Smart Travel Deals Reviews 

71
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

AVOID. Do not use this website. They do not provide all the details up front - only after you have booked do you discover you are parking at a shopping centre and that you are required to ring 30 min... See more

Company replied

Rated 5 out of 5 stars

I had a pleasant experience I met special people,well prepared at all times ready to help you in case you need it,the driver who accompanied me to the airport very nice very kind more helped with the... See more

Rated 1 out of 5 stars

Trash website, Don’t don’t don’t......We were supposed to pick up the car 7:30 in the morning and after a million calls not attended they tell me the car has a breakdown they can’t start it probably... See more

Company replied

Rated 1 out of 5 stars

Booked on 30/9 for a drop off service on 27/12 at 6am. Received a text reminder at 8pm 26/12 to remind me of my booking and to ring 30mins prior to arrival. Rang 30mins prior to Heathrow and was told... See more

Company replied

Company details

  1. Parking Lot

Information provided by various external sources

Compare and book cheaper off-site airport parking for Meet and Greet and park and ride services!


Contact info

1.6

Bad

TrustScore 1.5 out of 5

71 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(71)

1 review in the last 12 months

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Rated 5 out of 5 stars

Fab experience from Jane Jeans

Fab experience from Jane Jeans, really very good. I have a Concierge service with my credit card and they were unable to help me.... and I pay for that service!

1 February 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Mr. Dave,

Thanks for the awesome review. We work hard to come up to the expectations of our customers, and we're happy to hear we hit the mark for you, Mr. Dave. Come back and see us soon!

Regards,
Smart Travel Deals Support Team

Rated 4 out of 5 stars

I got 20% discount using promotional code

Recently, I used voucher code for my vehicle parking and got 20% off while booking with smart travel deals. Happy with their service provider.

14 January 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear Ethel Welch,

Thank you for your feedback, that means a lot to us. You used our special discount code. Hope so, you will use our service again.

Best Regards,
Smart Travel Deals Support Team

Rated 1 out of 5 stars

ABSOLUTE SHAMBLES AND RIPOFF ...... BEWARE NOT FAKE THEY WILL NOT ACCEPT RESPONSIBILITY BOOKING REF STP-ahito120519 NOW CALL IT FAKE SHAME ON THIS COMPANY

My husband booked meets and greet service at Heathrow Terminal 5 for 30/12/2019.
We received email confirmation with incorrect time on so we phoned number of “friendly driver” to inform them that the booking says 11.30 but we won’t be there until 2.30ish as our flight wasn’t until 19.45hrs, the man on phone said ok call 30mims from airport.
On route to airport we hit traffic due to an RTA, no one can help that, so after an hour and a half it all starts moving but putting in mind this had delayed us and we were then looking at eta of 4pm.
We called the so called “friendly driver” to inform when we were 30 minutes away from drop off spot as instructed earlier that day and we would follow instructions on paperwork to drop off point.
Well all I can say was I have never heard a rant like it, friendly driver phaaaa, he was arguementive demanded that he wanted another £20 or he wasn’t coming, it was our fault we were so late and that was that.
We agreed to pay the extra monies due to just wanting to get into airport, shell shocked by the agressiveness we continued to head to drop off point at short stay car park.
We get there call “friendly driver” again aggressive yelling to get out of car park as the instructions on paperwork weren’t his and he wasn’t paying car park fees and to go to drop off point outside terminal.
We then payed the extra £4.20 car park fee got to drop off point to see a random man with no ID who says he’s taking car for us and that we have got to give him £20 as we were late.
My husband only had £10 and the rest in dollars for our holday, the driver then attempted to take the £10 and $20 saying it’s was £20.
I informed him that was incorrect so he took the $20 and car and left.
Now we are starting our holiday very upset and feeling rather uneasy.
When we returned we were instructed to call “friendly driver” to arrange collection of car.
We were told to go to drop off point level 5, we did this and after several calls and waiting in cold for an hour our car finally arrives filthy dirty and the driver had nerve to ask for my husbands ID.
I would never ever use these again I’d rather pay an extra £100 to a reputable company who are FRIENDLY and POLITE and can start my holiday without a screaming agressive and abusive telephone call.

THIS iS NOT FAKE iTS A BONAFIDE COMPLAINT WHICH SMART TRAVEL DO NOT WISH TO ACKNOWLEDGE!!,, BOOKING REF: STP-ahito120510

8 January 2020
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Dear,

With due respect, all we can say your complaints seem to be fake or an intentional spam. Our process doesn’t work in the manner you have described above. Also, your order is not verified, so we are not sure if you actually purchased the services of one of our parking operators.
It is not possible that you received wrong notification regarding your airport arrival as it is always sent in accordance with the timings you have entered at the reservation time. It is an automated email, hence the chance of any error is simply out of questions.
When you are late on your flight day for whatever reasons, then you do have to pay extra for manpower that needs to be sent again for picking your vehicle at the last moment. That is why you were being asked to pay extra £20 as the driver needed to meet you after the decided time.
You were being asked to spare the car as you must know that airport charge according to the time your vehicle is within the airport vicinity. Hence, if you were asked to spare it at your earliest, the “friendly driver” rightly demanded it. You were asked to pay £4.20 while handing over the car, because it’s the parking fee that has to be paid for your stay within the airport vicinity while availing meet and greet parking service and everyone has to pay it. In case you don’t want to pay it, we will suggest you to reserve park and ride amenity in the future.

In the end you have complained about asking your husband ID, it’s the responsibility of the driver to confirm if the car is being returned to the right person. This step is taken to ensure the safety of the vehicles.

CAN YOU PLEASE PROVIDE THE DETAILS OF YOUR BOOKING SO THAT WE CAN ESCALATE THE MATTER TO YOUR RESERVED PARKING OPERATOR. IN CASE WE DON'T HEAR FROM YOU, UNFORTUNATELY WE WILL CONSIDER IT A FAKE REVIEW.

KINDLY SEND YOUR REFERENCE NUMBER AT INFO@SMARTTRAVELDEALS.CO.UK, SO THAT OUR CUSTOMER SUPPORT REPRESENTATIVE CAN CONFIRM YOUR RESERVATION AND CAN FURTHER COMMUNICATE WITH YOU.

Regards,
Smart Travel Deals Support Team

Rated 1 out of 5 stars

Cancellation without notice

Booked on 30/9 for a drop off service on 27/12 at 6am. Received a text reminder at 8pm 26/12 to remind me of my booking and to ring 30mins prior to arrival. Rang 30mins prior to Heathrow and was told they couldn't find my car registration and the booking was cancelled. No explanation given and was just given a different number to ring to arrange service by another company. Disgusted is an understatement. Ended up having to fork out extra £68 to park at long stay due to time constraint. I'm not a person who usually complains but this experience has definitely spoiled my mood for holidays to begin with.

27 December 2019
Unprompted review
Smart Travel Deals logo

Reply from Smart Travel Deals

Hello Dear,

We at Smart Travel Deals are very sorry to learn about the troubles you have to face at the airport. We are a reservation agent, but in this case, the booking has been cancelled by the parking provider and we are communicating with them to further investigate the issue. We have already refunded you and in case you book parking space through us in the future, we will offer additional discounts to you, just to compensate you for the hassles during this travel.

Regards
Smart Travel Deals Support Team

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