Smarter Contact Reviews 73

Company is illegally telemarketing to those on Do not Call List.

I was lured into joining the platform on a higher plan under false advertisement. I was sold on a special promo price but then once you joined, they refuse to charge me the special price but only the higher and regular price. I complained and they keep acting sympathetic and pretending they're working on it. After about a year of using the product, since you're charged on a quarterly base, they tell me the promo was only when you signed up. I showed them the screenshot for the offer, I also still have the link to the offer. There's not even a fine print anywhere, that says you won't be charged a higher price. I don't deceitful, false advertising practices. To me at this point, there's no difference between this company and the United Health ceo's integrity.

I don't recommend this company at all simpily because my card got charged 600$ for a subscription and they won't refund 1 day past. What kind of company doesn't have a grace period or honor someone who doesn't want the service. On top of this I never used the software one time.

Slimy, I will never use this company, many other options.

I get to send out my SMS campaign to everyone that I want to with ease. After a few days I get metrics on my previous campaign and they help me out a lot in terms of what to do for the next one so that Its going to be even more effective.

Really simple platform with a lot to offer, I cant wait for future updates on new features.

I’ve been using smarter contact for about a month now. So far I’ve sent out over 20,000 messages and landed one massive deal that should be my biggest yet if it closes (over $100k). I also have 2 others pending, and many more leads to follow up with! I’m so glad I decided to give it a try, it is well worth the money! My delivery rates have been staying around 90% and my response rate is averaging between 20-25%. If you are looking for an SMS platform that works in 2024, smarter contact is the only option! The support is also great if you need help with anything, they always respond quickly! My only regret is waiting so long to give smarter contact a try!

Company is always upgrading their UI, tremendous uptime for their texting platform and responsive staff

This system is the best at what it does. Hands down, Smarter Contact is the #1 option for SMS and a highly effective outbound marketing tool.

These people steal your money, they're plans are awful. Horrible experience with their customer service. Happy to provide proof to anyone.

After initial issues in Dec, the company stepped up and delivered big time, no complaints!

Read the terms of service carefully. They will issue no refunds whether they provide you service or not. In my case, I paid $799.00 per month and had no service for close to 40 days. I ended up going to a competitor after suffering significant revenue losses.

I am happy to report I now am having a great experience with Smarter Contact. After some issues with the platform, they have fully restored functionality and the CEO called me personally to make sure I was happy. They have even added a few functions that I recommended which is great to see a company take seriously and execute on. I would recommend them.

I was privelaged to use this App daily as an Acquisition Specialist. I found the simplicity, functionality, and overall ease at which I was able to retrieve data and then use it within the parameters of the App allowed for fluid navigation and translated into positive work outcomes. I would enjoy working with Smarter Contact whenever it is available. It was reliable and proved to be invaluable.