I find Smartcharts to be an excellent platform is many ways. I have been learning a lot doing the Demo account so far and just starting a Live Account. The Learn sessions are excellent. When I have a... See more
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SmartCharts are by far the best looking and easiest charts to use. The added AI smart tools and guides are in a class of their own, coupled with the best training and expert support they simply cannot... See more
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The introduction to Trading on Smartcharts is excellent. It is designed at a pace that beginners and experienced traders can grasp. The platform is one of the best I have used; it is simple to use,... See more
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My current coach Vinson Li is very good. He keeps the analysis simple. His coaching strategy, style & method is very easy to follow and much appreciated! I am in the process of adopting his meth... See more
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Company details
Contact info
Corporate House, 10 Oratory Street, NXR 2504, Naxxar, Malta
- +442037442111
- info@smartchartsfx.com
- smartcharts.net
You should know
4.4
Excellent
899 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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Love their work ethic.
Fantastic patience from the staff of Smart Charts and Learn to Trade.
24 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re so glad to hear that our team’s patience and work ethic made a positive impact. Supporting our learners and helping them feel confident with Smart Charts and Learn to Trade is exactly what we aim for!
All the best,
The SmartCharts Team
Vinson is patient & pro active
Vinson is patient & pro active, 2 strong traits for an educator
23 February 2026
Reply from SmartCharts
Thank you for your kind words! We’re thrilled to hear that Vinson’s patience and proactive approach made a positive impact. We’ll be sure to pass your feedback on — it means a lot to him and the team.
All the best,
The SmartCharts Team
Pros and cons
I liked the fact that all the mentors seemed very knowledgeable and very capable of teaching beginners.
However, I don’t think this course was intended for complete beginners like myself.
I get the impression that most, if not all, of the other participants had some prior knowledge or experience in trading. Accordingly, the moderator was inclined to set the pace of the class based on their level and as a result I felt left behind and frustrated for the entire program.
I am located in Trinidad so there was a 15 hour time difference with Sydney. As a result I was always trying to stay awake and focused when I would normally be asleep.
22 February 2026
Reply from SmartCharts
Thank you for sharing your honest feedback. We’re really glad to hear that you found our mentors knowledgeable and capable — that means a lot to us.
We’re sorry to hear that the pace of the sessions and the time zone difference made it difficult for you to keep up. Our programs aim to support traders of all experience levels, and your feedback is valuable in helping us ensure that beginners feel more supported throughout the learning process.
We truly appreciate you taking the time to share your experience, and we’ll be using your comments to continue improving our courses for future students.
Warm regards,
The SmartCharts Team
Reply from SmartCharts
Thank you so much for your kind words! We’re really glad to hear you found everything clear, easy, and helpful. Our goal is to make your trading journey as smooth and valuable as possible.
We truly appreciate your feedback and look forward to continuing to support you in your learning journey!
Warm regards,
The SmartCharts Team
Staff are professional and helpful
Staff are professional and helpful, however I feel there has been too much talk on the same things and not enough about the actual trading. Although tomorrow will hopefully be more of the actual trading practice.
We should have been advised of the importance of needing a second screen.
Honestly I am feeling a little stressed as it is sometimes very hard to understand their speech
and I think I will be learning from written work more
on my own. At the moment things are not ideal for me.
22 February 2026
Reply from SmartCharts
Hi, Lynette. Thank you for your feedback. We really appreciate you taking the time to share your thoughts.
We understand that learning something new can sometimes feel overwhelming, and we want you to know we’re here to support you. If you have any questions or need further clarification at any stage, please don’t hesitate to raise them we will be very happy to assist and help you feel more confident as you progress.
Your experience matters to us, and we’re here to help every step of the way.
All the best,
SmartCharts Team
Fantastic Support
Roland was patient and helpful in talking me through setting up smart charts.
22 February 2026
Reply from SmartCharts
Hi, Natalie. Thank you so much for your lovely feedback.
We’re really pleased to hear you had a positive experience and found the support helpful while setting up Smart Charts. Our team always aims to provide clear and patient guidance, so it’s wonderful to know that came through.
If you ever need anything else, we’re always here to help
All the best,
SmartCharts Team
Average customer service, expected more
After being part of one of their free weekend zoom events I had paid to be part of a 3-day in-person event, however then decided it wasn't for me after all and I immediately requested a refund on all possible channels. It took nearly 3 weeks and multiple emails and calls for it to be processed.
20 February 2026
Unprompted review
Reply from SmartCharts
Hi Annette,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with your experience, and we appreciate the opportunity to clarify.
We’re pleased to confirm that your refund has now been fully processed. Depending on your bank, it may take a few business days to appear in your account, and we really appreciate your patience throughout this process.
We truly value your feedback — it helps us improve and better support our clients in the future. We hope you’ll consider joining us again in the future should you decide to revisit trading. Our team would be delighted to welcome you back and support you in getting started with renewed confidence.
Please don’t hesitate to reach out if there’s anything else we can assist with.
Warm regards,
SmartCharts Team
I called when there was what appeared…
I called when there was what appeared like a technical fault when my trade continued taking profit beyond the Take-profit level. The call was passed on to the relevant team and the problem was quickly solved.
18 February 2026
Reply from SmartCharts
Hi, Cecilia.
Thank you so much for taking the time to share your experience!
We’re really glad you reached out when something didn’t look right with your trade. We understand how important it is to feel confident that everything is working as it should, and we’re pleased our team was able to step in quickly and resolve the concern for you.
Please remember, we’re always here to support you throughout your trading journey whether it’s a technical question or anything else you need clarity on. Never hesitate to get in touch.
Wishing you every success ahead!
All the best,
SmartCharts Team
Problems that may occur
I had a particular problem that occurred on SmartCharts! , That was causing me a few problems . Adelyn immediately came to my assistance, ask me if I would give her a little bit of time. She came back to me and the problem was solved. Adelyn was absolutely brilliant in the way she handled the situation and reassured me that she would get it solved. Well done.
20 February 2026
Reply from SmartCharts
Hi, B Harrington
Thank you so much for your kind words!
We’re really glad to hear your concern was resolved quickly and that you felt supported throughout the process. Providing timely assistance and reassurance is something we truly value.
We appreciate you taking the time to share your experience, and please remember we’re always here to support you throughout your trading journey.
All the best,
The SmartCharts Team
Lost my way trying to get into the…
Lost my way trying to get into the platform, tried to sort it via chat, but lost connection. Smart charts called me within 5 minutes to resolve. Excellent service.
18 February 2026
Reply from SmartCharts
Hi there, thank you so much for taking the time to share your experience! We’re really glad to hear that our team at SmartCharts was able to reach out quickly and help you get back on track. We always aim to provide prompt and reliable support, so it’s great to know we could assist you.
If you ever need further help or have any questions while using the platform, don’t hesitate to reach out — we’re always happy to support you.
All the best,
The SmartCharts Team
Had a problem with my settings on the…
Had a problem with my settings on the platform and Roland had a screenshare with me and explained what was wrong on my computer and fixed it in 5 minutes.Awesome and thanks Roland
15 February 2026
Reply from SmartCharts
Hi, Anthony. Thank you so much for your kind words! 😊
We’re truly glad you enjoyed the day and felt supported by our mentors and team. Creating a friendly, professional, and encouraging environment is exactly what we aim for especially when someone is just beginning their journey.
Your recommendation means a lot to us, and we’re excited to see you continue progressing. We’re here for you every step of the way!
All the best,
The SmartCharts Team
A Well Designed Trading Platform
Learning to trade and understanding the tools required to become a successful trader can feel overwhelming at first. Smartcharts provides an all-encompassing platform designed to simplify that journey. With its comprehensive interface, traders can access the essential tools, insights and features needed to analyse the markets effectively and make informed decisions.
12 February 2026
Reply from SmartCharts
Thank you for your great feedback! We’re pleased to know that SmartCharts has helped make your trading experience clearer and more efficient. Our platform was built to give traders the confidence and resources they need to navigate the markets successfully.
We appreciate your continued support!
All the best,
The SmartCharts Team
Help with everything
11 February 2026
Reply from SmartCharts
Thank you so much for your kind words! We're really glad to hear that our team was able to help you with everything you needed. Your feedback means a lot to us!
All the best,
The SmartCharts Team
Smartcharts Team were efficient
Smartcharts Team were efficient, polite professional in resolving my payment issue.
8 February 2026
Reply from SmartCharts
Hi Titus
Thank you for your kind words! We’re thrilled to hear that our SmartCharts Team could help and provide a polite and professional experience. We really appreciate you taking the time to share your feedback!
All the best,
The SmartCharts team
Smartcharts AI features’s a game changer
Smartcharts AI features to provide trading pairs is a game changer for me personally, since the whole hourley time has been minimized to minutes where i no longer have to go through the whole trading pairs and have hours of screen time to find the best trades.
Besides learning part has been very great experience with mentors and friendly customer support. Thank you Smartcharts, looking forward to learn and grow.
8 February 2026
Unprompted review
Reply from SmartCharts
Hi, Maan
Thank you so much for sharing your experience! We’re thrilled to hear that the SmartCharts AI features have made your trading process faster and more efficient. It’s wonderful to know that the learning experience, our mentors, and customer support have also been helpful for you.
We’re excited to continue supporting you on your trading journey and can’t wait to see you grow even more!
All the best,
The SmartCharts team
I’m not sure how this company has such…
I’m not sure how this company has such a high review score if other users experiences are the same as ours. My wife bought this software in December, did a 3 day training course however during the course raised questions about anomalys in the suggested trades. She received no reply during the course. Since then she has e mailed support a number of times with no reply until she mentioned she might turn up to their next event in Belfast to share her experience. She got confirmation that her monthly payment for the software was cancelled however did not get an answer to her questions about the forex pairs being highlighted in marvellously flashing lights from the software not meeting the criteria for taking the trade. It seems to be the only way to get a response from this shower is to complain publicly about their lack of response through the support e mail. It looks like they make most of their money through upselling as they tried to sell my wife a £100k funded account for £30k payment. Save your money and steer clear of this bunch, their slick sales presentation and flashy software hides a load of disappointment and frustration.
18 December 2025
Unprompted review
Reply from SmartCharts
Hi, Tony. Thank you for sharing your feedback. We take all client experiences seriously and are committed to maintaining high standards of service, support, and professionalism across our training programs.
While we regret that your wife feels dissatisfied, our records show that our team made prompt efforts to reach out directly to understand her concerns and provide support, but we were only able to leave a voicemail. We remain fully open and willing to review the situation, clarify any misunderstandings, and work toward a fair resolution.
We encourage your wife to contact us directly or share a convenient time for us to reach her so we can address this properly. Our priority is always to ensure clients receive accurate guidance, professional support, and a positive training experience.
Thank you for bringing this to our attention.
The information & experience was great…
The information & experience was great personally & for beginners like me was alot to take in & try to absorb it all & that will come with time .
Very well worth it , if this is what your looking for in trading yourself 👍
4 February 2026
Reply from SmartCharts
Thank you so much for sharing your feedback! We’re thrilled to hear that you found the experience valuable and informative, especially as a beginner. Trading can indeed feel like a lot at first, but you’re absolutely right—absorbing it all comes with time and practice.
We’re glad you found the session worthwhile, and we hope it gives you the confidence to continue your trading journey. If you have any questions or need support along the way, our team is always here to help.
Wishing you all the best in your trading journey!
All the best,
The SmartCharts team
One to avoid
Don’t go here! Firstly what they are selling does not work - I bought this in December based on the sales pitch h at the live sales pitch dat that this software was AI intelligent and brought up trading pairs based on a number of “strategies” to trade
During training it became very clear that these pairs may not be suitable and you needed to checklist the options presented by the software
How intelligent is it then? Surely these options shouldn’t be generated if they don’t fit the trading conditions
Another sales hype with no substance - also I’ve tried to raise questions and concerns through chat and email with absolutely no success and more often not even a reply
Trying to get a refund but since no one answers me it’s unlikely
Think
I’ll go for a Section 75 claim through my credit card company
Avoid this!
2 February 2026
Unprompted review
Reply from SmartCharts
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, as our goal is to provide educational support and tools to help traders build knowledge and confidence in the markets.
SmartCharts is designed as a market analysis and trading support tool and does not guarantee profits. Trading involves risk, and results can vary depending on individual strategy, market conditions, and risk management. Our AI-powered software is intended to provide insights and guidance to support trading decisions.
We take all feedback seriously and would like to help address your concerns. Our team has reached out to you and we encourage you to contact us directly at [insert support email] so we can review your experience, provide clarification, and assist you further.
Kind regards,
SmartCharts Team
SCAMMERS - They have created an AI‑based trading…
Be careful, Once you purchase their initial course and software for £995 or £1995 (on you one day session of £19), you only then discover after few days that you must pay thousands more to get full access to the software and to learn the remaining strategies. This is absolutely unreasonable. They take £2,000 and teach almost nothing, and then tell you that you need to pay another £5,000 for the ‘Ultimate Wealth Course,’ and after that, £10,000 more for the ‘Master Trader Course.’ In reality, the courses are designed very cleverly to teach only the most basic concepts while keeping you dependent and encouraging you to buy more courses. The entire setup feels misleading and focused on upselling rather than genuinely teaching trading. I tried SMARTCHARTS software by paying 2K, which is marketed as an AI‑based trading signal software, but based on my personal experience, it simply didn’t work as advertised and claimed and had a lot of issues.
They initially invite people to a one‑day “training session” costing around £19–£20, but honestly, it felt far more like a sales pitch than real trading education. Most of the time was spent encouraging attendees to buy the software, rather than showing consistent trading results through any live trades, or clearly explaining how their strategies actually work.
One of the biggest problems is how inconsistent the signals are. The software will tell you to buy (go long) an asset and then, sometimes within 30 minutes, completely reverse the signal and tell you to sell (go short) the same asset. I followed these signals closely and ended up losing a significant amount of money, Also, their initial strategies are based on a 1:1 profit‑to‑loss ratio, which is absolutely ridiculous. This makes their strategies flimsy, unsuccessful, and prone to higher losses. I have had more losses than wins on their platform, and for testing purposes, I took the same trades on other trading platforms, using my own risk‑to‑reward ratios, and made more profit instead of losses.
The so‑called “Breakfast Breakout” strategy is especially frustrating. Signals are released at different times of the day telling users to enter trades. However, if the market moves against the position, the signal is often changed or reversed very quickly. This happened to me many times. On several occasions, the signal flipped direction two or three times within a couple of hours, which caused confusion and losses for anyone trying to follow the system as instructed.
It’s also worth mentioning that even the trades suggested by their coaches didn’t work. These trades are presented as expert guidance, but in my experience they were no more reliable than the AI signals and often led to losses as well. There was very little explanation around risk management or why a trade was being taken in the first place.
The “AI” itself seems to do nothing more than react to short‑term price movements. There’s no clear technical or fundamental analysis, and no real explanation as to why a trade is long or short. That doesn’t add much value, as anyone watching the market can already see price moving up or down without paying for software.
The major issue is with signals that are frequently changed after you’re already in a trade, which almost guarantees losses over time. Anyone with basic trading experience will understand how damaging this approach can be.
Overall, the people behind this product seem more focused on selling subscriptions and coaching courses than on actually trading successfully.
There’s also no proper feedback or support system where users can raise concerns. The software itself feels poorly designed, with usability issues and problems when placing trades or closing trades or stop losses.
5 February 2026
Unprompted review
Reply from SmartCharts
Hi Ali,
Thank you for sharing your feedback. We’re sorry your experience didn’t meet your expectations, as our goal is to provide educational support and tools to help traders build knowledge and confidence in the markets.
To clarify, SmartCharts is designed as a market analysis and trading support tool and does not guarantee profits. Trading involves risk, and results can vary depending on individual strategy, market conditions, and risk management.
The Breakfast Breakout strategy is a SmartCharts method aimed at capturing early-morning market momentum. It provides actionable signals—buy above resistance or sell below support—using AI-powered tools to identify and confirm breakouts. The strategy offers multiple flexible approaches and emphasizes confirmation and risk management to help traders make informed decisions.
We take feedback seriously and have reached out to you directly to understand your concerns and provide any support you may need. We would greatly appreciate the opportunity to review your experience and assist further.
Kind regards,
SmartCharts Team
Reply from SmartCharts
Thank you so much for your kind words! We truly appreciate your feedback. Our team is dedicated to being supportive, polite, professional, and patient with every client, so it’s wonderful to know that reflected in your experience. We’re glad to have you with us and look forward to continuing to support you on your journey!
All the best,
The SmartCharts team
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