SmartBuyGlasses Reviews 

3,298
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the exceptionally smooth ordering process, and the innovative ability to try on glasses virtually before making a purchase. People also highlight the exceptional product quality, beautiful frames, and the extremely helpful customer service consistently provided throughout their entire buying journey. Some of the reviewers were not happy with unexpected delivery delays, lack of transparency, or minor discrepancies involving paid fast shipping services. Some others mentioned encountering occasional communication confusion with couriers, alongside instances where auxiliary items like cases did not quite match expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well the glasses fit and match website... See more

Delivery service

Consumers find delivery_service to be positive, highlighting incredibly fast shipping times and secure... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and finding their eyewear to... See more

Service

People report positive experiences with service, highlighting high levels of efficiency and friendly... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy online ordering, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery. Did not pay an custom duties or courier / shipping costs. The perfect frame. Was reassured by customer service should the frame not suit me, I have 100 days to return. (Of course with... See more

Rated 5 out of 5 stars

The online shopping experience was user friendly and easy. Really loved the ‘try on’ feature and face shape recommendations, which was very helpful in choosing the right frame for me, and knowing exac... See more

Rated 5 out of 5 stars

SmartBuyGlasses have an amazing selection of glasses. You can literally any name brand in the website. Navigating the website is very user friendly and the fact that one can "fit" the glasses is gre... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely incredible service! I had such a fantastic experience with SmartBuySunglasses. The service was friendly, efficient, and the pricing was excellent. I bought these sunglasse... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Fashion Accessories Store
  5. Optician
  6. Sunglasses Store

Information provided by various external sources

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

SmartBuyGlasses South Africa Details

Written by the company

180 Designer Brands For Less
At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
100-Days Returns
If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
24-Month Warranty
Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
Buy One, Give One Charity
When you buy a pair of glasses from us, we give a pair of glasses to someone in need.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,298)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience! I was nervous about ordering a pair of glasses online, but I am so happy that I took the chance because the service was efficient and quick and I am thrilled with my purchase. Thank you SmartBuyGlasses.

28 July 2026
Rated 5 out of 5 stars

GREAT SERVICE

The whole process was easy and the glasses are perfect. Right frame, right prescription and the bifocal lines are hidden and perfectly lined.

20 July 2026
Rated 5 out of 5 stars

I love my new look

I love my new look
Everything from ordering to delivery surprised me with efficiency and quality. The hardest part was to choose from the thousands of options online. This is my future frame online shop. Thank you SmartBuyGlasses!

20 July 2026
Rated 5 out of 5 stars

Extremely happy customer

The speed and professionalism and the range of choices is just amazing. As well
As the virtual try on! Also the tests on the eyes for accuracy delivery and production speed is next level - the bomb!

20 July 2026
Rated 5 out of 5 stars

I was skeptical at first but..WOW

I was skeptical at first but did it any ways..I placed an order for a prescription lenses for my shades. The lenses I received was good however needed to be a little wider for viewing. This company went over and above. Took my request and raised the viewing sight 2mm higher and sent it to me for free within a week. Needless to say, my shades are the best now and I wear them everywhere I go. People give me compliments all the time and can't help but point them to this company for their outstanding job. I will remain a life long customer from now on. You can't get any better than this, the low cost eyeware, amazing customer service and superfast shipping timeframe. What the local company charges me here for 1 glasses, I could have purchased 2 with this online SmartBuyGlasses company. Amazing deals..get yours now..you will truly be 100% satisfied like me.

20 July 2026

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