SmartBuyGlasses Reviews 

3,300
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the exceptionally smooth ordering process, and the innovative ability to try on glasses virtually before making a purchase. People also highlight the exceptional product quality, beautiful frames, and the extremely helpful customer service consistently provided throughout their entire buying journey. Some of the reviewers were not happy with unexpected delivery delays, lack of transparency, or minor discrepancies involving paid fast shipping services. Some others mentioned encountering occasional communication confusion with couriers, alongside instances where auxiliary items like cases did not quite match expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well the glasses fit and match website... See more

Delivery service

Consumers find delivery_service to be positive, highlighting incredibly fast shipping times and secure... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and finding their eyewear to... See more

Service

People report positive experiences with service, highlighting high levels of efficiency and friendly... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy online ordering, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more

Rated 5 out of 5 stars

The online shopping experience was user friendly and easy. Really loved the ‘try on’ feature and face shape recommendations, which was very helpful in choosing the right frame for me, and knowing exac... See more

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,300)

356 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Police sunglasses

The sunglasses are beautiful and of great quality. I love that one is able to see how they fit before purchase and the website is able to advise about the most suitable product for a person’s face. The delivery is very quick. All in all the service is efficient, professional and reliable,happy customer 🥰

11 March 2026
Rated 5 out of 5 stars

Brilliant service

Here's a sample review you can use:

"I recently purchased glasses from smartbuyglasses and was impressed with the quality and service. The frames look great.Delivery was super quick too! 🌟

5 stars - would definitely recommend to friends and family."

8 March 2026
Rated 5 out of 5 stars

Best experience ever

Try on experience is awesome. Great communication via email for customs. The Puma Glasses arrived and is fitting perfectly! Would definitely recommend and use SmawrtBuyGlasses in the future from now on.

25 February 2026
Rated 5 out of 5 stars

Awesome speedy service

Awesome speedy service. My glasses are the best I have ever had even from a professional optometrist. Thank you so much. We live in Mozambique and they deliver to our transporters in SA. Takes a week. Oh, and I love the clip ons. Can't believe I didn't do this decades ago.

25 February 2026
Rated 5 out of 5 stars

Highly Recommended!!! 5 Stars!

What an amazing experience!!
Customer service was 1000% !!!!
All of my emails were promptly answered, any questions and concerns were answered 100%.
My glasses were shipped from Hong Kong to South Africa with zero problems! And I paid zero additional fees at customs - no import tax, no duties and no additional VAT!
What a breeze! Received my glasses in 4 working days!
I ordered a pair of Gucci's for almost R7000 and had zero concerns.
What a great business! Will definitely use again and highly recommend to all! Don't hesitate - you won't regret!

15 February 2026

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