Smas Worksafe Reviews 251

TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

they don't print the terms until you sign up then you see this You warrant that you are legally authorised to bind your business. If required documentation is not provided within 21 days, we may... See more

Rated 5 out of 5 stars

I would highly recommend SMAS. Our assessor Joanne was fantastic. Service was quick, very supportive & helpful. All year support if required & they always call you back. Its a shame other accredit... See more

Company replied

Rated 5 out of 5 stars

Nathan helped us navigate our way through to being awarded our SMAS. We are only a small family construction business that does everything in house ourselves so his help was invaluable.

Company replied

Rated 5 out of 5 stars

WE FOUND SMAS WORKSAFE HELPFUL, FRIENDLY, QUICK, AND WE LIKED THE FACT THAT THEY USED THEIR OWN INHOUSE ASSESSORS, NOT OUT SIDE FIRMS WITH AXES TO GRIND, UP TO NOW WE HAVE HAD ABOUT 6 SSIPs MAINLY DR... See more

Company replied

Company details

  1. Safety and Work Wear Store
  2. Auditor
  3. Training Centre

Written by the company

Smas is a member of Safety Schemes in Procurement, SSIP and a CITB training provider. We are a H&S Assessment and training organisation that takes great pride in our professionalism, customer service and efficiency. Working with many of the major UK housebuilders we have developed experience and expertise in new build construction but we also deal with many other construction organisations.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

251 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Helpful assessor.

Was very pleased with the help and advice given to me by my smas assessor.

23 June 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Always good to hear members found our Assessors helpful

Rated 5 out of 5 stars

Very fast and efficient

Very fast and efficient. Communicated with the Assessors and received a very positive and helpful response.

22 June 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thank you for such a positive review! :)

Rated 5 out of 5 stars

Swift application process with great…

Swift application process with great telephone support. Easy to navigate online application process.

24 May 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for the review, David! We're glad you found the process easy!

Rated 4 out of 5 stars

It was self explanatory on how to…

It was self explanatory on how to complete the application form but once submitted and more information was required I couldn't go back on previous questions and amend.

21 May 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for the 4 stars, we'll be sure to pass your comments back to the team.

Rated 5 out of 5 stars

Renewal

Just completed our renewal, easy to navigate and upload supporting documentation. Assessment was very quick and communication good when I needed to change a couple of things, very happy that we have our accreditation in place.

31 March 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for the 5-star review Debbie, great to hear you found the renewal quick and easy!

Rated 5 out of 5 stars

Great service

Nice and easy. Definitely recommend this service. Marc was very helpful and told us what was needed from us the whole way through.

27 March 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thank you for the great review, Alexandra! :)

Rated 1 out of 5 stars

Unclear/misleading online application process

Beware when going through an online application and using other accreditations as a deem to satisfy. Smas will issue there accreditation upon successful completion however it will run inline with the deem to satisfy. Our Chas runs out in July and will be renewed for another year, smas however have charged the full amount of the premium for only 4 months. Our smas certificate will now expire in July and they are looking for a new application if we want to renew. The information is/was not made clear to us during the application process. Smas have offered no resolve and/or options, pretty clear just another provider offering a health and safety accreditation with no objective other than to make more cash..

18 March 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Hi Stuart, sorry to hear of your experience this year. I believe you have been contacted by a member of the team and explained the process around DTS certificates and the need for them to fall in line with your full assessment from another scheme. We do apologies if you felt mislead but believe this issue has since been resolved.

Rated 5 out of 5 stars

SAMS Application

Our SMAS was due to expire at the end of the month, I therefore completed the online application and within a couple of days of them having received it we passed and I have the certificate.

15 March 2021
Unprompted review
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Reply from Smas Worksafe

Great to hear you had a smooth experience Robert.

Rated 5 out of 5 stars

Excellent service

Very quick turnaround in submitting our application and also good to receive a call from them asking if we need any assistance. Shame we can't say the same about other organisations like them

5 March 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for the 5-star review Brian and great to hear we were able to turn your application around so quickly.

Rated 5 out of 5 stars

Good process + helpful and…

Good process + helpful and knowledgeable auditors and help line staff
Made the process as painless as possible

26 February 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Good to hear you found the process as painless as possible Vernon

Rated 5 out of 5 stars

Great services

Great services, always helpful if I have any questions and quick review of application once submitted. now our clients have full confidence in our H&S capabilities

23 February 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for a great review SCP!

Rated 5 out of 5 stars

Application

Got through the application process in good time. It is clear, easy to follow and takes a lot of the stress away.

23 February 2021
Unprompted review
Smas Worksafe logo

Reply from Smas Worksafe

Thanks for a great 5-star review Ian, good to hear you got through the application in good time.

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