experience for future customers.
3 February 2025
Reply from SMETS
Dear Antonina,
Thank you for your visit to Smets. We truly appreciate your feedback and are taking it into careful consideration. We noticed that you shared your review on both Google and Trustpilot, and we would like to take this opportunity to respond also on Trustpilot:
Our sales advisors are here to guide you in discovering fragrances and to provide you with a bespoke experience. High Perfumery, particularly within the niche fragrance universe, requires a thoughtful and attentive approach, ensuring respect for the compositions and traditions that make this art so rich.
Our commitment is to offer exceptional service, in line with the high standards of selective perfumery. We sincerely regret that your experience did not meet your expectations and remain at your disposal to help you rediscover our collections under the best possible conditions.
We hope to see you again soon.
Clothilde
Great products, price and fast shipping
I really like buy my luxury pieces with Smets! Great service and customer support! Fast shipping!
27 January 2025
Reply from SMETS
Thank you so much Lilian, for taking the time to share your experience. We would be delighted to assist you with your future purchases. See you soon :)
This may be more of an issue with the…
This may be more of an issue with the courier, but I have an item with estimated delivery date January 29, and it is still in transit (February 5th)
27 January 2025
Reply from SMETS
Dear Daniel,
Thank you very much for taking the time to share your experience. We are sorry that your order is still in transit. In such cases, please don't hesitate to reach out to us. Since this is a delivery to the United States, items are often held up at customs, which is unfortunately beyond our control. We truly appreciate your understanding.
Kind regards,
Clothilde
Best prices and the shipping was really…
Best prices and the shipping was really fast! I opted for the free economy shipping and it arrived within 4 days to Los Angeles, California.
Thank u so very much Smets Lu! Authentic product and high quality.
6 January 2025
Reply from SMETS
Dear Chrissy,
Thank you so much for your feedback ! We're thrilled that your order met your expectations. See you again soon!
Reply from SMETS
Dear Valérie, thank you so much for taking the time to leave your review. See you again soon!
Great Customer Service!!
Great Customer Service!!! The order has been processed very quickly. Unfortunately I had to make a return and was impressed with the fast response and refund!!!
3 January 2025
Reply from SMETS
Dear Linda, thank you so much for your feedback! We're sorry to hear that the product didn't meet your expectations. Rest assured, we receive new arrivals every day - don't hesitate to reach out if we can assist you with recommendations. See you again soon :)
Reply from SMETS
Dear Stefano. Thank you for taking the time to share your experience with Smets. We place great importance on the satisfaction of our customers. During the sales period, we experience a high volume of requests, which can result in longer response times from our customer service team. We appreciate your understanding and remain at your full disposal for any further inquiries. See you again soon !
Everything was great shoes came clean…
Everything was great shoes came clean no scuffs packaging was lovely
Only minor issue is i paid for express and it was sent economy but will definitely shop again
5 December 2024
Reply from SMETS
Dear Customer,
Thank you so much for taking the time to share your experience. We are delighted to hear that your order met your expectations. Next time, we will make sure the shipment is sent via express delivery.
See you again soon!
Reply from SMETS
Dear José,
Thank you very much for taking the time to share your feedback. Looking forward to seeing you again soon!
Great Customer service
Customer service was really good and my order was handled very well.
2 December 2024
Reply from SMETS
Dear Francesca,
Thank you so much for taking the time to share your feedback. We look forward to welcoming you again soon.
Reply from SMETS
Dear Bakir, thank you sincerely for taking the time to share your feedback. We look forward to seeing you again soon :)
My order hasn’t arrived yet order has not arrived
My order hasn’t arrived yet 22 weeks within Luxembourg)
I haven’t received tracking number
After calls and three emails and f2f visiting shop - nobody gave me any information
4 December 2024
Reply from SMETS
Dear Kate,
Thank you for taking the time to share your experience. We have been handling a high volume of requests and orders, and we did our best to provide you with the requested information.
Once the investigation with our carrier was completed, your package was successfully delivered as originally planned.
We hope to see you again soon :)
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